Compare courier services for small businesses in New Zealand at Canstar Blue. New Zealand Couriers, DHL Express, NZ Post and Aramex were compared on Overall Satisfaction, Booking Process, Delivery Timeliness, Pick Up & Drop Off, Problem Resolution, Reliability, Tracking Services and Value for Money.
New Zealand Couriers rated No.1 for customer satisfaction
Our review compares courier services on customer satisfaction, so you can discover what other Kiwis think about our compared providers before you go ahead and decide to use one for your small business’ courier needs. Think of it like asking hundreds of your friends and colleagues which couriers they think are best.
Canstar Blue surveyed 313 Kiwis who had used a courier for business purposes in the past 12 months and asked for their feedback on their provider.
Respondents rate their satisfaction with their small business courier services from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning courier service is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
New Zealand CouriersThis is the first year that New Zealand Couriers has earned Canstar Blue’s Most Satisfied Customers Small Business Courier Services Award, and it does so with a great set of 5- and 4-Star ratings from its customers across all our award categories.
New Zealand Couriers is the only courier service to earn a top 5-Star rating for Overall Satisfaction. And it’s a score it achieves in a further four categories, including Value for Money, Reliability and Tracking Services.
New Zealand Couriers has a 50-year history in NZ and is part of the Freightways group. In addition to its award-winning domestic and international delivery services, it offers a wide range of other small business products, including ecommerce shipping, supply chain integration and custom-fit courier services.
International courier company DHL sits second on our ratings table with a great set of scores. It achieves a 4-Star rating for Overall Satisfaction, plus four top 5-Star ratings, for Delivery Timeliness, Pick Up & Drop Off, Problem Resolution and Value for Money. It achieves its lowest rating, 3 Stars, for Booking Process.
DHL is an international delivery and logistics company that is based in Germany. For its NZ business customers it offers tailored domestic and international courier services, great customer service and competitive pricing.
NZ Post achieves 4 Stars for Overall Satisfaction, and across all other categories it receives a superb mix of 4- and 5-Star ratings from its many happy customers.
State-owned NZ Post delivers domestically and overseas and offers services such as “photo on delivery”, which provides higher security and visibility for clients and customers. It also has a range of small business ecommerce tools and solutions.
Rounding out our awards table, Aramex earns predominantly 3-Star ratings. While 3 Stars is not a top rating, it’s by no means a measure of dissatisfaction. Rather it indicates Aramex’s customers are content with the levels of service and value they receive. However, Aramex does earn a low 2-Star rating for Problem Resolution.
Aramex is a global delivery company that offers international and domestic delivery services in NZ. Through its aramexConnect online portal it provides small businesses with the tech tools needed to help streamline their logistics requirements.
About the author of this pageThis report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.
Canstar Blue surveyed 719 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had used a courier for business purposes in the past 12 months. In this case, 313 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Small Business Courier Services ratings: