Heat Pumps – 2012 Ratings

You are viewing the archived 2012 award for heat pumps. Go to the current heat pump ratings.
Go to the current heat pump ratings.

Heat pumps inflate household energy savings

2011 Award for Heat PumpsSaving money on the power bill could be as simple as investing in a heat pump, according to the respondents of our recent survey.

Half of Kiwi respondents reported that having a heat pump had reduced their power bills, particularly so in Christchurch (58%), but less in Wellington (41%).

This wasn’t enough of a saving for everyone however; as 28% of respondents recorded that they had to reduce their spending on other items so they could afford to pay their power bill. Notably, 44% of Generation Y respondents said they had to for-go other spending in order to pay their utilities bill.

Respondents also considered the cost and environmental impact of their heat pump, with 92% of respondents choosing an energy efficient model. Similarly, just over half of our respondents appeared to be looking for multi-purpose units, with 55% using theirs to cool their home in the summer months.

Our survey of heat pump customers also found that Daikin must be doing something right; having achieved five star ratings across many rated criteria for the second year in a row.

Daikin, for the second year running, received our most satisfied customers award for heat pumps. Mitsubishi Electric, Panasonic and Fujitsu General were also rated.

Our results revealed multiple five star rated brands:

  • Daikin were awarded five star ratings for overall satisfaction, value for money, after sale service, reliability, functionality and energy efficiency.
  • Mitsubishi Electric received five stars for heat pump ease of use, functionality and noise.

We also found keeping the doctor away could be as simple as investing in a heat pump. Half of New Zealander respondents declared their health had improved since installing a heat pump in their home.

Canstar Blue commissions Your Source to regularly survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from heat pump customers within the survey group – in this case, 332 people. To qualify, the customer must have purchased a domestic heat pump in the last 2 years. Brands had to have received at least 30 responses to be included.

Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

Customers of Daikin heat pumps can jump for joy over their brand’s five star win for overall satisfaction. Daikin were ahead of Mitsubishi Electric with four stars, as well as Panasonic and Fujitsu General with three.

Value for money

Daikin scored five stars for value for money, in front of Mitsubishi Electric’s four star rating and Panasonic and Fujitsu General’s three.

After sale service

When problems arise, timely service can be a huge benefit…especially in the middle of winter! Daikin customers were most satisfied with their heat pump manufacturer’s after sale service, earning Daikin five more stars. Both Mitsubishi General and Panasonic earned four star ratings, while Fujitsu General received three.


Daikin received five stars for reliability, followed by four star recipient Mitsubishi Electric and three star recipients Panasonic and Fujitsu General.

Ease of use

Mitsubishi Electric heat pumps received five stars strong for ease of use, followed by four star recipient Daikin. Panasonic and Fujitsu General took out three stars each for this criterion.


Both Mitsubishi Electric and Daikin tied for five star rated heat pump functionality. Panasonic were hot on their heels with four stars, and Fujitsu General received three.


Five more stars went to Mitsubishi Electric for their pump’s noise levels while operating. Daikin followed with four stars for noise, and Panasonic and Fujitsu General took out three.

Energy efficient

Daikin customers were most satisfied with the energy efficiency of their heat pumps. Panasonic and Mitsubishi Electric received four stars for this criterion, and Fujitsu General earned a cool three.