Compare storage units in New Zealand at Canstar Blue. National Mini Storage, Kennards, Kiwi Self Storage, National Storage and Storage King were compared on value for money, customer service, quality of storage, accessibility, safety & security, convenient location and overall satisfaction.
See our Ratings Methodology.
For New Zealanders in the market for storage units, it seems that price and customer service are the main drivers of overall satisfaction. Most people found their self-storage facility because it was close to where they live. But, when it came to signing on the dotted line, 26% of people said price was the main factor and 51% said it was down to convenience. This year’s Canstar Blue survey has seen National Mini Storage take the Most Satisfied Customers Award for 2019, rated 5-stars for customer service, quality of service, convenient location and overall satisfaction. National Mini Storage also received a notable 4-stars for value for money, accessibility and safety & security.
Basically, self-storage lets you hire a space or unit that you can store your stuff in. There’s not a lot to it! More interestingly, what can you store and what can’t you store?
Things you can generally put in storage include furniture, books, appliances, vehicles, clothes, sporting equipment and collectibles. Now for things you can’t keep in self-storage – paint and paint thinner, solvents, petrol, medical supplies, fresh food, animal food, animals, plants, weapons and of course illegal substances or items. Needless to say, if it’s living, you can’t put it in storage.
Storage units have been used for many weird and wonderful things and amazingly, some people forget they have them. Some of the more unusual contents of abandoned units have been:
So, assuming you’re not the owner of one of the above, what are other reasons people need a storage unit?
In Canstar Blue’s survey, 39% of respondents said their reason for using a self-storage unit was to store things while they were ‘between’ homes. This was followed by 34% of respondents who said they didn’t have enough space in their house, and 12% who were traveling overseas.
T’s and C’s. Make sure the storage unit facility’s rules and regulations suit your wants and needs. Different people have different wants. Is it dry? It’s best not to invest in a damp space to store your things, especially if your belongings are vulnerable to moisture. You wouldn’t want a collection of books sitting in a wet room. Make sure the storage unit you’re looking at is a suitable size for whatever you’re planning on putting in it, as well as having a trustworthy lock. Make sure your storage unit is lockable and is locked. As you can imagine, storage units are often full of goodies which attract burglars.
Surprisingly, not as long as you might expect. When asked how long people have used their self-storage unit, for the majority of people (55%) it was up to six months. Most people (74%) use storage units for less than a year. This is likely because the most popular use for self-storage seems to be founded from temporary situations – such as being between homes, renovating, travelling and relationships ending. While some people use storage units long term, this is often to store valuables, collectables, heirlooms, and things that don’t need to be used on a daily, or even yearly basis.
Specific details may vary with different storage providers, but here is an overview of what usually happens. When a storage unit is considered abandoned, the contents become property of the storage facility. It doesn’t matter if the contents are worth more than the entire facility itself, that’s how it works, so make sure you don’t forget about yours! Of course, there is a period of trying to contact the owner, but if they are unable to make contact, the facility will often conduct an auction for the contents in an attempt to cover the rent arrears. The auction’s time and place have to be publicised and the owner will receive a certified notification that this will be happening. So, rest assured, your unit will not be auctioned off without you knowing about it.
And, what did the people we spoke to rate about their storage unit experience?
This subject is somewhat subjective and different people may have different experiences. That said, this is a fairly good ‘rule of thumb’ guide to follow if you’re in the market.
Kiwi Self Storage registered 5-stars, National Mini Storage scored 4-stars and Kennards, National Storage and Storage King scored 3-stars.
Although the customer service for a storage facility isn’t going to be a daily need, it’s nice to know that it’s there when you need it.
National Mini Storage received 5-stars, National Storage and Kennards were rated 4-stars, while Kiwi Self Storage and Storage King were rated 3-stars.
The reason why you’ve stored your possessions is because you want to keep them safe. This means clean and dry too – so, it’s always worth checking out the storage units before you sign the contract. Be aware of water stains, or a damp smell in the air, as this could be a sign that the unit is not weather tight.
National Mini Storage and Kennards were awarded 5-stars in this category, National Storage and Storage King gained 4-stars and Kiwi Self Storage scored 3-stars.
Being able to gain easy access to your unit is pretty important. Having limited hours of opening may not fit well with your availability, so make sure that if you need access outside of regular hours, your storage facility provides that service.
Kennards was rated 5-stars, National Mini Storage, National Storage and Kiwi Self Storage scored 4-stars, with Storage King registering 3-stars.
Safety and security are important – if you’re paying for a storage service, you want it to be safe and secure. Kennards brought in the 5-stars for this category, with National Mini Storage and National Storage receiving 4-stars. Kiwi Self Storage and Storage King were rated 3-stars.
It’s no good paying a bargain price but having to drive hours to get to your unit, especially if you will be wanting regular access. Check out the locations on the websites before you’re tempted to sign up, to make sure it’s going to work for you.
National Mini Storage was again the only operator awarded 5-stars in this category, with Kennards rated 4-stars and the remaining operators earning 3-stars.
Canstar Blue surveyed 5279 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have used a self-storage service in the last two years. In this case, 641 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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