Electronics Retailers

Compare Electronic Retailers in New Zealand at Canstar Blue. 100% Appliances, JB Hi-Fi, Harvey Norman, Noel Leeming, PB Tech, The Warehouse were compared on Overall Satisfaction, Customer Service, Layout of Store, Price, Range of Products, Value for Money.

See our Ratings Methodology.

Canstar Blue Most Satisfied Customers Electronics Retailers 2021

Most Satisfied Customers | 100% Appliances

100% Appliances rated number one for customer satisfaction

 

 

100% Appliances Delivers
100% Customer Satisfaction

Whatever new gadget or electrical appliance you crave, there is no shortage of products to choose from. From expensive, luxury brands, to cheap and cheerful budget items, Kiwi consumers are spoilt for choice.

However, with choice comes indecision. Even if you’re shopping to a fixed budget, it’s often difficult to make a decision on which product offers true value for money.

This is where a trusted electronic retailer can help. In Canstar’s latest research, over a third of consumers say they respect and follow the advice of electronics store staff, and cite customer service as the stand-out feature that drives their shopping satisfaction.

 

 

If you’re looking for the best electronics store to visit, let Canstar be your guide. As part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 1284 New Zealanders who had bought a product from an electronics retailer in the last 12 months, across a range of categories, to measure and track their satisfaction.

To decide which electronics retailer offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Customer Service
  • Layout of Store
  • Price
  • Range of Products
  • Value for Money

Coming out on top is 100% Appliances. The nationwide group of 50 stores is the standout performer in this year’s ratings. Overall, it’s the only electronics retailer in our survey to earn our top 5 Star rating for Overall Satisfaction. And it’s an achievement it replicated across the board, earning a near clean sweep of 5 Star Ratings.

Worthy runners-up PB Tech, JB Hi-Fi and Harvey Norman all rated highly, too, with 4 Star ratings for Overall Satisfaction.

What Kiwi Consumers Want

As we mention above, Customer Service is the all-important factor in a great shopping experience. For those in our survey, it is even more important than Value for Money.

And when it comes to price, it seems that a cheap product isn’t always a great product. Price is only cited by 17% of our shoppers and, overall, over half (53%) say they’d rather pay more for a quality item. Overall, the main drivers of satisfaction:

Drivers of satisfaction %
Customer Service 26%
Value for Money 22%
Range of Products 18%
Price 17%
Layout of Store 17%

100% Appliances: A Total Retail Experience

100% Appliances’ stores are all 100% owned by people who live and work in each local community. And all stores pride themselves on offering expert advice and great service.

At Canstar Blue, we pride ourselves on offering expert advice, too. And the results are clear: when it comes to the best electronics retailer, there is only one choice. We’re sure you’ll be 100% satisfied with the winner of this year’s award for Electronics Retailers: 100% Appliances.

MORE INFORMATION

Key statistics

I research my purchases thoroughly online before visiting a bricks and mortar store: 60%

I would rather pay more for a quality item than the cheapest model: 53%

I always wait for sales before buying electronic goods: 50%

I respect and follow the advice of the sales staff of electronic retailers: 35%

I am loyal to the same tech brands: 28%

I prefer to purchase using a Buy Now Pay Later option: 17%

I often leave a retailer having bought a different model due to their in-store advice: 14%

I’m prepared to pay top dollar for the latest technology: 11%

Canstar Blue surveyed 2552 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had purchased a product from an electronics retailer in the last 12 months. In this case, 1284 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

2020

2015

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2011

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