Contact Energy review

Energy generator and retailer Contact Energy provides a range of services for residential and business customers across New Zealand covering electricity, gas and broadband. Contact says its focus is on delivering great value, great products and great service to their customers.

“We’re always looking to the future, trialling new products and services; inspired by what our customers have told us. The more hectic life is, the more demands it makes on us. The more data and digital impact the world we live in, the more important it is to put our energy into things that really matter. Value and service matters. Community matters. And the future matters.”

What’s on offer from Contact Energy?

Contact offers a range of residential and business plans, with consumers able to sign up online.

“Whether you are looking to join us for the first time or moving properties, we’ll make it easy to get connected,” Contact states. “You can do it over the phone, or online, right now. Either way, it will take just a few minutes.”

They also have a ‘refer a friend’ scheme where, if you are already a customer, you refer a new customer who joins and you both get $100 credit. Or alternatively, you can find someone who’s already with Contact, sign up and get the credit also. More information can be found here.

Among its electricity, gas and broadband offerings, Contact says that its most popular plans include the following, noting individual plan terms and conditions apply:

Broadband Bundle Plan

Great value broadband price when you bundle with energy

  • Unlimited data
  • No fixed term, no break fees, no hassle
  • One handy bill
  • A range of connection types and speeds available

Simplicity Bundle

Enjoy simple energy rates with no daily gas charges when you bundle your natural gas and electricity on this plan – you’ll only pay for the gas you use. Plus, you’ll have the flexibility of no fixed term and no break fees, and the convenience of one bill.

  • No daily charges on natural gas
  • Only pay for the gas you use
  • No fixed term, no break fees, no hassle
  • One handy bill
  • Broadband can be added from just $89.99 per month

Everyday Bonus Fixed

Enjoy $150 off your first bill when you sign up to our Everyday Bonus Fixed plan. Plus, you’ll get a 2% energy discount every month and the certainty of fixed energy rates.

  •  Fixed energy rates for up to two years.
  •  $150 off the first electricity bill
  •  2% discount on your energy charges

Fuel Rewards

If you love road trips but don’t want to be tied to a fixed term plan, jump onboard Fuel Rewards. You’ll get 15 cents off per litre of fuel once every month* with AA Smartfuel and the flexibility of no break fees.

  • *Discounts can be redeemed on a single fill of up to 50 litres.
  • 15c/litre off fuel once every month*
  • No fixed term, no break fees, no hassle
  • Broadband can be added from just $89.99 per month

Fuel Rewards Plus

Enjoy cheaper fills at the pump with Fuel Rewards Plus. You’ll get 30 cents off per litre of fuel once every month* with AA Smartfuel and the certainty of fixed energy rates.

  • *Discounts can be redeemed on a single fill of up to 50 litres.
  • 30c/litre off fuel once every month*
  • Fixed energy rates until 31 October 2021
  • Broadband can be added from just $89.99 per month 

Bach Plan

Whether you call it a bach or a crib, sign up to Contact’s Bach plan and you won’t pay a daily charge at your bach, and no break-up fee. You just need to have your home and bach electricity accounts with Contact.

  • No daily charge at your bach
  • Only pay for what you use there
  • No fixed term, no break fees, no hassle

Basic Plan

Get back to basics with this simple, hassle-free plan. There’s no rewards or other added discounts to factor in, just simple, transparent pricing. Plus, you’ll have the flexibility of no fixed term and no break fees.

  • Simple transparent pricing
  • No fixed term, no break fees, no hassle

 Great for renters or if you don’t know how long you’ll be staying.

See Contact’s full range of plans here.

Alternative Energy

Customers generating their own power, such as via solar panels, have the option of selling Contact any excess power generated. If your local Network company has approved your connection, Contact can install a distributed generation meter for either less than or greater than 10 kilowatt (kW) output, subject to certain conditions. Find out more information here.

Customer service

Contact provides a range of information via its website’s Help page, categorised under different topics, with customers also able to search for specific topics via Contact’s website search engine.

Customers can get in touch with Contact by phone to their NZ based call centres or by submitting an online enquiry form. Contact is also active on social media platforms Facebook, Instagram, LinkedIn and Twitter.

Contact says they are committed to “creating value for our customers and communities by developing smart solutions that make living easier for them now, and in the future.”

Account management

Many of Contact’s services are available online, through My Account, Contact’s online self-service tool. They also have a great app. Contact Energy’s mobile app is available for Android and iOS. Contact’s online services via My Account or the app mean customers can: 

  • Update personal details
  • Provide a meter reading
  • View current and previous bills
  • Check their account balance
  • Make a one-off credit card or bank payment
  • Monitor usage
  • Set up a direct debit
  • Set up or cancel SmoothPay, if eligible
  • Send an enquiry
  • Pay a bill
  • See transactions
  • Change to Weekly/Fortnightly billing, if eligible
  • Let Contact know if you’re moving
  • Add another property you want Contact to supply

Contact provides its customers with a number of payment options, including:

  • Online and phone via credit card
  • Direct debit
  • SmoothPay – paying weekly, fortnightly or monthly
  • Internet or phone banking
  • In person at an NZ Post shop or Westpac branch

 Note: Details are correct at 30 June 2020, all current plans can be found here.

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