Harrisons Carpet has taken home Canstar Blue’s Most Satisfied Customers Award – Flooring Retailers

Harrisons Carpet has taken home Canstar Blue’s Most Satisfied Customers Award – Flooring Retailers for the second time in a row.

Be it plush carpets, polished floors or tiles, flooring is crucial to first impressions in a home. It can add style and bump up the value of a home, too. Choosing a floor is about balancing the look you’re after with the practicality you need. A floor is the basis of any interior design scheme in a house, and will most likely stay with you for years. Selecting the right type for you relies on more than just the visual appeal of the finished product.

There are a number of flooring experts to choose from in New Zealand, so Canstar Blue asked Kiwis who have installed new flooring over the last three years to rate that service against a range of factors, including  the products and styles available, the durability of the flooring and its ease of installation.

Harrisons Carpet came out on top, winning 5 stars for overall satisfaction, value for money, ease of installation of flooring and range of products and styles available. Tile Warehouse also scored 5 stars for value for money and durability of flooring. 

Warm and fuzzy: Carpet is the most common flooring in Kiwi homes

Almost 60% of respondents said they had carpet in their homes, while 30% have laminate, 15% have tile, and 15% wood. And the need for warmth continues through to choices about underfloor heating. Of those respondents in our survey who have installed underfloor heating: 63% have it in their bathrooms, 41% in bedrooms and living areas, 32% in kitchens, and 25% in their laundries. 

Price and durability drive purchasing decisions

Price and durability appeared as the two biggest drivers of purchase decisions, followed by practicality and colour. Satisfaction-wise, the key drivers there were customer services and value for money.

A polite bunch

We’ve got manners! Canstar’s survey revealed nearly 60% of Kiwis take their shoes off before they enter someone else’s house. There are notable variances between the cities and demographics: in Auckland, 72% of people remove their shoes whereas in Wellington, it’s 39%. Those aged 18 to 29 are the most likely to remove their shoes, at 72%, while those over 60 are least likely to, at 47%. Males and females are almost equally likely to take off their shoes at the door. 

Check out Canstar’s flooring ratings by clicking the button below!

Compare flooring for free with Canstar!

Share this article