Compare New Zealand banking by using our ratings comparison of bank customer satisfaction.
TSB achieve five star accolade in New Zealand banking
Are you happy with your bank? It’s reassuring to have the option to switch if you’d like, and we have compared New Zealand financial institutions customer satisfaction in our recent survey to help you make the choice.
TSB Bank has received our highest rating ahead of six other institutions, winning our Most Satisfied Customers Award – Banks for 2013. This award-win (based on overall customer satisfaction) was complemented by five star ratings for call centre service, range of financial products, problem solving, efficiency in dealing with inquiries and friendliness.v TSB Bank sat among strong competition:
- The Co-operative Bank achieved five stars for branch service, internet banking service and friendliness.
- Both ASB and Kiwibank received five stars ratings for internet banking.
Money matters stress out New Zealand youthSurvey results also showed roughly a third of New Zealanders find the process of dealing with money to be a stressful, overwhelming proposition – and even more admitted to living payday to payday (44%).
But it was the youth of New Zealand who were least likely to feel in control of their financial situation. Nearly half of Generation Y respondents found matters of money to be a point of anxiety (46%), and an even greater number felt uncomfortable when thinking about their financial future (51%).
More Generation Y’s than Baby Boomers (two thirds versus one third) reported they did a majority of their banking on-the-go – suggesting (perhaps) they simply approach banking with a different mindset.
On-the-go finance may also have been bolstered by a surge in online banking popularity. We found more New Zealanders now communicate with their bank online via its website than any other communication channel (63%).
Read more ...