Contact Energy Review
Energy generator and retailer Contact Energy provides a range of services for residential and business customers across New Zealand covering electricity, gas and broadband. Contact says its focus is on delivering great value, great products and great service to its customers.
It has a 25-year history built on a largely renewable portfolio of electricity generation assets. It owns and operates 11 power stations, and produces 80-85% of its electricity from renewable hydro and geothermal stations. Its natural gas and diesel fired power stations only operate when intermittent renewable sources, like hydro and wind plants, can’t operate.
What’s on offer from Contact?
Contact offers a range of residential and business plans, with consumers able to sign up online.
Among its electricity, gas and broadband offerings, Contact’s plans include the following, noting individual plan terms and conditions apply:
Broadband Bundle Plan
Discounted broadband prices when you bundle with electricity and/or gas:
- No fixed term, no break fees, no hassle
- Modem included (plus postage)
Wireless 4G Unlimited:
- $60 p/m for Broadband + Power + Gas
- $65 p/m for Broadband + Power
Fast Fibre 300/100Mbps
- $65 p/m for Broadband + Power + Gas
- $70 p/m for Broadband + Power
Max Fibre 900/500Mbps
- $80 p/m for Broadband + Power + Gas
- $85 p/m for Broadband + Power
Simplicity Bundle
Enjoy simple energy rates with no daily gas charges when you bundle your natural gas and electricity on this plan – you’ll only pay for the gas you use. Plus, you’ll have the flexibility of no fixed term and no break fees, and the convenience of one bill.
- No daily charges on natural gas
- Only pay for the gas you use
- One handy bill
Basic Plan
Get back to basics with this simple, hassle-free plan. There’s no rewards or other added discounts to factor in, just simple, transparent pricing. Plus, you’ll have the flexibility of no fixed term and no break fees.
Good Nights Plan
Get three hours of free power, from 9pm-midnight every night of the week. Plus, you can relax with the certainty of fixed energy rates.
- Free electricity from 9pm-midnight every night
- The more you shift, the more you can save
- Track your usage on the app
Everyday Bonus Fixed
Enjoy a 2% energy discount every month and the certainty of fixed energy rates.
- Fixed energy rates
- Price certainty to help you budget
- 2% discount on your energy charges
Bach Plan
Sign up to the Bach plan and you won’t pay a daily charge at your bach, and no break fee. You just need to combine your home and bach electricity accounts.
- No daily charge at your bach
- Only pay for what you use there
- No fixed term or no break fees
Dream Charge
Enjoy cheaper night energy rates to charge your EV and discounts at the pump.
- Cheaper electricity night rates from 11pm to 7am
- An AA Smartfuel discount of 10c off per litre of fuel once every month that can be converted into ChargeNet credit
- No fixed term or no break fees
Alternative Energy
Customer service
Contact provides a range of information via its website’s help page. Customers can get in touch with Contact by phone to NZ-based call centres, or online by submitting an enquiry form. Contact is also active on social media platforms Facebook, Instagram, LinkedIn and Twitter.
Account management
Many of Contact’s services are available online, through My Account, Contact’s online self-service tool. They also have a great app. Contact Energy’s mobile app is available for Android and iOS. Contact’s online services via My Account or the app mean customers can:
- Update personal details
- Provide a meter reading
- View current and previous bills
- Check their account balance
- Make a one-off credit card or bank payment
- Monitor usage
- Set up a direct debit
- Set up or cancel SmoothPay, if eligible
- Send an enquiry
- Pay a bill
- See transactions
- Change to Weekly/Fortnightly billing, if eligible
- Let Contact know if you’re moving
- Add another property you want Contact to supply
Contact provides its customers with a number of payment options, including:
- Online and phone via credit card
- Direct debit
- SmoothPay – paying weekly, fortnightly or monthly
- Internet or phone banking
- In person at an NZ Post shop or Westpac branch
Note: Details are correct at 15/06/23.
You should always compare features and providers before signing up for an electricity plan. Fortunately, Canstar Blue rates power companies on a range of features, including customer satisfaction and value for money. Click below to see how Contact performs.