Compare Opticians in New Zealand at Canstar Blue. Visique, OPSM and SpecSavers were compared on customer service, service and advice, value for money, after sale service, range of products available, accessibility of store and overall satisfaction.
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* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column. Canstar Blue research finalised in December 2018, published in January 2019.
Visique rated number one for customer satisfaction
Visique is viewed as Kiwis’ top optician!
Have you just found out your eyesight isn’t doing so well or maybe you’re sick of the price of glasses and contact lenses in New Zealand? The cost of having poor eyesight can be a burden for some, along with the time and effort it takes to find the right glasses or contacts at a reasonable price! Other Kiwis experiencing the same are here to help by telling you their views on opticians within New Zealand. We – at Canstar Blue – asked those New Zealanders who have used a national chain of opticians within the last 3 years to help you out a little bit.
Visique has led by example with 6 out of 7 factors rated 5-star, putting them in customers’ sight as the top optician in New Zealand! While SpecSavers took the win for value for money with 5-stars. They weren’t too far behind in other areas, as SpecSavers was recognised with 4-stars across the remainder of the board. OPSM were in the field of vision for Kiwis too, and were recognised as 4-stars for service and advice, value for money and range of products available. However, if you’re looking for overall satisfaction from your optician then Visique was the customer favourite!
Guide to Glasses:
Canstar Blue survey results found it’s not just about improving eyesight, but the look plays a huge part when it comes to selecting glasses. Of our survey respondents, an almighty 85% prefer wearing glasses to contact lenses. And 40% said that glasses are a part of their look. I mean, glasses are worn so frequently they basically become a part of your identity. So why have glasses you don’t particularly like or ones that aren’t emphasising your best facial features? Here’s Canstar Blue’s guide to glasses so that you can find just the right fitting glasses!
What glasses will suit my face?
Glasses for a square-shaped face
As the name suggests, a square face is essentially a face shaped like a square. This includes strong angled features and a prominent jawline. If you have a square-shaped face you should appreciate that much sought-after jaw line, commonly sported by models. Lucky you.
However, glasses can often make features look too prominent so the key is to soften harsh features. In this case, glasses with strong curves and neutral colours will have this outcome, so a cat-eye frame, round or oval frame may be your best options! Also, to make the face look slimmer, a wider frame could be your best option.
Glasses for a heart-shaped face
If you have a broad forehead, high cheekbones and a narrow, pointed chin then your face shape is categorised as heart-shaped. Because heart-shaped faces tend to have a wide forehead, it’s best to opt for glasses that have a wider frame than your forehead so as to not make it look bigger. Of course, there’s certainly nothing wrong with a wide forehead but glasses can distort facial features and, in this instance, those features can look out of proportion. Light coloured glasses can help soften your features too.
Glasses for a round face
If you have a round face, you will have a rounded chin with equally proportioned features, along with a wide forehead and full plump cheeks. The aim here is to wear strong detailed glasses to create contrast and therefore make the features appear sharper. You may want to opt for coloured, detailed or patterned glasses as they will make your face look longer and thinner. The shape of the glasses will also create the same effect; the key here is to choose a frame that is wider rather than tall.
Despite the bridge of glasses being such a tiny surface area, its effects can be much larger. When choosing glasses for this face shape, aim for a thin or clear bridge to make your eyes seem wider apart.
Glasses for an oval face
An oval shaped face is very balanced in terms of proportional features except the chin is narrower than the forehead and you are blessed with high cheekbones! You’ll know if you have an oval-shaped face because everything is very balanced. And with this, comes ease in choosing glasses. But don’t go too extreme with the over-sized glasses as you will distract from this balance. Instead, pick frames only a tad bigger! Detail usually pairs well with high cheek bones.
Canstar Blue surveyed 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have used a national chain of opticians within the last 3 years. In this case, 1161 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.