Energy Online Review & Guide

Electricity and gas retailer Energy Online provides services for both residential and business customers, describing itself as the “brilliantly simple” choice.

Originally established in 1999, Energy Online was then purchased by Genesis Energy in 2002 and has been one of its brands ever since. Energy Online offers electricity and gas plans across New Zealand, along with LPG bottled gas plans. The power company focuses on providing not only smart apps and online services, but the customer service to go with it.

Energy Online has a “no contacts” approach to power, meaning there is no exit fee, in the case you do need to stop purchasing power with the provider.

What’s on offer from Energy Online?

Energy Online states that it makes its electricity plans and prices simple to understand, and regardless of your location in New Zealand, the provider has a plan to suit your needs.

Consumers can check Energy Online’s residential pricing plans on its website. These pricings differ between regions and do change according to the wholesale price of electricity, along with additional factors. To see how much it may cost you with Energy Online, all you need to do is select your region on an interactive map, and you will then receive a breakdown of plan costs.

With the promise to make plans simple, Energy Online splits its electricity into two different plans:

  • Standard user: designed for customers using more than 8,000 kWh of electricity each year (more than 9,000 kWh for lower South Island customers)
  • Low user: designed for customers who use 8,000 kWh or less of electricity each year (9,000 kWh or less for lower South Island customers)

For consumers looking to join, Energy Online offers a range of benefits, including:

  • The ability to sign up online in less than five minutes
  • Set prices for one year, so you don’t need to worry about sudden price changes
  • A 20% prompt payment discount when you pay on time and in full
  • The option to move your plan with you, if you move homes
  • No contracts
  • No exit fees

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Customer Service

If you have any questions, you can contact Energy Online via email or phone. To save you waiting on hold, you can either use the live chat feature on the Energy Online website, or receive a call back for a specific time and date. And, for general enquiries, you can check the FAQs page.

Energy Online is conscious of the fact everyday Kiwis ultimately rely on power, and therefore has a range of webpages, guiding you to different contact numbers to help resolve different issues. These webpages include information and contact details for emergencies, outages, resolution processes, as well as fraud and suspicious activity.

If contacting your energy provider, to resolve issues, sounds like your worst nightmare and social media helps ease this, then you can easily contact Energy Online through Facebook.

Account Management

Energy Online allows you to manage your account through your “MyAccount”, which you can register and log in to through its website. Using your MyAccount, you can do everything from checking your balance, to viewing and paying your bills, and even purchasing new services.

In the day and age of convenient digital platforms, Energy Online is up to par, offering its customers its very own free app – My Account App.

Available for both Apple and Android, the app gets you to log in to your MyAccount, where a range of features and tools is then available for use – anytime, anywhere.

A smart feature available via the app is the ability to monitor your usage through your smart meter. This gives you an estimation of your next electricity bill, helping you to plan ahead, when it comes to budgeting.

As well as this, you can:

  • View graphs of current and past electricity usage
  • Pay an energy bill using a credit or debit card
  • Register for LPG bottled gas and order replacement bottles

Energy Online’s invoice payment options include:

  • Direct debit
  • Reliabill –fixed payments taken from your bank account, with the option of weekly, fortnightly or monthly instalments
  • Credit card
  • Automatic payment (weekly, fortnightly or monthly)
  • Internet banking
  • In person at NZ Post shops

Is Energy Online right for me?

When it comes to choosing a power company, there are pros and cons to every option. Energy Online’s simple approach to power, along with its offering of flexible no-contract plans, are some notable benefits to this power company. So, if you struggle to understand the complexities of power, then Energy Online may be an option for you. However, it’s important you compare power companies first as there may be a more suitable one out there, for your personal situation. Canstar Blue has put in the hard yards and asked New Zealanders to rate their power company on a range of features, including overall satisfaction. Click below to see how Energy Online performed!

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