Compare bottled gas suppliers in New Zealand at Canstar Blue. Rock Gas, Contact Energy, Elgas, Genesis Energy and OnGas were compared on Overall Satisfaction, Bill and Cost Clarity, Customer Service, Focus on the Environment and Sustainability, Tools and Advice and Value for Money.
See our Ratings Methodology.
Rock Gas rated number one for customer satisfaction
Even if you live in the North Island – rather than the South Island, where there is no piped supply – you might not have access to mains gas at your address. But that doesn’t mean you have to miss out on having gas in your home.
Fortunately, a regular supply of bottled gas, or LPG, can deliver the same benefits of a piped supply. In the kitchen, gas is a highly versatile and economic way of cooking food, and elsewhere in your home it’s a great, cost-effective way to heat rooms and hot water.
So as part of our mission to inform consumers of the best bottled gas suppliers in New Zealand, Canstar Blue canvassed the opinions of 391 New Zealanders who have bottled gas supplies delivered to their homes, across a range of categories, to measure and track their satisfaction.
To decide which bottled gas supplier offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top and winning Canstar Blue’s award for Most Satisfied Customers | Bottled Gas is Rock Gas. In addition to winning 5 Stars for Overall Satisfaction, Rock Gas also takes out 5 Stars for Value for Money and Bill and Cost Clarity. Also achieving a very solid result, Contact Energy has 5 Stars for Customer Service and Focus on Environment and Sustainability, and an Overall Satisfaction rating of 4 Stars.
For any consumer, price point is always a factor. And for 32% of our respondents Value for Money is the greatest driver of satisfaction. However, Customer Service comes out on top for 37% of those in our survey. This is understandable. If you’re relying on bottled gas to power and heat your home, it’s essential to be able to rely on a provider to deliver on time and provide great service. Overall, the main drivers of satisfaction:
| Drivers of satisfaction | % |
|---|---|
| Customer Service | 37% |
| Value for Money | 32% |
| Bill and Cost Clarity | 22% |
| Focus on Environment and Sustainability | 7% |
| Tools and Advice | 2% |
As part of our research into gas buyers in New Zealand, both mains and bottled, Canstar Blue always drills deeper to understand the underlying consumer trends. And it’s clear that gas users, in general, aren’t switched on to getting a better deal. Only around a quarter have ever compared suppliers online.
Whatever your power usage, be it gas, electricity, or both, you should never regard your choice of provider as a set-and-forget transaction. To get the best deal available, you should regularly revise market rates and suppliers.
This is where Canstar Blue can help, by doing the comparison work for you. Thanks to the results of our Most Satisfied Customers | Bottled Gas award, if you order your next supply of bottled gas from Rock Gas, you can be assured of 5 Star satisfaction.
Canstar Blue surveyed 5110 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had active accounts delivering natural gas into their homes and paid the bills. In this case, 699 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
2019
2018
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