Lawn Mowers

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Compare lawn movers in New Zealand at Canstar Blue. Ryobi, Lawnmaster and Masport were compared on Overall Satisfaction; Ease of Use; Maintenance/Servicing; Quality of Grass Cut; Reliability and Performance, and Value for Money.

See our Ratings Methodology.

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Most Satisfied Customers | Ryobi

Ryobi rated number one for customer satisfaction

The Grass is Greener (And Shorter!) With a Ryobi Lawn Mower

Ryobi wins Canstar Blue’s award for Most Satisfied Customers | Lawn Mowers.

For many, mowing lawns is something they’d rather pay a guy called Jim to do. For others, it’s a mindful exercise that gets them outside in fresh air and nature. If you subscribe to the latter, then you’ll appreciate the need for a decent lawn mower.

If you’ve a sizeable amount of grass to mow, you need one with the grunt to get the work done – most likely a petrol-driven, self-powering machine. If you’re a city dweller with a pocket-handkerchief sized lawn and just a couple of metres of berm to trim, a light and portable electric mower is enough to do the job. But given the many different lawn mowers on the market, which brand to choose?

As part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 379 New Zealanders who had bought a new mower during the past three years, across a range of categories, to measure and track their satisfaction.

To decide which lawn mower brand offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Ease of Use
  • Maintenance/Servicing
  • Quality of Grass Cut
  • Reliability and Performance
  • Value for Money

Coming out on top is Ryboi. Of the brands of mower we rated, the Japanese tool manufacturer was the clear winner. Coming close to a clean sweep, it scored 5 Star ratings across all categories, except for Maintenance/Servicing, for which it earned 4 Stars. While Lawnmaster and Masport both scored extremely well, too – each with a mix of 4 and 5 Star ratings – Lawnmaster secured two more top marks than its competitor.

What Customers Want

When it comes to what drives their satisfaction levels, our respondents were clear that a lawn mower’s Reliability and Performance is the most important factor (45%), well ahead of Quality of Grass Cut (16%). Obviously, there were no sporting ground keepers in our survey! Overall, the main drivers of satisfaction:

Drivers of satisfaction %
Reliability and Performance 45%
Value for Money 24%
Quality of Grass Cut 16%
Maintenance/Servicing 14%
Ease of Use 1%

Laying Down the Lawn!

As we mention above, if you’ve a big area to mow, a self-driven, petrol lawn mower is a must. In our survey, two-thirds of respondents said they own a petrol machine, and 76% said they have one that powers itself, which means that it doesn’t need to be pushed.

Mowing lawns also appears to be a chore that divides the nation. Half of our respondents said they both enjoy mowing their lawns and take pride in their work, while a third admitted to lawn envy – coveting their neighbours’ grass!

One of the more interesting snippets of information to come out of our survey was that Kiwis show very little mower brand loyalty, just 7% said they stick to the same brand. So, if you’re thinking of purchasing a new mower and you’re not already a Ryobi owner, why not switch to our Most Satisfied Customers | Lawn Mower award winner? For with a Ryobi lawn mower, the grass is definitely greener!

Frequently Asked Questions

Canstar Blue surveyed 2522 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had bought a new lawn mower over the past three years. In this case, 379 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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