Small Business Fuel Cards

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Compare Small Business Fuel Cards in New Zealand at Canstar Blue. AA Smartfuel, BP, Mobil and Z Card were compared on Overall Satisfaction, Account Management, Customer Service, Fees and Charges, Fuel Discounts and Number of Petrol Stations Available.

See our Ratings Methodology.

Most Satisfied Customers | AA Smartfuel

AA Smartfuel rated number one for customer satisfaction.

AA Smartfuel – Driving NZ Small Business

AA Smartfuel wins Canstar Blue’s award for Most Satisfied Customers | Small Business Fuel Cards

Small business is the driving force of NZ’s economy. And the driving force behind small business transport is petrol and diesel!

Whether you’re a sole trader with one set of wheels, or part of a small business with a number of vehicles, if you need to travel for your work, fuel is a major expense.

While there’s not a lot of choice when it comes to fuel options, there’s plenty of choice between different fuel card operators.

So as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 264 New Zealanders who had used a fuel card for business purposes in the past 12 months, across a range of categories, to measure and track their satisfaction.

To decide which fuel card provider offers the best level of customer satisfaction, each was rated across the following categories:

  • Account Management
  • Customer Service
  • Fees and Charges
  • Fuel Discounts
  • Number of Petrol Stations Available

Coming out on top is AA Smartfuel. The popular fuel card choice was the only card provider in our survey to earn a 5 Star Overall Satisfaction rating. While its nearest competitor, Z Card, won only two 5 Star awards (for Customer Service and Number of Stations), AA Smartfuel earned the top rating in all but one category.

What Customers Want

Unlike the results of many of our other Satisfaction Awards, cost is king when it comes to Fuel Cards. The two top drivers of satisfaction for those in our survey were: Fuel Discounts (28%) and Fees and Charges (24%). Overall, the main drivers of satisfaction:

Drivers of satisfaction %
Fuel Discounts 28%
Fees and Charges 24%
Customer Service 20%
Account Management 16%
Number Stations 11%

AA Smartfuel the Smart Choice

The New Zealand Automobile Association has been getting Kiwi motorists on the road for nearly 120 years. And through their Smartfuel card, they’re continuing that great tradition by helping cut the cost of fuel for small businesses.

Just swipe your card at over 1,200 participating retailers and watch your fuel discounts grow, with great savings at BP and GAS stations.

So, if you own a small business and want the best card to help drive not only your transport but your bottom line, choose the card that has earned Canstar Blue 5 Star seal of approval: AA Smartfuel the Smart Choice.

 

Frequently Asked Questions

Canstar Blue surveyed 817 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had used a fuel card for business purposes in the past 12 months. In this case, 264 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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