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Nova Energy review

New Zealand-owned-and-operated, Nova Energy states that it treats its “customers the way you’d expect of a genuine Kiwi organisation”, with Nova providing residential and business energy services.

Nova Energy, which is part of the Todd Corporation, has its own electricity generation capability, with it sourcing natural gas and LPG from Todd Energy.

“We supply energy for all kinds of industries and all sizes of firms, from building an on-site co-generation plant for New Zealand’s largest dairy company, to being the preferred energy supplier to the Restaurant Association of New Zealand, and providing thousands of small businesses across the country with all their energy needs,” Nova Energy states.

“We also like to do our bit for the environment – so our electricity comes from a mix of energy types, including renewables. We are also exploring future electricity generation technologies such as tidal.”

Nova Energy states that it aims to keep “costs as lean as possible so we can provide you with great value energy”.

“More than 100,000 Kiwi families and businesses have switched to Nova Energy because we’ve helped them save on their energy bill,” the company says. “We provide a smart mix of energy options to suit your family’s needs and we offer great service.”

What’s on offer from Nova?

Consumers can check Nova Energy’s coverage areas via its website, searching via an interactive map, which displays electricity, gas and LPG services. Consumers looking to join Nova can do so online, entering their details via Nova’s website, bringing up plan and pricing details.

Nova Energy’s residential electricity offers for new customers comprise its:

Home Advantage Plan

  • The same pricing until March 31, 2019 (certain conditions apply)
  • $100 account credit for each electricity installation control point switched to Nova
  • Only available with e-billing
  • An early termination fee may apply for each installation control point if the plan is ended early

Home Freedom Plan

  • No fixed-term contract or early termination fees
  • Pricing is not fixed, and is therefore subject to change

 

Nova offers its customers a choice of two main plan types:

  • Standard user plan – which it states will be cost-effective for homes using more than 8,000 kWh a year, or 9,000 kWh in parts of the lower South Island
  • Low user plan – which it states could be a good option for homes using 8,000 kWh or less a year, or 9,000 kWh for homes in the lower South Island region

Nova Energy additionally provides the facility for consumers to compare their bill with their current provider with Nova’s offerings via its Energy Bill Comparison Calculator.

“The online calculator empowers customers to compare Nova’s prices for a range of energy types – electricity, natural gas and bottled LPG – with those of their current retailer,” Nova Energy states.

“The calculator has the added benefit of delivering a direct comparison which demonstrates real savings based on actual consumption levels specific to the consumer, rather than an estimate based on average consumer information.”

Customer service

Nova Energy provides a range of information via its website, including a Tips and Tools page, which addresses a number of different topics, while consumers can also search for specific topics via its website search function.

Consumers can contact Nova Energy by phone and email, with Nova also providing the facility for consumers to fill out a contact form online.

“At Nova Energy we’re proud of our good, honest Kiwi service,” the company says. “Our friendly people are based right here in NZ, so you can talk to a local person when you need us.”

Nova Energy customers can receive their bills via email or post, while there is a 15 per cent prompt payment discount available for residential customers who pay their bill on time and in full, applying to residential electricity, natural gas and LPG.

Customers have the option of paying their bills via:

  • Direct debit
  • Internet and phone banking
  • Automatic payment
  • Cheque

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