Compare Bundled Utilities in New Zealand at Canstar Blue. Genesis, Contact, Mercury, Nova, Slingshot and Trust Power were compared on Overall Satisfaction, Bill & Cost Clarity, Customer Service, Focus on Environmental Sustainability, Tools and Advice and Value for Money.
See our Ratings Methodology.
Power and broadband internet – they are the lifeblood of the modern home. In the past, it was just power that we couldn’t live without. But, more recently, broadband internet has joined gas and electricity as an essential utility.
Because a broadband internet service requires power to work, it’s a natural fit that many energy providers offer a range of bundled deals. By combining electricity and/or gas with broadband, you can often earn substantial discounts while streamlining your bill payment process.
But given how complicated it is trying to figure out which individual power and internet deals offer the best value – let alone when they’re bundled together with added incentives – where does the average Kiwi consumer start when comparing different plans and providers?
This is where Canstar Blue can help. As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 847 New Zealanders who have bundled utilities, across a range of categories, to measure and track their satisfaction.
To decide which bundled utility provider offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is Genesis, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Bundled Utilities.
In this year’s award, Genesis is the only provider to score a top 5-Star ranking for Overall Satisfaction. Across the board, it earns a mix of top 5- and 4-Star ratings, plus one 3-Star rating for Value for Money.
Also performing strongly in this year’s award are: Nova, Contact and Mercury. Each earns a 4-Star rating for Overall Satisfaction.
Of the three, Nova stands out for extra praise, as it matches Genesis’ performance, claiming three 5-Star ratings.
Over the past decade the cost of electricity in NZ has risen by around 11%. Although the increase in cost has been offset somewhat by household appliances and new LED lighting becoming more energy efficient – average household electricity consumption has actually decreased by 3.5% over the same period – the power costs associated with running a family home are still a major concern for consumers.
This is reflected in Canstar Blue’s latest awards research. Over a quarter of those in our survey (26%) cite Value for Money as the most important factor driving their satisfaction with their utilities providers.
A similar number (24%) cite Customer Service as the most important factor, which isn’t surprising given the importance of power and internet in the modern home and the need to get problems sorted quickly and efficiently. Overall, the main drivers of satisfaction are:
Genesis has been part of NZ’s power landscape since 1999, when it was founded as part of the deregulation of the state-owned electricity market.
Majority owned by the government (51%), Genesis is one of our biggest electricity generators, as well as a major player in the retail market.
With Genesis Dual fuel you can bundle your electricity with either LPG or natural gas on the Energy Basic or Energy Plus plans.
And thanks to Genesis’ Energy IQ app, you’ll always be in full control of your energy usage. The app allows you to easily forecast, monitor and compare your energy use.
So if you’re looking for great savings, efficient customer service and the best in bundled utilities, why not sign up with Genesis?
As the winner of Canstar Blue’s Most Satisfied Customers | Bundled Utilities Award, not only does Genesis deliver the best in bundled deals, it also delivers customer satisfaction guaranteed.
Take measures to lower their bills: 58%
Like their bundled utilities plans: 52%
Keep track of their utility usage through apps and online: 41%
Have taken extra steps to make home warmer: 39%
Worry about the size of utilities bills: 38%
Have additional insulation in home: 33%
Place value on rewards from utility providers: 30%
|Bundled utilities types||%|
|Electricity & broadband||39%|
|Electricity & gas||31%|
|Electricity, gas & broadband||16%|
|Gas & broadband||2%|
It’s easy to keep track of bills: 55%
I think it saves me money: 42%
Canstar Blue surveyed 2506 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who have a bundled utilities account. In this case, 847 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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