Phone and Internet Bundles compared

Compare bundled telecommunication plans – any bundle of home phone, broadband and mobile phone plans under a single bill.

* Overall satisfaction is an individual rating and not a combined total of all ratings. Brands with equal overall satisfaction ratings are listed in alphabetical order. Canstar Blue research finalised in August 2016 and published in September 2016.

See our Ratings Methodology.

2016 Home telco bundles

Most Satisfied Customers | TrustPower

The results of this year’s survey saw Trustpower as the only brand to rate five stars in overall satisfaction, making it the 2016 award winner for Most Satisfied Customers – Bundled Communication Plans.

A brand of many talents: Trustpower rated No.1 for phone and internet bundles

The world today is more connected than ever. But with many of us holding an internet account, as well as a mobile plan and even landline connection, managing our communications can get a little confusing. Recognising this, telecommunication companies have introduced bundled packages which give its customers the option to have all their communication services rolled into a single billing account.

There are a number of possible advantages to bundling your telecommunications accounts. In our previous year’s research, 65% of the bundled telecommunication customers we surveyed said they believed it was more convenient than paying for each service individually, while 55% believed it was also more affordable.

If you haven’t reviewed your phone or internet plan in the past 12 months, then there is a good chance you can find a better deal. Even if you weren’t originally looking to change both your phone and internet, it is worth investigating what bundled plans might suit you. To help you get started, Canstar Blue has surveyed over 1,600 bundled telco service customers, asking them to rate their provider across six key criteria: Overall satisfaction, value for money, customer service, network performance, contract clarity and billing. The results of this year’s survey saw Trustpower as the only brand to rate five stars in overall satisfaction, making it the 2016 award winner for Most Satisfied Customers – Bundled Communication Plans.

Trustpower are bundled plan specialists, not only offering phone and internet, but electricity and gas as well. This means you can pretty much have all your household bills rolled into one.

What bundled telco customers look for

Phones and internet have become so central to modern living that we’ve come to expect certain standards of reliability, value and service from our service providers. Our research found the following to be the greatest drivers of satisfaction.

  • Customer service 27%
  • Network performance 25%
  • Value for money 23%
  • Billing 17%
  • Clarity of terms of contract 7%

We also found that 34% of customers prefer to be given a variety of ways to get in touch with their telco. Additionally, 46% say they care about the country their telco’s customer service centre operates from – this was a much larger concern for Baby boomers (62%) than Gen Ys (33%).

The service providers we rated

Trustpower

Trustpower offers electricity and gas services, as well as landline phone and broadband services. Each of these services is offered individually, however customers who bundle these services may have access to discounts and exclusive deals. Prices for Trustpower’s phone and internet bundles begin at $94/month (without multi-policy discounts), which includes 100GB of ADSL broadband and 120 minutes of talk.

2degrees

2degrees offer broadband, home phone and mobile services. It has been an award winning telco in other Canstar Blue ratings and was the only provider to achieve five stars for network performance in this year’s bundled ratings survey. Its open plans start with the $75/month plan for 80GB of data and customers can add a home phone line for an additional $15 a month which gives you unlimited calls to NZ and Aussie landlines. Broadband customers who also have a mobile plan with 2degrees will receive an additional $10 off their monthly broadband bill.

Flip

Flip were the winners of the 2015 bundled communication plans award, and while it has slipped from the top spot, it still had a strong performance this year. Its open plan broadband deals start at $64.95/month for 100GB and customers can add a home line calling pack for $10 to $15.

Slingshot

Slingshot offers broadband, home line and mobile plans. Its broadband plans are 12 month fixed contracts and start at $69.95/month for 100GB of ADSL broadband, and customers can add a home phone line with unlimited national calling for $5 per month. Slingshot’s website also offers four discounted mobile plans for its broadband customers. Mobile plans start at $19/month for 500MB data, unlimited text and 100 mins NZ & Aus talk.

Orcon

Orcon offers broadband and home line services. Its bundled communication plans start with its $85 12 month plan which includes 100GB of data on ADSL and a home line with free national landline calling.

Spark

Spark provides mobile, home line and broadband services which are loaded with perks that Spark prides itself on. Its bundled communication plans start at $85/month with free calls to national landlines as well as 60GB of ADSL broadband. Eligible broadband customers who also sign up to a Spark mobile plan will receive an additional $10 of credit each month.

Vodafone NZ

Vodafone offers broadband, mobile and home line services. Its bundle plans start at $95/month which includes 80GB of ADSL broadband and a home line connection. Like other telcos, broadband customers who also have their mobile plan with Vodafone will receive a $10/month discount on broadband.

Frequently asked questions

Canstar Blue commissioned I-view to survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from customers who have a bundled home telecommunication service they have paid the bills for in the last two years – in this case, 1,658 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then alphabetically. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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