Compare Small Business Fuel Cards in New Zealand at Canstar Blue. Mobil and BP were compared on Overall Satisfaction, Account Management, Customer Service, Fees and Charges, Fuel Discounts and Number of Petrol Stations Available.
See our Ratings Methodology.
Mobil rated number one for customer satisfaction.
Small business is the driving force of NZ’s economy. And the driving force behind small business transport is petrol and diesel!
Whether you’re a sole trader with one set of wheels, or part of a small business with a number of vehicles, if you need to travel for your work, fuel is a major expense.
While there’s not a lot of choice when it comes to fuel options, there’s plenty of choice between different fuel card operators.
So as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 199 New Zealanders who had used a fuel card for business purposes in the past 12 months, across a range of categories, to measure and track their satisfaction.
To decide which fuel card provider offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is Mobil. The popular fuel card earns our top 5-Star Overall Satisfaction rating in this year’s award. It’s a result based on a strong performance of 5- and 4-Star ratings across all categories.
It’s interesting to note that while discounts are important for fuel card users, rating as the most important factor for 25% of those in our survey, just over a quarter (26%) say that great Customer Service was the major driver of their overall satisfaction:
A Mobilcard offers a lot more than just fuel discounts, it’s way to help manage your businesses fleet. Some of the card’s benefits include:
If your small business is guzzling through gasoline, a fuel card is a great choice. And if its customers are anything to go by, then Mobilcard, the winner of Canstar Blue’s Most Satisfied Customers Award | Small Business Fuel Cards may be the fuel card for you!
Canstar Blue surveyed 736 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had used a fuel card for business purposes in the past 12 months. In this case, 199 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
2020