2015 Car Servicing Reviews

Time to get your car serviced? Find a quality car service store using our customer satisfaction ratings.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order.

Canstar Blue research finalised August 2015 and published September 2015.

See our Ratings Methodology.

Most Satisfied Customers | Oil Changers

The results are in, and for the third year in a row, we can announce Oil Changers has rated five stars in overall customer satisfaction.

Oil Changers make it a customer satisfaction hat-trick

The modern car has become central in our day to day lives; whether it’s for work, school or for fun, we count on our vehicles to get us from point A to B safely. That’s why we need to take good care of them.

There are numerous things to consider when it comes to how often you need to have your car serviced. Manufacturers will have their own specific guidelines to follow, but generally speaking you should try to get your car serviced annually, or every 20,000 kilometres (whichever comes first), depending, of course, on the age and model of your vehicle.

For some, servicing their car every year seems unnecessarily zealous. In fact, according to our survey of motorists, 41% will put off getting their car serviced to save money. On the other hand, a whopping 87% believe that regular servicing will save you money in the long-run because it can prolong the life of vital car parts, which can cost a small fortune to replace.

At Canstar Blue, we understand that your car is precious, so you’ll need a quality service store whose knowledge you can trust. Each year, we ask New Zealanders to rate the servicing chain they recently used across a range of research categories. The results are in, and for the third year in a row, we can announce Oil Changers has rated five stars in overall customer satisfaction, earning our Most Satisfied Customers Award – Car Servicing, 2015.

The importance of car servicing

Servicing is particularly important for the many of us who are not mechanically minded. Interestingly, 42% of those surveyed admitted they have no idea if their car actually needed the repairs they paid for. Further, 63% say they had to pay for additional repairs they were not expecting.

This lack of mechanical know-how poses a risk: that some unscrupulous mechanics could charge you for work your car didn’t even need. No wonder then, that 77% of Kiwis are wary of being ripped off when they take their car for a service.

Don’t be afraid to question your mechanic if you’re unsure about their recommendations. If you haven’t experienced any problems with your car previously, ask them to show you the problem, or perhaps seek a second opinion if you have concerns.

Once you find a mechanic you can trust, there is a good chance they’ll have a customer for life. We found 66% of Kiwis return to the same service provider or mechanic every time.

How much are we spending on servicing?

Getting your car serviced isn’t cheap, especially if you require repairs.  We asked New Zealanders how much they’re forked out the last time their vehicle was serviced and we found:

  • Less than $100: 17%
  • $100-$199: 31%
  • $200-$299: 22%
  • $300-$399: 9%
  • $400-$499: 5%
  • $500 or more: 10%
  • Unsure: 6%

What are we looking for in a car service?

A car service can be a big expense, so it’s important you find a mechanic you’re satisfied with. According to our latest survey, the drivers of customer satisfaction are:

  • Customer service 25%
  • Value for money 22%
  • Cost of any parts required 16%
  • Warranty of repairs 12%
  • Effectiveness of repairs 12%
  • Time taken 6%
  • Advice received 6%

The brands we rated

Oil Changers

Despite its name, Oil Changers does a lot more than just change oil and offer a wide range of services from engine flushes to filtration checks. Its full service includes visual inspections of problem areas, as well as top ups of essential vehicle fluids. Oil Changers also offers free check-ups and will top-up 500mls of oil and some fluids on cars that display their company sticker. You can get a full service from as little as $74.95.

Midas

Midas offers a range of servicing packages ranging in price from $139.95 to $209.95. Some services include top-ups of oils and coolants, an engine diagnostic scan and a “multi-point visual inspection”. As well as these services, Midas can also carry out general repairs.

Pitstop

Pitstop says it’s New Zealand’s largest change of automotive service stores, with more than 50 outlets nationwide. Service prices begin from $139 for its most basic package, up to $289 for its “elite” package. Additionally, Pitstop offers free safety checks and operate in general repairs.

AA Auto Service & Repair

AA Auto Service & Repair currently offers 10 service packages. For standard non-European cars, prices begin with the bronze service at $169, up to $289 for the platinum service. Prices for diesel and European cars are slightly higher, however AA Auto Service & Repair offers discounts to its members.

Frequently Asked Questions

Canstar Blue commissions Colmar Brunton using the SSI panel to regularly survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers within the survey group who have had their car serviced in the last 2 years by a car servicing chain – in this case, 366 New Zealanders. Please note: This does not include a car dealership or independent mechanics

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market were compared in this survey.