Retailers 
Group Buying Websites
Group Buying Websites
Group Buying Websites
Searching for online deals but don’t know where to look? Compare group buying and daily deals websites with our customer satisfaction ratings to get some of the best deals available.
Two in five forget to redeem online deals
1-Day did not receive the minimum number of responses for both 'ability to use' and 'after sale service', however achieved at least the minimum sample requirements for all other criteria.
Daily deals websites can offer great value for a variety of services, but some customers are failing to capitalise on these deals post-purchase. According to our latest survey of group buying / daily deal website customers, two in five people forgot to redeem their coupon after purchase. Consumers should also be careful not to repeat the mistakes of the quarter of respondents who failed to read through the terms and conditions of their deal during the purchase process, and were reportedly caught out later on (e.g. with extra fees).
Every day, three quarters of our survey respondents either visit a coupon or daily deal website, or read through their offerings by email – a similar number as reported in last year’s results. Furthermore, close to a quarter stated they were “addicted” to daily deals, and real value-hunters (one in five) would only dine out using a daily deal or group buying voucher.
Less than 20% of respondents reported making a formal complaint about their experience with an online group buying website (17%).
GrabOne customers most satisfied with their group buying / daily deals website
We compared the customer satisfaction levels of various daily deal and group buying website customers, to help New Zealanders choose where to purchase discounted items and coupons. GrabOne might just fit the bill, having achieved our Most Satisfied Customers Award – Group Buying / Daily Deals Websites - 2013.This is the second year in a row GrabOne achieved this award, managing to outpace 1-Day, TreatMe and Groupon.
Five star ratings were awarded to three rated brands:
- GrabOne received five stars for overall satisfaction, value for money, the ability to use coupons, and the relevance of its goods and services.
- TreatMe secured several five star ratings for value for money, relevance of goods and services, and after sales service.
- 1-Day achieved five stars for both value for money and the quality of goods and services available.
