Compare washing machines in New Zealand at Canstar Blue. Fisher & Paykel, Bosch, Haier, LG, Panasonic and Samsung were compared on Overall Satisfaction, Design, Ease of Use, Performance and Reliability, Quietness while Operating and Value for Money.
See our Ratings Methodology.
Fisher & Paykel and Bosch rated number one for customer satisfaction.
Wash day is no longer just one day a week. In most modern Kiwi homes, practically every day is wash day. Even young singles can fill a couple of loads of washing each week. But add kids, animals, and dirty sports kits, and laundry becomes an almost everyday chore.
As a result, when choosing the right washing machine for your home, not only do you have to consider size and functionality, you’ve got to look at running costs and durability, too. A washing machine needs to clean clothes thoroughly, deliver great value for money and reliable service through years of use.
But when you’re choosing a new washing machine for your home laundry, how do you know which brand offers the best value and performance?
This is where Canstar Blue can help. As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 605 New Zealanders who had bought a new washing machine in the past three years, and asked them to rate their purchases across a range of categories, to measure and track their levels of customer satisfaction.
To decide which washing machine offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top as joint winners of Canstar Blue’s award for Most Satisfied Customers | Washing Machines are Fisher & Paykel and Bosch. The two washing machine brands both earn a top 5-Star rating for Overall Satisfaction from their customers. Across the board, each earns three top 5-Star rankings and a further three excellent 4-Star ratings.
Samsung also scores highly, earning a 4-Star Overall Satisfaction rating and 5 Stars in the all-important category of Performance and Reliability, which was the most important concern for over a third of our survey respondents.
Washing machines have one job to do: clean clothes. Therefore it’s no surprise that over a third of Kiwi consumers (35%) cite Performance and Reliability as the main factor driving their satisfaction with their washing machines.
Design (19%) and Ease of Use (19%) are also important concerns. Although it’s interesting that Value for Money is less of a worry – cited by just 12%, less than even the machine’s noise levels (16%). Which suggests the majority of Kiwis are happy with value offered by their washing machine purchases.
Overall, the main drivers of satisfaction are:
Although it’s now owned by Chinese company Haier, which earns a 3-Star Overall Satisfaction rating in this year’s awards, and its products made overseas, Fisher & Paykel has New Zealand roots.
The company’s range covers 26 different front- and top-loaders, plus a combination washer-dryer.
Bosch is also a worldwide brand with a strong history and reputation for quality products. Here in NZ, it sells eight different front loaders. Its top-of-the line Serie | 8 machines are all made in Germany and boast the company’s 4D Wash System, which delivers highly efficient water and detergent penetration for spotless results.
So if your current machine is underperforming and you’re looking to banish the washday blues, why not clean up with a new model from Fisher & Paykel or Bosch, the joint winners of our award for Most Satisfied Customers | Washing Machines.
Separate colours and whites: 40%
Use wash settings to save water: 38%
Avoid hand-washing items by using delicate cycle: 28%
Always use the same washing settings, regardless of garments: 23%
Environmental issues guided choice of washing machine: 19%
Run washing machine off-peak to save money: 18%
Confused by all the different washing cycle options: 17%
Only ever use one washing cycle: 17%
Only ever use two washing cycles: 17%
Always buy the same brand of washing machine: 14%
Often disappointed with washing machine’s performance: 11%
Wish had spent more on a better washing machine: 11%
Own a washer/dryer combo: 9%
Top loader washer: 47%
Front loader washer: 43%
Washer & dryer combo: 10%
Canstar Blue surveyed 2501 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had bought a new washing machine in the past three years. In this case, 605 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
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