Car Servicing

Compare car servicing centres in New Zealand at Canstar Blue. Oil Changers, AA Auto Service & Repair, Midas, Pit Stop and VTNS were compared on Overall Satisfaction, Cost of Parts, Customer Service, Effectiveness of Repairs, Time Taken and Value of Money.

See our Ratings Methodology.

Most Satisfied Customers | Oil Changers

Oil Changers rated number one for customer satisfaction

Oil Changes: NZ’s Best Car Service Centre

Kiwis love their cars. For a country of a little over 5 million, we have just under 4.5 million cars. Factor in those without licences, and we have well over a car per legal driver. These figures have been growing by the year, with an extra 1 million more cars on our roads than just 10 years ago.

And whether you’re crawling through rush-hour traffic, or cruising an open highway, you need to be sure of one thing: that your car is mechanically sound. So to ensure your car is running safely and smoothly, it’s a good idea to get it serviced regularly.

Not only will regular services protect you, your family and other road users from a catastrophic mechanical failure, it should also save you money in the long term. Indeed, in our latest research, 67% of people agree that regular servicing saves money on potential expensive repairs further down the line. As servicing also helps to maximise a vehicle’s lifespan, it can potentially increase your car’s resale value when it comes time to sell, too.

But while all of us can check the basics – oil and water, tyre tread and pressure – some things are best left to the experts, especially when you consider the technical complexities of modern cars.

But which experts and which servicing centres can you trust? This is where Canstar Blue can help. As part of our mission to inform consumers of the best NZ has to offer, each year we thoroughly research, compare and rate car servicing chains in New Zealand to discover which deliver on customer satisfaction.

This year, we canvassed the opinions of 750 New Zealanders who’d serviced their cars at a servicing chain in the past 24 months, across a range of categories, to measure and track their satisfaction.

To decide which car servicing brand offers the best level of customer satisfaction, each was rated across the following categories:

  • Cost of Parts
  • Customer Service
  • Effectiveness of Repairs
  • Time Taken
  • Value of Money

Coming out on top is Oil Changers. This year marks the third consecutive year that Oil Changers has won Canstar Blue’s award. It’s also the eighth time Oil Changers has won in the past decade.

It’s dominance underscored yet again by fantastic customer ratings. This year, Oil Changers is the only car servicing brand to earn a top 5-Star award for Overall Satisfaction, a score it achieves in every category measured.

AA Auto Service & Repair and Midas also both score highly in this year’s award. Each have commendable 4-Star ratings across the board.

Pit Stop and VTNZ round out our award placings this year, each with a 3-Star ratings for Overall Satisfaction.

What Kiwis Want From Their Car Servicing

When it comes to car servicing, customer service is also vitally important. The need for clear and trustworthy advice is underlined by the fact that nearly a third of those in our survey admit to being dubious about repairs they’ve been sold in the past.

In this year’s award survey, 27% of respondents cite Customer Service as the biggest driver of satisfaction with their car service provider. This compares to a quarter (25%) who emphasise Value for Money.

Overall, the main drivers of satisfaction are:

Oil Changers: The Good Oil

Founded in Christchurch in 2001, the Kiwi company has 14 locations across the country, and provides a variety of different services (in addition to the services outlined below) catering to different vehicle requirements. Note Oil Changers does not do repairs, only fluid servicing:

Service Package Details Price*
Oil and Filter Service Package Helping to prolong engine life, with fresh oil cooling, sealing, lubricating and cleaning the engine properly, helping quieten noisy engines, with regular filter changes keeping contaminants out. $94.95
Engine Flush Delivering better performance and fuel economy, reduced emissions and longer engine life. $39.95
Automatic Transmission Removes 99.9 per cent of the fluid in the transmission system, including the torque converter and transmission cooler, extends transmission life by providing resistance to oxidation, sludge formation and varnish, reduces risk of premature transmission failure, promotes smooth shifting, and reduces wear and scouring of clutch plates. $169.95
Manual Transmission Extends transmission life by providing resistance to oxidation and sludge formation, reduces risk of premature transmission failure, promotes smooth shifting and reduces wear. $49.95
Coolant Service Helps prolong engine life, prevents corrosion of cooling system, provides lubrication of water pump seals, and prevents freezing and overheating. $99.95

So if your car needs a check-up, why not book a service with the winner of Canstar Blue’s Most Satisfied Customers | Car Servicing Award 2021: Oil Changers, for great service and satisfaction guaranteed.

MORE INFORMATION

Key statistics

Believe regular car services save money in the long run: 67%

Try to find the cheapest service provider: 30%

In the past have doubted some of the work that been told car’s required: 29%

Think branded car servicing centres are more trustworthy than independent garages: 28%

Getting car serviced less regularly: 24%

Always get a second quote for major work on car: 23%

Tend to put off getting car serviced for as long as possible: 21%

 

Why Skip on Car Servicing %
Save money 64%
Too much of a hassle 30%
Conduct regular checks themselves 26%
Don’t have time 24%
Wait until a problem occurs 20%

 

Regularly check %
Oil 75%
Tyre pressure 72%
Water 68%
Tyre tread 56%
Wiper blades 51%

In the long term, you can save money by having your car regularly serviced. Regular servicing keeps your car running efficiently and potentially reduces the chance of an expensive breakdown.

You’ll need to assess what’s best for your car, weighing up the requirements of its make, model and year, along with how often you use it (kilometres travelled) and for what type of driving (such as city or country driving) in consultation with your service provider. But a good rule of thumb is servicing once a year or every 10,000km.

The manufacturer’s guide should be a point of reference. Drivers should also consider what they can do between servicing, in terms of basic maintenance, such as checking tyre pressure and engine oil levels, ensuring lights are operational, etc.

Of course, if you notice any issues in between services (such as warning lights coming on, or irregular noises) it’s important to seek out your service provider at the earliest available opportunity.

Choosing a service centre

Some factors to consider include:

  • Qualifications/experience – what sort of qualifications and experience do the mechanics hold? Do they have particular areas of expertise?
  • Word of mouth/reviews – does the service centre come via the recommendation of a friend or colleague. How did they score in Canstar’s ratings?
  • Scope of services – what different types of services are provided, and is servicing provided for your make and model of car? Do you require specialised servicing?
  • Appointment – is an appointment required, and can you book online? What are the waiting times generally like?
  • Pricing – how does the pricing compare to other service centres in the area?

 

Canstar Blue surveyed 2506 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had their car serviced in the past two years from a car servicing chaing. In this case, 750 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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