Compare courier services for small businesses in New Zealand at Canstar Blue. Aramex (including Fastway) and NZ Post were compared on Overall Satisfaction, Booking Process, Delivery Timeliness Options, Pick Up and Drop Off Options, Problem Resolution, Reliability of Service, Tracking Services and Value for Money.
Aramex (including Fastway) rated number one for customer satisfaction
Modern technology has dramatically changed the postal landscape over the past decade. While businesses are sending fewer letters (if at all), thanks to the rise of online retail, courier companies have never been busier.
Recently, the global pandemic has highlighted the importance of delivery services. As an increasing amount of business and retail has moved online, more and more Kiwis are relying on the services offered by the country’s fleet of delivery drivers.
So as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 376 NZ small business owners who had used a courier for business purposes in the past year, across a range of categories, to measure and track their satisfaction.
To decide which Courier Service provider offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is Aramex. Formerly known as Fastway, Aramex blitzed its NZ Post competition. Boasting a 5-Star rating for Overall Satisfaction, it earns top marks in all categories, bar one, Reliability of Service, for which it only dropped one point, to claim a strong 4-Star rating.
When you’re running a small business and need something delivered, you need to be able to rely on your courier service 100%. Otherwise, you could lose the trust, and repeat business, of your customers. Therefore, it’s not surprising that when asked about the biggest drivers of their satisfaction with their courier providers, the respondents in our survey highlighted Reliability of Service.
Overall, the main drivers of satisfaction:
Aramex was founded as Fastway Couriers in the Hawke’s Bay in 1983 and has grown to 18 regional depots and over 280 partners across the country.
In 2016, the company joined Aramex and in 2019 it took on its new name. However, despite going global, Aramex retains its local franchise model.
This allows it to deliver its friendly and knowledgeable local services, along with a new spectrum of international opportunities able to support customers in taking their products to the world.
For more about Aramex’s wide range of Canstar Blue award-winning services, check out its website, here.
Canstar Blue surveyed 5000 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who used a courier for business purposes in the last year. In this case, 376 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
2020
2019