Washing Machines

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Compare washing machines in New Zealand at Canstar Blue. Fisher & Paykel, Electrolux, Bosch, Haier, LG, Panasonic, Samsung and Simpson were compared on Overall Satisfaction; Design, Ease of Use, Performance and Reliability, Quietness While Operating and Value for money.

See our Ratings Methodology.

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Most Satisfied Customers | Fisher & Paykel

Fisher & Paykel rated number one for customer satisfaction.

Fisher & Paykel’s Washing Machines Put In a Spotless Performance

Fisher & Paykel wins Canstar Blue’s award for Most Satisfied Customers | Washing Machines

The laundry is an essential room in most Kiwi homes, and integral to that work space is a washing machine. Whether your choice is a top-loader, a front-loader or a washer-dryer combo – each machine is required to do the same job: clean clothes effectively and efficiently.

In most homes with children or teens, the washing machine is in constant use. This means that on top of functionality, a washing machine must also offer durability and value for money.

So as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 726 New Zealanders who had purchased a new washing machine in the past three years, across a range of categories, to measure and track their satisfaction.

To decide which brand of washing machine offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Design
  • Ease of Use
  • Performance and Reliability
  • Quietness While Operating
  • Value for money

 

Coming out on top is New Zealand’s own Fisher & Paykel, which achieved a spotless performance, earning 5 Star satisfaction ratings across the board. Also highly placed, Samsung took out three 5 Star ratings, for Performance, Quietness and Design. Electrolux and Bosch also deserve an honourable mention, for their solid performances across all categories.

What Customers Want

Not only do washing machines have to endure a heavy workload, their motors have to spin heavy, waterlogged loads. Therefore, it’s not surprising that the one big driver of customer satisfaction when it comes to washing machines is Performance and Reliability. At 40%, it rates nearly twice as highly in our survey than either Value for Money (23%) or Quietness (20%). Overall, the main drivers of satisfaction:

Drivers of satisfaction %
Performance and reliability 40%
Value for money 23%
Quietness while operating 20%
Ease of use 15%
Design 2%

Washing Machines

Each year when Canstar Blue runs our Washing Machine Satisfaction Ratings, we like to rummage around a little deeper into the linen basket of consumer sentiment. And this year our questions uncovered a little dirty laundry!

Only 42% of our respondents always separate their whites and colours, and even fewer (40%) regularly clean their machines. And one in five (21%) only ever uses the one same setting, regardless of the load of clothes they’re washing.

However, we did discover one good fact: that Kiwis are a canny lot, and always looking for a bargain, as 39% of respondents said they bought their machine in a sale.

Unfortunately, while Canstar Blue can’t help with your washing and ironing chores, we can smooth out your search for the best washing machines on the market. For as our research outlined above demonstrates, if you want the best washing machine, choose one made by Fisher & Paykel. For after cleaning up in our survey, the Kiwi-born company’s machines now enjoy a spotless satisfaction rating.

Frequently asked questions

Canstar Blue surveyed 2522 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had purchased and used a new washing machine in the past 3 years. In this case, 726 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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