LPG Suppliers Compared

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Compare bottled gas suppliers in New Zealand at Canstar Blue. Contact Energy, Elgas and Genesis were compared on value for money, bill & cost clarity, customer service, tools and advice, focus on environmental sustainability and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Contact Energy

Contact Energy rated number one for customer satisfaction

Contact Energy leads the way in LPG supply ratings

Liquefied Petroleum Gas – or ‘LPG’ – is used by thousands of New Zealand homes and businesses, for heating, cooking and hot water. Unlike natural gas, which is delivered straight to your home through pipes, LPG gas is delivered in bottles that have to be replaced or refilled from time to time. This means that when it comes to LPG gas, you don’t just want the best price, you also want a supplier that is both reliable and makes ordering a new gas bottle simple. But short of trying every LPG supplier, how do you find one that ticks all these boxes? Well, that’s where Canstar Blue can help.

Canstar Blue regularly asks customers to rate their experience with different companies, across dozens of products. This year, we asked LPG customers what they consider is important in an LPG supplier and how they rate the company they currently use. After surveying over 200 households, one clear winner emerged, and that’s Contact Energy.

  • Contact Energy is one of New Zealand’s largest gas suppliers. It took 5-stars in the all-important overall satisfaction variable, as well as value for money, bill & cost clarity and customer service.
  • Elgas scored 4-stars for overall satisfaction and value for money. Most notably, it received 5-stars for its bill & cost clarity and customer service.
  • Genesis scored 3-stars for overall satisfaction and value for money. It performed better in other areas, rating 4-stars for all remaining categories.

It can be a little tricky to compare LPG suppliers (which is why we’re here to help). In fact, 28% of the customers we surveyed say they don’t understand the information provided in their gas bill. Even if you have shopped around for the best price and service in the past, it’s possible that a better offer has popped up elsewhere that you’re missing out on. Of course, we understand the LPG gas market can be pretty confusing, so here we will walk you through everything you need to know about LPG gas to help you find a great deal with a reliable supplier.

Where is LPG available?

Unlike natural (or ‘town’) gas, which is only available in the North Island, LPG is available across most of New Zealand.

LPG v Natural Gas

LPG gas and natural gas are often confused with one another. While they’re both used for similar purposes – that is predominately cooking, heating and hot water – there are some differences between the two fuel sources.

As mentioned, LPG gas is delivered in bottles or tanks and customers must order a refill or replacement tank every now and again. Natural gas is delivered straight to your home or business via a large distribution network of pipelines. Charging for natural gas also works similarly to electricity, whereby paying customers have on-demand access to gas and they simply pay for what they use at the end of the billing period. However, the gas pipeline network only extends across the North Island, and even then, not all households have access. In some areas, homeowners can organise a piped gas connection but this can be expensive and it could be more affordable to use LPG gas instead.

Another point is that natural gas is comprised mostly of methane, while LPG gas is predominantly hotter and cleaner burning butane and propane. This means that LPG gas is the gas of choice for many restaurants, cafes and other businesses.

LPG Prices

LPG gas customers can generally expect to pay around $100 to $120 for a 45kg LPG gas refill, plus about $10 per month in bottle rental fees. That said, the price you pay for LPG gas may vary between regions and will fluctuate from time to time, depending on the global market supply and exchange rates. The international gas price benchmark changes each month, requiring LPG distributors to re-evaluate their gas prices with each change.  Delivery costs can also vary depending on your location and the distance the supplier must travel to deliver LPG gas to your home.

As there are so many variables involved in the price of LPG gas, you will need to get a quote from a potential gas supplier in order to understand what it might cost you.

Gas Discounts

LPG gas suppliers like to reward good customers with generous discounts, making a big difference in reducing the cost of your bill. There are at least three types of discount you might come across:

  • Prompt payment discount: This is a discount of around 10% to 15% for customers who pay their gas bills in full and on time.
  • Direct debit: While less common, some NZ retailers offer a small discount to customers who pay their bill via direct debit.
  • Dual fuel discount: Energy providers that supply both electricity and LPG sometimes reward customers with a bonus discount, when they sign up to both services.

List of LPG Gas Suppliers in New Zealand

Many New Zealand homes rely on LPG gas, meaning there are plenty of gas suppliers in the market to meet demand. While some providers operate in select areas, others serve customers nationwide. Some of the most notable LPG gas suppliers include:

  • Contact Energy
  • Elgas
  • Energy Online
  • Genesis
  • KiwiGas
  • Liquigas
  • Nova Energy
  • Ongas
  • Pulse Energy
  • Trustpower

Keep in mind that this may not be a comprehensive list of suppliers for your area. Before signing up with one of these companies, consider checking if there’s a local option that offers an even better deal.

New Zealand LPG Gas Suppliers Compared

Three of New Zealand’s largest gas suppliers appeared in the 2019 customer satisfaction ratings. In order to be considered in this year’s ratings, a retailer must have received a minimum of 30 survey responses. This year’s ratings included Contact Energy, Elgas and Genesis. Here is a little more information about them.

Contact Energy

Contact Energy is an electricity, gas and broadband retailer that also offers LPG gas products. Contact Energy says it has you covered with 30 supply depots nationwide, and delivers a Home Pack of two 45kg gas bottles, with a regulator, to switch the tanks when one is empty. Customers can also use the Contact Gas App, which allows customers to conveniently order a gas refill via a mobile app.

Elgas

Elgas provides LPG gas for homes, businesses and barbecue customers. Elgas offers automatic LPG gas home delivery, whereby it monitors your usage and schedule deliveries so that you don’t even need to lift a finger. Alternatively, you can sign up for alerts to check your gas usage, and you can order a new bottle simply by texting Elgas.

New Elgas customers receive $100 worth of LPG Gas Credits. Elgas provides two 45kg LPG gas bottles linked to a changeover valve. This means that when one tank runs out, the gas switches to the other tank so you’re not left stranded while waiting for a new bottle to replace the empty tank. To sweeten the deal, customers can earn one FlyBuys point for every $20 spent on gas.

Genesis

Genesis says it is New Zealand’s largest electricity and gas retailer, supplying through its two brands – Genesis and Energy Online. In addition to its electricity and natural gas offers, Genesis also supplies LPG gas.

Gensis’ notable LPG gas offerings include that of the Gas Smart Plan, which gives customers one free 45kg bottle of LPG, and then six months fixed price bottled gas. With this, a 10% prompt payment discount also applies. Customers can conveniently order new bottles on the Energy IQ app.

How to get the best gas deals

Even if you’re happy with your current LPG gas supplier, it doesn’t mean you can’t do even better. Finding the right provider is all about understanding your own needs, and finding a retailer that matches. Some things you should look out for include:

  • Price: Naturally you want to minimise what you pay for LPG gas. When comparing providers, it’s in your interest to ask for a quote to see which provider can give you the best price. Remember that LPG prices may change every month, so be sure to regularly compare to make sure you’re still getting a good price.
  • Service: It’s reassuring knowing that your provider has your back when things go wrong. Some gas suppliers, particularly the large ones, have 24/7 phone support to assist with your gas enquiries.
  • Contract terms: If a deal looks too good to be true, then be sure to read all the fine-print. In particular, keep an eye out for terms that lock you in with a provider for one or more years, otherwise it could cost you if you decide to leave.
  • Industry knowledge: You need an LPG gas supplier that can help deliver the best service for your home. When receiving a quote, don’t hesitate to ask questions, both for your own knowledge and to ensure they understand LPG gas and your property’s needs.

Now that you understand a little more about LPG gas and have some insight into what other customers have to say about their supplier, it’s time to get out there and compare. Good luck!

Frequently Asked Questions

Canstar Blue surveyed 2629 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have an active bottled gas account and pay the bills. In this case, 237 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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