Contact Energy Review

Energy generator and retailer Contact Energy provides a range of services for residential and business customers across New Zealand covering electricity, gas and broadband. Contact says its focus is on delivering great value, great products and great service to its customers.

It has a 20-year history built on a largely renewable portfolio of electricity generation assets. It owns and operates 11 power stations, and produces 80-85% of its electricity from renewable hydro and geothermal stations. Its natural gas and diesel fired power stations only operate when intermittent renewable sources, like hydro and wind plant, can’t operate.

What’s on offer from Contact?

Contact offers a range of residential and business plans, with consumers able to sign up online.

Among its electricity, gas and broadband offerings, Contact says that its most popular plans include the following, noting individual plan terms and conditions apply:

Broadband Bundle Plan

Great value broadband price when you bundle with energy, from $59.99/month:

  • Unlimited data
  • No fixed term, no break fees, no hassle
  • Modem included (plus postage)
  • One handy bill

Basic Plan

Get back to basics with this simple, hassle-free plan. There’s no rewards or other added discounts to factor in, just simple, transparent pricing. Plus, you’ll have the flexibility of no fixed term and no break fees.

  • Simple transparent pricing
  • No fixed term, no break fees, no hassle

 Great for renters or if you don’t know how long you’ll be staying.

Simplicity Bundle

Enjoy simple energy rates with no daily gas charges when you bundle your natural gas and electricity on this plan – you’ll only pay for the gas you use. Plus, you’ll have the flexibility of no fixed term and no break fees, and the convenience of one bill.

  • No daily charges on natural gas
  • Only pay for the gas you use
  • No fixed term, no break fees, no hassle
  • One handy bill
  • Broadband can be added from just $89.99 per month

 

 

Everyday Bonus Fixed

Enjoy $150 off your first bill when you sign up to Contact’s Everyday Bonus Fixed plan. Plus, you get a 2% energy discount every month and the certainty of fixed energy rates.

  • $150 off first electricity bill
  • 2% discount on your energy charges
  • Fixed energy rates until August 2023
  • Broadband can be added from just $89.99 per month

Fuel Rewards

If you love road trips but don’t want to be tied to a fixed term plan, jump onboard Fuel Rewards. You’ll get 15 cents off per litre of fuel once every month* with AA Smartfuel and the flexibility of no break fees.

  • 15c/litre off fuel once every month*
  • Fixed energy rates until August 2023
  • Broadband can be added from just $89.99 per month

Fuel Rewards Plus

Enjoy cheaper fills at the pump with Fuel Rewards Plus. You’ll get 30 cents off per litre of fuel once every month* with AA Smartfuel and the certainty of fixed energy rates.

  • 30c/litre of fuel once every month or
  • Turn into carbon offsets or Qantas Points
  • Fixed energy rates until August 2023
  • Broadband can be added from just $89.99 per month

Bach Plan

Sign up to the Bach plan and you won’t pay a daily charge at your bach, and no break fee. You just need to combine your home and bach electricity accounts.

  • No daily charge at your bach
  • Only pay for what you use there
  • No fixed term, no break fees, no hassle

Alternative Energy

If you’re generating your own power with a solar system with an output of less than 10kW, Contact will pay you for any excess power you generate.

Customer service

Contact provides a range of information via its website’s help page. Customers can get in touch with Contact by phone to NZ-based call centres, or online by submitting an enquiry form. Contact is also active on social media platforms Facebook, Instagram, LinkedIn and Twitter.

Account management

Many of Contact’s services are available online, through My Account, Contact’s online self-service tool. They also have a great app. Contact Energy’s mobile app is available for Android and iOS. Contact’s online services via My Account or the app mean customers can: 

  • Update personal details
  • Provide a meter reading
  • View current and previous bills
  • Check their account balance
  • Make a one-off credit card or bank payment
  • Monitor usage
  • Set up a direct debit
  • Set up or cancel SmoothPay, if eligible
  • Send an enquiry
  • Pay a bill
  • See transactions
  • Change to Weekly/Fortnightly billing, if eligible
  • Let Contact know if you’re moving
  • Add another property you want Contact to supply

Contact provides its customers with a number of payment options, including:

  • Online and phone via credit card
  • Direct debit
  • SmoothPay – paying weekly, fortnightly or monthly
  • Internet or phone banking
  • In person at an NZ Post shop or Westpac branch

 Note: Details are correct at June 30, 2021. All current plans can be found here.


You should always compare features and providers before signing up for an electricity plan. Fortunately, Canstar Blue rates power companies on a range of features, including customer satisfaction and value for money. Click below to see how Contact performs.

Compare Electricity Providers