Omega is NZ’s Alpha Hire Car Provider

Even though most NZ households have the use of at least one family car, and ride-hailing companies such as Uber and Ola are pretty ubiquitous in our main cities, many Kiwis still hire a car each year.

If you’re going away on holiday, or travelling for business, a hire car at your destination offers a level of convenience and affordability unmatched by any taxi service.

However, from the initial search on-line for a car hire company, through to picking up your car and, ultimately, dropping it back off, hiring the right vehicle can be a complicated and time-consuming process.

And then you’ve the car itself! On-line descriptions and the conditions of cars can sometimes be misleading: your late-model sedan looks, feels and smells like it’s been driven by a chain-smoking Tokyo taxi driver for the past decade!

So as part of our mission to help guide NZ consumers choose the best car hire company, Canstar Blue canvassed the opinions of 792 people who had hired a rental car in the past year, across a range of categories to measure and track their satisfaction.

To decide which car hire company offers the best level of customer satisfaction, each was rated across the following categories:

• Overall Satisfaction
• Availability of Vehicle
• Booking Process
• Customer Service
• Transparency of Cost and Fees
• Value for Money

Coming out on top is Omega. The 100% Kiwi-owned company motors straight to the top of this year’s satisfaction awards thanks to a clean sweep of top ratings. It’s the only car hire company to score a 5-Star rating for Overall Satisfaction, which it achieves with perfect fives in all other categories.

While five other companies earn 4-Star ratings for overall satisfaction, only one other car hire company manages to achieve more than one five-star rating: Apex.

What Kiwis Want from their Hire Cars

When it comes to hiring a car, those in our survey are clear about what they consider important: nearly half (47%) cite ease of online booking.

And they’re equally as forthright about what drives their car hire satisfaction: Value for Money (25%) followed by Transparency of Cost (22%).

As anybody who has hired a car knows, there’s always that niggling feeling that you’re going to get stung for some hidden cost. So to have all fees laid out upfront prevents any unwelcome surprises at drop-off.

Overall, the main drivers of satisfaction:

Omega: Driving Hire Car Satisfaction

Omega has over 25 years’ experience in the car hire business, and has built its success on providing great customer service and outstanding value. The Kiwi company prides itself on its reputation for honesty and reliability and, as a result, enjoys a high level of repeat custom from Kiwis and our global visitors.

Omega is one of the largest and most trusted independent rental car companies in New Zealand. And this year, thanks to its outstanding performance in our ratings, is thoroughly deserving of Canstar Blue’s award for Most Satisfied Customers | Hire Cars.