Business Courier Services

Compare courier services for small businesses in New Zealand at Canstar Blue. Post Haste, Aramex, DHL Express, New Zealand Couriers and NZ Post were compared on Overall Satisfaction, Booking Process, Delivery Timeliness Options, Pick Up and Drop Off Options, Problem Resolution, Reliability of Service, Tracking Services and Value for Money.

See Our Ratings Methodology

Most Satisfied Customers | Post Haste

Post Haste rated number one for customer satisfaction


If you are a small business in New Zealand you need to be able to rely on your courier service provider. While online shopping spends are down compared to those at the height of the nation’s lockdowns, the figures are still well up on pre-pandemic levels. And customer expectations are even higher.

Same-day delivery and express overnight services are becoming the norm. Customers and clients expect their purchases to arrive promptly. And making good on those delivery promises are the country’s courier services.

But given the courier options available, which are the standout performers, and which service earns the best ratings from its customers?

As part of our mission to inform the country’s small business owners of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 596 New Zealanders who had used a courier service for business purposes in the past year, and asked them to rate the service they received across a range of categories, to measure and track their levels of customer satisfaction.

To decide which courier service offers the best level of customer satisfaction, each was rated across the following categories:

  • Booking Process
  • Delivery Timeliness Options
  • Pick Up and Drop Off Options
  • Problem Resolution
  • Reliability of Service
  • Tracking Services
  • Value for Money

Coming out on top is Post Haste, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Small Business Courier Services.

Of the five courier services eligible for this year’s award, Post Haste is the only business to earn a 5-Star Overall Satisfaction rating from its customers. It achieves this feat thanks to a clean sweep of 5-Star ratings in every category measured.

The only other courier service to earn a 5-Star rating in any category is New Zealand Couriers. It earns 5 Stars for Delivery Timeliness Options and Booking Process. In all other categories measured it earns admirable 4-Star ratings.

Rounding out our list of top performers, Aramex and NZ Post achieve 4-Star Overall Satisfaction Ratings, while DHL Express earns 3 Stars.

What Kiwis Small Business Owners Want from their Courier Service

When choosing a courier service, it’s clear that small businesses opt for quality over cost. In our rating of the most important aspects driving consumer satisfaction with courier services, Value for Money rates fourth, at 15%. It places well behind the most important factor: Reliability of Service (24%). And below both Tracking Services (19%) and Problem Resolution (18%), both also important features of overall levels of service.

Ranked by our survey respondents, the main drivers of satisfaction are:

Drivers of satisfaction %
Reliability of Service 24%
Tracking Services 19%
Problem Resolution 18%
Value for Money 15%
Delivery Timeliness Options 13%
Booking Process 8%
Pick Up and Drop Off Options 4%

Post Haste: NZ’s Best Courier Service

Post Haste was founded back in 1977 as Armourguard Security, and rebranded in 2020 as Post Haste. It is part of the Freightways group of companies that also includes New Zealand Couriers, DX Mail, SUB60 and Pass the Parcel.

As an individual brand, Post Haste has 16 branches nationwide and 330 couriers, servicing 360 towns and cities. Its comprehensive network means it can deliver to all parts of the country within 24 hours.

Within NZ Post Haste offers:

  • Local delivery: providing across-town delivery, business to business
  • Regional delivery: overnight delivery outside of metropolitan areas
  • Nationwide overnight delivery: within and inter-island, usually by noon the next working day
  • Economy service: a two-day, countrywide service at an economy price
  • Residential deliveries: either overnight or two-day delivery

Post Haste also offers a range of specialised services, including:

  • Saturday delivery
  • Non-urban/Rural Delivery Zone
  • Managed reverse logistics / freight forwards
  • Dangerous goods delivery
  • Contract services
  • Electronic ticketing

As part of the Freightways group, Post Haste combines individual service with the technology and logistical support of one of the country’s largest delivery networks.

And from Canstar’s latest research ratings, it’s clear that Post Haste is delivering more than just packages and parcels. As the only courier service in our awards to earn a 5-Star Overall Satisfaction Rating, Post Haste is delivering its small business clients 100% satisfaction, too.

Frequently Asked Questions

Canstar Blue surveyed 3209 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had used a courier for business purposes in the past 12 months. In this case, 596 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.