Rockgas: Rockin’ the Bottled Gas World

Depending on where you live in Aotearoa, you might not have access to mains gas. There’s no piped supply in the South Island at all, and even in the North Island it’s not on every street or in every home. But that doesn’t mean you have to miss out on having gas in your home.

Fortunately, a regular supply of bottled gas, or LPG, can deliver the same benefits of a piped supply. In the kitchen, gas is a highly versatile way of cooking food, and elsewhere in the home it’s a great, cost-effective way to heat rooms and hot water. But which gas supplier can you rely on to keep your home warm and your kitchen sizzling, while delivering great service and value for money?

As part of our mission to inform consumers of the best bottled gas suppliers in New Zealand, Canstar Blue canvassed the opinions of 391 New Zealanders who have bottled gas supplies delivered to their homes, across a range of categories, to measure and track their satisfaction.

To decide which bottled gas supplier offers the best level of customer satisfaction, each was rated across the following categories:

• Overall Satisfaction
• Bill and Cost Clarity
• Customer Service
• Focus on Environment and Sustainability
• Tools and Advice
• Value for Money

Coming out on top for the second consecutive year is Rockgas. Back-to-back wins is a terrific achievement, and it’s based on a great set of scores across all categories. In total, Rockgas has four top 5-Star scores, including for Value for Money, Customer Service and the all-important category Overall Satisfaction.

While OnGas, Elgas and Genesis Energy each earns a strong 4-Star award for Overall Satisfaction, Rockgas is the clear winner, standing well ahead of this year’s competition.

What Kiwis Want from their Bottled Gas

For any consumer, price point is always a factor. And for 31% of our respondents Value for Money is the greatest driver of satisfaction. Not too far behind, however, is Customer Service, which is a top concern for a quarter of those in this year’s survey. Despite there being a lot in the news about natural gas’s effect on climate change, the environment and sustainability remains a lesser concern for Kiwi bottled gas users, just 14% citing it as a major concern. Overall, the main drivers of satisfaction:

Rockgas: Delivering Satisfaction

As part of our research into bottled gas suppliers, Canstar Blue always drills deeper to understand the underlying consumer trends. And it’s clear that gas users, in general, still aren’t switched on to getting a better deal. In this year’s survey just 19% of people have searched on line for a better deal, and far fewer (7%) have actually swapped for a better supplier. This is despite over half of bottle gas users (59%) thinking they could get a better deal.

Whatever your power usage, be it gas, electricity, or both, you should never regard your choice of provider as a set-and-forget transaction. To get the best deal available, you should regularly revise market rates and suppliers.

And this is where Canstar Blue can help, by doing the comparison work for you. And this year, there’s no uncertainty to the best bottle gas supplier. Thanks to Rockgas’s back-to-back wins in our ratings, if you order your next supply of bottled gas from Rockgas, you can be assured of 5-Star satisfaction.