Compare optometry in New Zealand at Canstar Blue. Visique, SpecSavers and OPSM were compared on customer service, value for money, service and advice, after sale service, range of products available, accessibility of store and overall satisfaction.
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* Overall satisfaction is an individual rating and not a combined total of all ratings. By default, brands with equal overall satisfaction ratings are sorted by the mean overall satisfaction score as rated by consumers. You can click the arrows at the top of any column in the table to sort by the results in that column. Canstar Blue research finalised in January 2020, published in February 2020.
Visique rated number one for customer satisfaction
Visique is viewed as Kiwi’s top optometrist!
Have you just found out your eyesight isn’t doing so well or maybe you’re sick of the price of glasses and contact lenses in New Zealand? The cost of having poor eyesight can be a burden for some, along with the time and effort it takes to find the right glasses or contacts at a reasonable price.
However, Canstar Blue is here to help. We’ve asked those New Zealanders who’ve used a national chain of optometry within the last three years for their views on the service and value for money they received.
For the second straight year Visique led the field, with seven out of seven factors rated 5 stars, putting them in customers’ sights as the top optometrist in New Zealand! SpecSavers was recognised with four stars across the board. OPSM were in the field of vision for Kiwis, too, and were recognised with 4 stars for customer service, service and advice, after sale service, the range of products available and accessibility of store.
However, if you’re looking for overall satisfaction from your optometrist, then Visique is a clear customer favourite, winning Canstar Blue’s Most Satisfied Customers Award – Optometry for the second successive year.
Guide to Glasses
Canstar Blue’s survey results found when people invest in new glasses, it isn’t just about their eyesight. Looks and fashion also play their part. Of our survey respondents, 83% prefer wearing glasses to contact lenses, with 53% having more than one pair. Seventeen percent of respondents also claim that their glasses are an important part of their look, with an additional 10% stating that the brand of their glasses is also important.
As so many people claim that the style and look of their glasses is integral to their overall appearance, Canstar has written a guide to glasses, so you can find the right pair to fit your face.
What glasses will suit my face?
Glasses for a square-shaped face
The name says it all: a square face is essentially angular. This includes strong features and a prominent jawline. If you’ve a square-shaped face, you should appreciate your sought-after model-like jaw line. However, glasses can often make features look too prominent, so the key is to soften harsh features. For angular features, glasses with strong curves and neutral colours work well, so cat-eye, round or oval frames may be your best options! Also, to make the face look slimmer, a wider frame could be a good choice.
Glasses for a heart-shaped face
If you’ve a broad forehead, high cheekbones and a narrow, pointed chin, then your face shape is categorised as heart-shaped. Because heart-shaped faces tend to have a wide forehead, it’s best to opt for glasses that have a wider frame than your forehead, so not to emphasise it. Of course, there’s certainly nothing wrong with a wide forehead, but glasses can distort facial features and, in this instance, those features can look out of proportion. Light coloured glasses can help soften your features, too.
Glasses for a round face
If you’ve a round face, you’ll have a rounded chin with equally proportioned features, along with a wide forehead and full cheeks. The aim here is to wear strongly detailed glasses to create contrast and make features appear sharper. You may want to opt for coloured, detailed or patterned glasses, as they’ll make your face look longer and thinner. The shape of the glasses will also create the same effect; the key is to choose a frame that’s wider, rather than taller.
Also consider the style of bridge, as it can make a big difference to your overall appearance. When choosing glasses for a round face, aim for a thin or clear bridge to make your eyes seem wider apart.
Glasses for an oval face
An oval shaped face is very balanced in terms of proportional features, except your chin is narrower than your forehead and you’re blessed with high cheekbones! You’ll know if you have an oval-shaped face because everything is very balanced. With this comes ease in choosing glasses. But don’t opt for over-sized glasses that are too big, as you’ll distract from this balance. Instead, pick frames only a tad bigger! Detail usually pairs well with high cheek bones.
Canstar Blue surveyed 2,551 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have used a national chain of optometry within the last 3 years, in this case, 1039 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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