BBQ Reviews

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Compare barbecues in New Zealand at Canstar Blue. Weber, Gasmate, Jumbuck and Masport were compared on Overall Satisfaction, Cooking Performance, Design, Durability, Ease of Cleaning, Extra Features, Reliability, and Value for Money.

See our Ratings Methodology.

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Most Satisfied Customers | Barbecues

Weber rated number one for customer satisfaction

Weber BBQs the Best for Grill Seekers!

Daffodils might be Mother Nature’s sign that spring is around the corner. But one of the abiding signs in Kiwi suburbs that winter’s done its dash is the smoky aroma of BBQs wafting on the warm evening air.

It doesn’t matter what you grill: meat, fish, or vegies. The result is always the same: good times with family and friends, and delicious food … even if it’s a little raw in the middle, and/or burnt around the edges.

However, while BBQ food is made to share, a person’s choice of grill is a very personal affair. Some BBQ Kings refute gas, and only embrace exotic, gourmet woods in kettle burners. Others grill seekers swear by the ease and cleanliness of gas.

And once you’ve decided on your fuel of choice, you’ve still the myriad decisions to make about the size and style of your BBQ. Do you need a rotisserie, a side burner or sink? Four burners or eight?

Canstar: guiding your BBQ choice

If you’re facing these decisions this summer, and trying to decide on which brand of BBQ to buy, Canstar can help. As part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 477 New Zealanders who had bought a new BBQ in the past three years, across a range of categories, to measure and track their satisfaction.

To decide which BBQ brand offers the best level of customer satisfaction, each was rated across the following categories:

  • Cooking Performance
  • Design, Durability
  • Ease of Cleaning
  • Extra Features
  • Reliability
  • Value for Money

Coming out on top is Weber. The iconic US BBQ manufacturer was the only brand in our survey to earn an overall 5 Star rating for Overall Satisfaction. Across the other categories, it earned 5 Stars in another 5 categories.

Placed second in our ratings, homegrown brand Masport snagged three 5 Star ratings for Cooking Performance, Reliability and Extra Features, and 4 Stars in every other category.

What customers want

When it comes time to getting fired up over their BBQ, Kiwi consumers are after three things: Value for Money, Cooking Performance and Reliability. These were the three qualities most cited by those in our survey.

What is surprising to discover is that Durability, Ease of Cleaning and Extra Features all rank lower down than Design for those in our survey! Overall, the main drivers of satisfaction:

Drivers of satisfaction %
Value For Money 25%
Cooking Performance 22%
Reliability 22%
Design 12%
Durability 11%
Ease of Cleaning 4%
Extra Features 2%

BBQ – a Kiwi tradition

As the days get longer and warmer, we can all expect to spend more time in the open air. And BBQs are part of that great Kiwi outdoors tradition. Indeed, over half (56%) of those in our survey say that a sizzling sausage on a grill is a real piece of Kiwi culture.

The same percentage also agrees that a BBQ is an essential home appliance. So, if you’re in the market for a new barbie this summer, make sure you do your research and take Canstar’s expert research into consideration.

For when it comes to the best in BBQs, if you choose a Weber, you’ll have a licence to grill!

Frequently asked questions

Canstar Blue surveyed 2601 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had bought a new barbecue in the past three years. In this case, 477 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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