What New Zealander’s like about their banks?

New Zealand banking likes and dislikesThe good news for New Zealand banks is that Canstar Blue’s latest survey of more than 2,300 New Zealand banking customers found pretty high levels of overall satisfaction with what their chosen financial institution was doing. We are collectively more satisfied with some services on offer than with others though…

In line with our digital age, online banking received a high tick of approval; more so than call centre service.

It seems that many respondents still like face to face contact through, with branch service also scoring well. Perhaps not surprisingly, fees and charges was the area in which we were least likely to be satisfied. Canstar Blue’s survey findings across various aspects of bank service were as follows:

Service High satisfaction Neutral Low satisfaction Don’t know
Branch Service 73% 16% 4% 6%
Call Centre Service 56% 17% 4% 23%
Internet banking 82% 10% 2% 6%
The way problems are dealt with 65% 18% 5% 12%
Efficiency in dealing with inquiries 71% 18% 5% 7%
Fees/charges 49% 36% 15% 0%
Interest rates 47% 41% 12% 0%

 Source: Canstar Blue banking satisfaction survey

Canstar Blue has surveyed the banking habits and preferences of more than 2,300 New Zealanders. Check our survey results here.

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