Business Telecommunication

Compare Business Telecommunications providers in New Zealand at Canstar Blue. 2degrees, Spark and Vodafone were compared on Overall Satisfaction, Bill Clarity, Clarity and Flexibility of Contract, Customer Service, Network Performance and Value for Money.

Most Satisfied Customers | 2degrees

2degrees rated number one for customer satisfaction

2degrees Keeping NZ Small Business Connected

If you run a small business, it’s vital to keep connected, to suppliers and customers. And phone and internet services are essential to stay online and in touch with the world.

Canstar Blue’s latest research highlights the importance of telecommunications for Kiwi small businesses. In our survey of small business owners for our inaugural Small Business Telecommunication Award:

  • 74% say technology is making running their business easier
  • 42% sell mainly online platform, compared to just 18% in traditional bricks-and-mortar stores

For small businesses, losing connectivity is much more serious than Spotify or Netflix dropping out. It’s a loss that can be counted in missed commerce, dollars and cents. From cloud accounting software, to banking, ordering stock, online sales and plain old email and phone calls, small businesses are 100% reliant on their telco services.

That’s why if you run a small business, you need a telecommunications provider that you can count upon to deliver great network performance and customer service at a competitive price.

So as part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 795 small business owners who rely on their business phone and internet connections, across a range of categories, to measure and track their satisfaction.

To decide which telco offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Bill Clarity
  • Clarity and Flexibility of Contract
  • Customer Service
  • Network Performance
  • Value for Money

Coming out on top and winning Canstar Blue’s first award for Most Satisfied Customers | Small Business Telecommunication is 2degrees.

2degrees has a strong pedigree in our Small Business awards. For the past two years it has won our Small Business Broadband award. And building on this success, it has repeated its strong performance in our new awards category.

Up against communications giants Vodafone and Spark, 2degrees is the only telco in this year’s customer satisfaction survey to earn our top 5-Star rating for Overall Satisfaction.

What Kiwi Small Business Owners Want from their Telco Providers

In our research, small business owners place great importance on customer service. Three-quarters value their customers’ experiences as the most important part of the way they do business.

And this carries over into what they value from their telco providers: customer service (23%) ranks nearly as highly as Value for Money (25%). Overall, the main drivers of satisfaction are:

 

What 2degrees Offers Small Business Owners

In addition to its great NZ-based customer service team, 2degrees prides itself on its small business mobile and internet products. They include:

For business mobile

  • Flexibility of no long-term contracts
  • Dedicated business customer service teams
  • Share data pool with up to 10 people on a team plan
  • Use data across multiple devices on a Business Choice plan
  • Wide range of data, device and pool plans

For business broadband

  • Range of business and rural broadband plans
  • Priority support
  • High levels of security
  • Work from home business grade fibre
  • Cloud PBX – host your entire phone system in the cloud

If you’re a small business owner, are you 100% happy with your teleco provider? And have you looked around and researched your options? You never know, there could be a better and cheaper deal out there. And it could be with a provider that has earned a top 5-Star satisfaction rating from both its customers and Canstar Blue: 2degrees.

Frequently Asked Questions

Canstar Blue surveyed 5000 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from small business owners with mobile phone account(s) and/or fixed broadband with the same provider. In this case, 795 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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