Self-storage

Compare self-storage in New Zealand at Canstar Blue. Kiwi Self Storage, Kennards, National Mini Storage, National Storage and Storage King were compared on Overall Satisfaction, Accessibility, Convenience of Location, Customer Service, Quality of Storage, Safety and Security and Value for Money.

See our Ratings Methodology.

Most Satisfied Customers | Kiwi Self Storage

Kiwi Self Storage rated number one for customer satisfaction

 

Set Great Store on Kiwi Self Storage

How much stuff do you own? It’s amazing what we accumulate as we go through life. So amazing, in fact, there’s an entire genre of TV shows about over-stuffed homes and decluttering.

Often, we don’t discover how many possessions we have hidden away until we have a massive spring clean or sell up and move. Because the last thing prospective buyers want to see at an open home is disorder and mess. In fact, in our latest research, 38% of respondents say they only use self-storage when moving home.

But no matter how many shelves, cupboards or storage areas there are in your home, unless you live a life of Zen minimalist, it’s often easy to run out of storage space. Indoors there are kitchen gadgets, clothes, and the trappings of everyday life. And outside perhaps there’s a boat or classic car taking up too much space on the driveway.

Fortunately, if you find yourself with too much stuff, and facing the imminent need to clear space at home, there are always self-storage companies who can help lighten your load. But which to choose? While cost is an important factor, you need to know that your possessions are safe and in good hands. And, of course, the storage facility has to be readily accessible.

To help guide your decision, Canstar Blue has researched the best self-storage providers in the country. As part of our mission to inform Kiwi consumers, we canvassed the opinions of 680 New Zealanders who had used a self-storage service in the past two years, across a range of categories, to measure and track their satisfaction.

To decide which self-storage offers the best level of customer satisfaction, each was rated across the following categories:

  • Accessibility
  • Convenience of Location
  • Customer Service
  • Quality of Storage
  • Safety and Security
  • Value for Money

Coming out on top is Kiwi Self Storage, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Self-Storage. Kiwi Self Storage is the only company in this year’s awards to earn a top 5-Star rating for Overall Satisfaction from its customers. Across every category it scores top 5- and 4-Star ratings, cementing its win as the nation’s best.

Earning 4 Stars for Overall Satisfaction, Kennards, National Storage and Storage King also rate highly in this year’s rankings. Each has top marks in different categories, including Convenience of Location (Kennards); Quality of Storage (National Storage and Storage King) and Accessibility (National Storage)

What Kiwis Want From their Self-Storage

Despite the word self in self-storage, the results of our award survey show that Customer Service is the biggest factor when it comes to consumer satisfaction. Nearly a quarter of those in our survey cite Customer Service as the biggest driver of satisfaction with their storage company.

At 22%, Customer Service places above both Value for Money and Safety & Security, each at 20%. Overall, the main drivers of satisfaction are:

Kiwi Self Storage: NZ’s No.1 Choice

While not a nationwide company, Kiwi Self Storage has a nationwide reputation. Established for over 20 years, the company has three sites in Auckland and two in Wellington.

Offering storage solutions for home, business and boats and vehicles, Kiwi Self Storage has a wide range of clean, modern, and carbon zero certified storage units.

For home use, unit sizes start at 1m² x 2m², big enough for the contents of a studio apartment or spare room.

Their largest size, 6m² x 3m², is big enough to accommodate a large truckload of furniture, and is suited to the contents of a four-bedroom home.

And if you have security concerns, there’s no need to worry at Kiwi Self Storage. Security is a priority at every facility. Each is protected by electric fencing, coded gates, CCTV, and units are individually alarmed. In addition, all facilities have a resident manager, there 24/7 to quickly respond to any unforeseen situations.

So if you’re looking for secure storage for your prized possessions, or just somewhere to pack away your clutter, and want customer service and satisfaction guaranteed, then look no further than the winner of Canstar Blue’s 2021 award for Most Satisfied Customers | Self-Storage: Kiwi Self Storage.

More information

Key statistics

Used self-storage longer than originally planned: 46%

Only use self-storage when moving house: 38%

Value a close, accessible storage over price: 35%

Stored items even though knew would never need them again: 31%

Didn’t bother insuring goods in storage: 23%

Ended up paying for more space than required: 17%

Use storage for car only: 9%

Use storage for boat only: 8%

Reason for self-storage

Between homes: 42%

Not enough space in house: 35%

Moved to a different area for work: 15%

Home being renovated: 14%

Rented out home: 11%

Travelling overseas: 10%

Relationship ended: 10%

Found self-storage

Through research on the internet: 85%

Due to proximity to residence: 80%

Through word-of-mouth: 49%

Reason for choice of self-storage

Convenience: 49%

Price: 26%

Features (e.g. 24/7 access): 20%

Time in self-storage

<1 month: 12%

1-6 months: 38%

6-12 months: 21%

>12 months: 25%

Took our insurance

Yes: 47%

No: 30%

Unsure: 23%

Reasons for not getting insurance

Never thought about it: 35%

Didn’t think would need it: 33%

Too expensive: 21%

Use boxes

If it can fit in a box, put it in a box. You don’t want to leave small items placed about, uncovered. Boxes provide great protection, and by using similar sized ones, it can help make stacking a breeze. Be careful to place the heaviest ones at the bottom, with lighter and more delicate ones on top. And be sure not to over, or under, fill them. This can lead to the boxes collapsing or bursting open.

If a box isn’t full, use some packing material to make it so.

Books or documents

Place these in archival boxes or book cartons, and ensure documents are placed flat and neat. Keep in mind that books can be heavy, so don’t overfill your boxes. If you are concerned about the books’ covers, placing cloth or paper between each book can help to protect them.

Clothing and fabrics

Don’t hang up clothes in storage, as over a long period of time this can cause stretching and damage. Fold items neatly in acid-free boxes to avoid any discolouration.

Furniture

It’s important to cover delicate furniture and upholstery. This should be done with sheets or moving blankets. If stacking items on top of each other, make sure a sheet, cloth or moving blanket is placed between them.

Plastic wrap and coverings make for good protection, but can cause mould and mildew during long-term storage.

Fragile items

Use tissue, packing or newspaper, and use a lot of it. Glassware, crockery, ceramics, porcelain and anything like it should all be individually wrapped before being placed into a box or carton. Use more packing paper and tissue to fill in any gaps and reduce movement between items. Make sure to fill in any leftover spaces so the box is sturdy, and don’t place heavier items on top.

Artwork and mirrors shoulder be wrapped, too. Preferably then place in a picture carton.

Electronics

Make sure everything is clean and dry before storing. If possible, place back into original boxes.

Whiteware

These must be thoroughly cleaned and dried before storing. Leave any doors on ovens, refrigerators, etc, slightly open to prevent mould. A deodoriser can help prevent odours.

General tips

Label your boxes so you know what’s inside, and be sure to include a big, bold fragile warning if necessary. If there are certain items you’ll need access to, store them in more accessible places.

Make sure you don’t store anything perishable (such as food items) or living! While no-one is expected to store a pet, don’t forget plants need water and light and won’t do well in a storage unit.

Also, ensure you don’t store anything harmful, toxic or combustible, such as certain cleaners, solvents, petrol or paint. If you are storing lawnmowers or barbeques, make sure they are empty of petrol or gas, respectively. Also, make sure they are clean. You don’t want to bring any bugs, germs, or dirt into your storage unit.

Canstar Blue surveyed 5028 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had used self-storage in the past two years. In this case, 680 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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