Need a car hire for your next big holiday adventure? Compare car rental companies by using our 2013 customer satisfaction ratings.
‘Warning: Roads not suitable for tourists’ Kiwi drivers cautionAce received 27 responses for 'availability of accessories', however achieved at least the minimum sample requirements for all other criteria.
From harsh winters to earth-moving earthquakes: are international drivers equipped to handle New Zealand roads? In the eyes of three quarters of hire car customers who responded to our recent survey, apparently not.
Many believed that drivers from overseas were unprepared for the unpredictable driving conditions of New Zealand – an opinion especially held by older New Zealand drivers (86% of Baby Boomers).
Most of the survey respondents have reported they have taken good care of their own hire cars though, with only 12% admitting to driving their rental with less care than their own vehicle.
The survey results also showed:
- More than half of hire car drivers always paid for additional car rental insurance,
- Roughly three in five always read the terms and conditions in full before finalising their car rental, and
- More than three quarters of hire car customers scrutinised the vehicle condition report before hiring.
Whatever the occasion for hiring a car, our customer satisfaction ratings will help you decide which car hire company to use.
This year, Ace received our most satisfied customers award for hire cars; ahead of Thrifty, Avis, Budget and Hertz. Ace received five star ratings for value for money, availability of vehicle booked, the booking process, transparency of cost and fees, and overall customer satisfaction.
Also achieving five star ratings was Avis for its customer service, and availability of accessories.
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