Compare coffee machines using Canstar Blue’s customer satisfaction ratings.
* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.
Canstar Blue research finalised in August 2016 and published in September 2016.
See our Ratings Methodology.
An espresso machine is the best friend of any coffee lover, letting you make café-quality coffee from the comfort of your own kitchen.
According to Canstar Blue’s latest survey, more than one-quarter (28%) of coffee machine owners actually prefer the coffee they make at home over that bought from a café. Better yet, 44% say they spend less money on buying coffee while they’re out since buying a coffee maker. With nearly half (48%) of respondents claiming to use their espresso coffee machine every day, those savings quickly add up.
The problem for consumers is that coffee machines can be worlds apart in quality, and short of trying them all, it’s difficult to know which brands deliver the best results. That’s why, as part of Canstar Blue’s commitment to helping consumers make the most informed purchasing decision, we have commissioned nationwide research asking New Zealand coffee machine owners how they rate their machine across key criteria including ease of use, reliability, value for money and overall satisfaction.
The results of the 2016 survey saw Nespresso as the only brand to rate five stars for overall satisfaction, making it our latest Most Satisfied Customers Award winner for coffee machines.
Nespresso produces a range of capsule coffee machines with prices on its New Zealand website ranging anywhere from $199 to $799.
Opinion is divided on whether or not owning a coffee machine actually saves you money, so let’s take a look.
According to Canstar Blue research, 13% of coffee machine owners see their purchase as a status symbol, and while price is not always a reflection of quality, many of us are willing to spend the big bucks on an espresso machine. We recorded the average spend to be $399. Interestingly, men spent noticeably more than women ($427 versus $376).
But that’s not the end of the story. Our survey also revealed the average capsule coffee machine owner spends an additional $41 each month on capsules. That works out to be $492 each year, or $891 when combined with an average coffee machine purchase.
Contrast this to purchasing a standard priced flat white each morning. Assuming a $5 coffee on your way to work each weekday for 48 weeks a year (factoring in holidays), your coffee fix might cost you around $1,200 per year. In this scenario, a coffee machine is clearly the cheaper option by at least $300. As a general rule, the more coffee you drink, the more you stand to save by purchasing an espresso machine.
The three most popular types of commercially available espresso machine are capsule, manual and automatic.
The results of our research below show that capsule coffee makers are the most popular, followed by manual then automatic machines. Here’s who owns what:
We take our coffee very seriously, which means we expect a lot from our coffee machines. There are plenty of things to consider when buying a new coffee machine, but based our research, the greatest drivers of customer satisfaction are:
It makes sense that reliability is the most important driver of satisfaction, after all – you don’t want to your coffee maker to break down when you need your fix. Ease of use was also an important criteria, which is perhaps a reason why capsule coffee machines have proven so popular.
Canstar Blue commissioned I-view to survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have purchased and used an espresso coffee machine in the last 3 years – in this case, 544 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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