Bottled Gas Suppliers

Contact Energy: NZ’s Best Bottled Gas

Bottled gas isn’t just for the BBQ. Mains gas isn’t available to all consumers in New Zealand. In the South Island there’s no piped supply at all. And even in the North Island it’s not on every street or in every home. But that doesn’t mean you have to miss out on having gas in your home.

Fortunately, a regular supply of bottled gas, or LPG, can deliver the same benefits of a mains supply. In the kitchen, gas is a highly versatile way of cooking food, and elsewhere in the home it’s a great, cost-effective way to heat rooms and hot water.

But which gas supplier can you rely on to keep your home warm and your kitchen sizzling, while delivering great service and value for money?

As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 337 New Zealanders who have bottle gas delivered to their homes, and asked them to rate their supplier across a range of categories, to measure and track their levels of customer satisfaction.

To decide which bottled gas provider offers the best level of customer satisfaction, each was rated across the following categories:

• Overall Satisfaction
• Bill and Cost Clarity
• Customer Service
• Focus on Environment Sustainability
• Tools and Advice
• Value for Money

Coming out on top is Contact Energy, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Bottled Gas.

In this year’s award, Contact Energy is the only bottled gas provider to score our top 5-Star rating for Overall Satisfaction.

Contact Energy’s rating is built on a strong performance across all categories in our survey. It’s also the only provider to score multiple 5-Star ratings in this year’s research.

It scores further top marks for Customer Service; Bill Cost & Clarity; and Tools and Advice. And excellent 4-Star ratings for Value for Money and Environmental Focus.

Also scoring highly in this year’s award ratings is Rockgas, our award winner in 2021. This year it scores 4 Stars for Overall Satisfaction, as well as for Customer Service, Value for Money and Bill & Cost Clarity.

Trustpower also deserves special mention as the only other provider, aside from our winner, to earn a top 5-Star rating, for Value for Money.

What Kiwis Want From Their Bottled Gas Supplier

While over a third (37%) of respondents in this year’s survey cite cost as a reason for their choice of gas over other forms of energy in the home, price alone isn’t the most important factor when it comes to consumer satisfaction with bottled gas providers.

It’s Customer Service that comes out on top, for 36% of respondents, followed by Value for Money (26%) and Bill and Cost Clarity (21%).

Because bottled gas relies on manual delivery to the home, consumers need to be able to rely on their provider to deliver their gas regularly and on time. Therefore great Customer Service is essential.

Overall, the main drivers of satisfaction are:

Contact Energy: NZ’s Best Bottled Gas

Contact Energy is one of NZ’s biggest power companies and has a 20-year history built on a largely renewable portfolio of electricity generation assets, including renewable hydro and geothermal power stations.

Up until 2018, Rockgas was owned by Contact Energy, which then sold the business. Now when you order bottled gas from Contact, Rockgas handles the delivery of your bottles, while Contact looks after billing and customer queries.

Given the high ratings earned by Contact for its service and billing clarity, it’s a sign that Contact’s focus on the consumer is appreciated by its customers.

Signing up to become a Contact Energy bottled gas customer is easy at its website. So what are you waiting for. If you want the best in bottled gas, why not sign up with Contact, the winner of Canstar Blue’s 2022 award for Most Satisfied Consumers | Bottled Gas.