Bottled Gas Suppliers

Compare bottled gas suppliers in New Zealand at Canstar Blue. Contact Energy, Elgas, Genesis Energy, Rockgas and Trustpower were compared on Overall Satisfaction, Bill and Cost Clarity, Customer Service, Focus on Environment Sustainability, Tools and Advice and Value for Money.

See our Ratings Methodology.

Most Satisfied Customers | Contact Energy

Contact Energy rated number one for customer satisfaction

Contact Energy Logo NEW

Contact Energy: NZ’s Best Bottled Gas

Bottled gas isn’t just for the BBQ. Mains gas isn’t available to all consumers in New Zealand. In the South Island there’s no piped supply at all. And even in the North Island it’s not on every street or in every home. But that doesn’t mean you have to miss out on having gas in your home.

Fortunately, a regular supply of bottled gas, or LPG, can deliver the same benefits of a mains supply. In the kitchen, gas is a highly versatile way of cooking food, and elsewhere in the home it’s a great, cost-effective way to heat rooms and hot water.

But which gas supplier can you rely on to keep your home warm and your kitchen sizzling, while delivering great service and value for money?

As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 337 New Zealanders who have bottle gas delivered to their homes, and asked them to rate their supplier across a range of categories, to measure and track their levels of customer satisfaction.

To decide which bottled gas provider offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Bill and Cost Clarity
  • Customer Service
  • Focus on Environment Sustainability
  • Tools and Advice
  • Value for Money

Contact Energy Logo NEW

Coming out on top is Contact Energy, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Bottled Gas.

In this year’s award, Contact Energy is the only bottled gas provider to score our top 5-Star rating for Overall Satisfaction.

Contact Energy’s rating is built on a strong performance across all categories in our survey. It’s also the only provider to score multiple 5-Star ratings in this year’s research.

It scores further top marks for Customer Service; Bill Cost & Clarity; and Tools and Advice. And excellent 4-Star ratings for Value for Money and Environmental Focus.

Also scoring highly in this year’s award ratings is Rockgas, our award winner in 2021. This year it scores 4 Stars for Overall Satisfaction, as well as for Customer Service, Value for Money and Bill & Cost Clarity.

Trustpower also deserves special mention as the only other provider, aside from our winner, to earn a top 5-Star rating, for Value for Money.

What Kiwis Want From Their Bottled Gas Supplier

While over a third (37%) of respondents in this year’s survey cite cost as a reason for their choice of gas over other forms of energy in the home, price alone isn’t the most important factor when it comes to consumer satisfaction with bottled gas providers.

It’s Customer Service that comes out on top, for 36% of respondents, followed by Value for Money (26%) and Bill and Cost Clarity (21%).

Because bottled gas relies on manual delivery to the home, consumers need to be able to rely on their provider to deliver their gas regularly and on time. Therefore great Customer Service is essential.

Overall, the main drivers of satisfaction are:

Contact Energy: NZ’s Best Bottled Gas

Contact Energy Logo NEW

Contact Energy is one of NZ’s biggest power companies and has a 20-year history built on a largely renewable portfolio of electricity generation assets, including renewable hydro and geothermal power stations.

Up until 2018, Rockgas was owned by Contact Energy, which then sold the business. Now when you order bottled gas from Contact, Rockgas handles the delivery of your bottles, while Contact looks after billing and customer queries.

Given the high ratings earned by Contact for its service and billing clarity, it’s a sign that Contact’s focus on the consumer is appreciated by its customers.

Signing up to become a Contact Energy bottled gas customer is easy at its website. So what are you waiting for. If you want the best in bottled gas, why not sign up with Contact, the winner of Canstar Blue’s 2022 award for Most Satisfied Consumers | Bottled Gas.

MORE INFORMATION

Key statistics

Understand info on gas bill: 59%

Know how to turn off gas at mains: 54%

Understand benefits of gas as a fuel in home: 49%

Gas provider delivers good value for money: 41%

Use gas because it’s cheaper: 37%

Understand how to check safety of gas appliances: 35%

Gas supplier provides the tools to enable efficient gas usage: 23%

Have compared gas suppliers online: 22%

Worry about the environmental impact of using gas: 18%

Support the plan to phase out gas usage: 13%

Working towards a sustainable home energy supply: 12%

Average monthly bottled gas bill: $116

Canstar Blue surveyed 5004 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who have a bottled gas account. In this case, 337 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.

2021

Bottled Gas Star Ratings Grid 2021

2020

2019Bottled_Gas_2019

2018Bottled_Gas_2018

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