Compare lawn mowers in New Zealand at Canstar Blue. Masport, Bosch, Lawnmaster, Morrison and Ryobi were compared on Overall Satisfaction, Ease of Use, Maintenance/Servicing, Quality of Grass Cut, Reliability and Performance and Value for Money.
See our Ratings Methodology.
Masport rated number one for customer satisfaction
The results of Canstar Blue’s research for its 2021 Lawn Mower Award are in, and the results are clear. New Zealand is a nation divided: those that love their lawns and lawn mowers, and those who see them as just another chore.
Overall, more than half of Kiwis (55%) take pride in their lawns, and 51% actively enjoy getting outside and mowing their grass. And a third take it one step further: 31% admit to admiring other people’s lawns, and 34% take extra steps, such as watering and fertilising their expanses of lawns to ensure that they’re in bowling-green condition.
However, it takes more than just green fingers to achieve a lush lawn, you need the best in lawn mowers, too. And this is where Canstar Blue can help. As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 498 New Zealanders who had bought a new lawn mower over the past three years, across a range of categories, to measure and track their satisfaction.
To decide which lawn mower offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is Masport, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Lawn Mowers. In this year’s award ratings, it’s the only lawn mower brand to earn our top 5-Star Overall Satisfaction rating. It’s an achievement based on a near perfect sweep of top ratings across all categories. Masport scores 5 Star in each, except Value for Money, for which it earns a still impressive 4 Stars.
Also performing strongly is home-grown company Morrisons, which earns an equal mix of 4- and 5-Star ratings, including top scores for Quality of Grass Cut, Ease of Use and Value for Money. As part of Masport Industries, it’s clear that Morrisons shares many of our winning brand’s strengths when it comes to quality lawn mowers.
As part of our awards research, we also drill down to discover what makes consumers happy with their choice of mowers. And, this year, the top drivers of satisfaction are Reliability and Performance, and Quality of Grass Cut, each cited by just over a quarter of those in our survey.
Overall, the main drivers of satisfaction are:
If you’re one of the 55% of Kiwis who love and take pride in their lawns, and enjoy the smell of freshly mown grass, you need a mower that’s up for the job and built to last. Masport mowers are built on over 100 years of manufacturing experience, and are designed and engineered in New Zealand to deal with the toughest Kiwi conditions and the thickest lawns.
So if you’re in the market for a new mower, cut straight to the best, a Masport – the winner of Canstar Blue’s Most Satisfied Customers | Lawn Mowers Award 2021.
Take pride in lawn: 55%
Enjoy mowing the lawn: 51%
Regularly maintain/service mower: 45%
Take other measures to maintain lawn (e.g. watering, fertilising, weeding): 34%
Admire other people’s lawns: 31%
Would consider buying a robotic lawn mower: 17%
Always buy the same mower brand: 15%
Use mower to mow other people’s lawns: 13%
Wish had spent more on better mower: 12%
Often disappointed with mower’s performance: 11%
Mower’s power lasts long enough to mow entire lawn: 11%
Lawn mowing causes arguments in household: 9%
Have received a complaint from council about the state of lawn: 4%
Powered walk-behind: 72%
Manual push: 14%
Ride on: 8%
Robotic: 4%
Petrol: 57%
Electric: 20%
Battery (cordless): 22%
2020
Canstar Blue surveyed 2522 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had bought a new lawn mower in the past three years. In this case, 498 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.