Compare Accounting Software in New Zealand at Canstar Blue. Xero and MYOB were compared on Overall Satisfaction, Customer Service, Ease of Integration, Ease of Use, Functionality, Reporting and Value for Money.
See our Ratings Methodology.
For the fifth year in a row, Xero has been rated number one for customer satisfaction by its legions of very satisfied small business customers.
Our review compares accounting software on customer satisfaction, so you can discover what other Kiwis think about our compared accounting software brands before you go ahead and decide to use one to help manage your business accounts. Think of it like asking hundreds of your friends and colleagues which accounting software they think is best!
Canstar Blue surveyed 256 Kiwis who had paid for an accounting software licence used for business purposes in the past 12 months and asked for their feedback on their provider.
Respondents rate their satisfaction with their small business accounting software providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
Congratulations to Xero, the winner of Canstar Blue’s award for Most Satisfied Customers | Accounting Software for the fifth consecutive year.
It’s a great achievement for the home-grown tech company, which, yet again, scores a clean sweep of top 5-star ratings across all measures of customer satisfaction.
In fact, in the five years that Xero has topped our awards ratings, it has consistently only ever scored top 5-Star ratings – which is a true measure of the levels of satisfaction and value it delivers to its many thousands of small business customers.
Xero is a home-grown success story. It was founded in 2006, in Wellington, by Rod Drury and Hamish Edwards and was floated on the NZX a year later.
Xero allows small business owners to:
Capture bills and receipts via email, or scan files from your mobile.
Connect Xero to a bank for automatic bank feeds. Easily sync bank and financial information and work smarter with intuitive invoicing software. Automatically prepare GST returns, and securely file online to Inland Revenue.
Choose from over 1000 apps in the Xero App Store to streamline tasks. Build on a Xero plan with flexible features.
Xero offers four plans, and until September 30, 2023, is offering a 50% discount on the cost of each plan for five months (T&Cs apply). Xero also offers a 30-day free trial. NB: All pricings below ex GST.
Price: $31 per month
Price: $66 per month
Price: $84 per month
Price: $95 per month
A constant runner-up to Xero in our accounting software awards, MYOB always achieves a great set of performance ratings from its customers.
In our award’s five-year history, MYOB has never scored lower than an excellent 4-Star rating in any category. And this year is no different, as MYOB earns four stars across the board.
MYOB is an Australian multinational company that provides tax and accounting software to small and medium businesses.
It offers 30-day free trials on each of its plans. NB: All pricings below ex GST.
All plans offer the same standard and optional payroll features:
Cost: $1.50 a month for each employee (limit 2 on Lite plan).
Price: $30 per month
Price: $50 per month
Price: $80 per month
Price: $100 per month
Given the current economic climate, it’s interesting to note the changes in our accounting software users’ feedback since last year’s award survey.
Back in mid-2022, users cited Ease of Integration (29%) and Ease of Use (27%) as the two top factors driving their satisfaction with their software providers. Value for Money was only the top concern for 21% of respondents.
However, this year, Value for Money is the top concern, which is a reflection of the headwinds many small business owners have faced over the past 12 months.
Here’s the full rundown of what the consumers in our survey say are the main things they consider when rating their choice of accounting software providers:
This report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.
Canstar Blue surveyed 724 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had used business accounting software in the past year. In this case, 256 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Accounting Software ratings:
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