CityFitness Flexes its Muscles as NZ’s No.1 Gym

The first step to physical fitness is a mental step. You’ve got to summon the willpower and make the decision to get off the couch and start exercising. From there the hard work really begins, as you sweat, huff and puff your way to a new toned physique. However, while exercise can be painful, it’s often not as hard as finding the right gym for your needs.

At the best of times, gyms can be intimidating places, so the atmosphere and staff must be welcoming and inclusive. Plus, the equipment and facilities have to be up to scratch, too. Dirty showers and queues to use old equipment aren’t going to encourage you to achieve your physical best.

And given the cost of joining a gym, you don’t want to find yourself locked into a never-ending contract should your fitness goals change.

So as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 449 New Zealanders who regularly pay a membership/attendance fee to visit a commercial gym that’s part of a chain, across a range of categories, to measure and track their satisfaction.

To decide which gym offers the best level of customer satisfaction, each was rated across the following categories:

• Atmosphere
• Equipment and Facilities
• Flexibility and Perks
• Staff Availability
• Value for Money

Coming out on top is CityFitness. The only gym in this year’s rating to earn our 5 Star rating for Overall Satisfaction, CityFitness also scored our top rating for Value for Money and 4 Stars for Equipment and Facilities, Staff Availability and Flexibility and Perks.

Also rating highly, both earning 4 Stars for Overall Satisfaction, are Snap Fitness and Les Mills.

What Gym Bunnies Want

If you’re a regular gym member, looking and feeling good can come at a high price. Most memberships involve regular payments, which over the weeks and months can really add up. So, no wonder in our latest research, most gym regulars are concerned primarily about price.

But equipment and facilities are also big factors when it comes to their overall gym experience. Indeed, in our research, many people cite dirty showers and lack of equipment as real bugbears that spoil their gym sessions. Overall, the main drivers of satisfaction:

What Drives Gym Membership

According to Canstar Blue’s latest research, the average cost of gym membership is $56. But it seems that we’re getting value for money, as most people are visiting between three and five times every week:

What Puts Us Off Gyms

As we mention above, dirty showers and not enough equipment can ruin the whole gym experience. But drilling down deeper into the real pet hates of gym goers, we discovered that, as usual, it’s other people that are the real problem!

CityFitness works out the best!

However, never let a few grunty, sweaty gym users deter you from the pursuit of health and fitness.

So if you’re looking to flex your muscles in the best gym available, there is only one choice: CityFitness, the winner of Cantar Blue’s 2020 award for Most Satisfied Customers | Gyms.