Travel Agents


Compare travel agents in New Zealand at Canstar Blue. helloworld Travel, AA Traveller, Flight Centre, House of Travel, STA Travel were compared on communication and advice, value for money, friendliness of agent, level of knowledge and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | helloworld Travel

helloworld Travel rated number one for customer satisfaction.

A dream holiday is always worthy of a countdown. But, when there is intense planning involved, the excitement can easily turn into stress. This is where travel agents can help! Travel agents are not only convenient but know all the tricks of the trade when it comes to bumping the price down significantly. Their bountiful knowledge on the market can also pinpoint the most suitable trip for you. And, if the planning gets bumpy along the way, travel agents can bring you back to the straight and narrow by guiding you in the right direction.

Travel agencies are known for their access to exclusive deals. However, great service is also very important when it comes to planning travel and, like with anything, service can sometimes disappoint. After choosing a travel agent, you don’t want to end up with regrets, thinking… “If only I’d researched more.” Like that time my mother and I excitedly woke at the crack of dawn for our flight to Bali, accompanied by our family friend. We reach the check-in desk, only to find out our friend’s passport was due to expire in less than six months and she wasn’t allowed to board the flight. Despite having booked through a travel agent, the friend had to fork out hundreds more dollars for a fast passport renewal and was a few days late to the trip. No one wants to be in that position.

Well, fear no more, we give you all the research in one page so that you can feel more secure knowing how other people rate travel agents. Canstar Blue surveyed nearly 1000 Kiwis to hear their views on New Zealand travel agents. We asked those who had used a travel agency to book a trip within the last two years, to rate that agency on communication and advice, value for money, friendliness of agent, level of knowledge and overall satisfaction.

Travel agent – helloworld Travel – set the bar high and took the ratings to new heights, gaining 5-stars for every factor. House of Travel followed up with 5-stars for communication and advice, and for value for money, earning 4-stars for the remaining factors. Flight Centre was the only other travel agent to be awarded with a 5-star, which was for value for money, and they were also recognised as 4-stars for the additional factors. AA Traveller gained 4-stars for overall satisfaction and communication and advice, and 3-stars for the three remaining factors. Whereas, STA Travel received 4-stars for communication and advice, value for money and level of knowledge and 3-stars for overall satisfaction and friendliness of agent.

Best countries to visit in 2019

In Canstar Blue’s survey, 46% of New Zealanders said they use a travel agent to get different ideas and travel inspiration, while another 46% said they use one to get a better price. So, the results show Kiwis are after a dreamy holiday at a dreamy price! But with the endless amount of travel destination options, you may be lost for ideas on where to start. Well, results show that Europe is voted as Kiwis preferred travel destination while Asia is runner-up as the second preferred travel spot. Canstar Blue has searched further for the top countries to visit in 2019, based on what travellers are currently after. We’ve included locations within the two top preferred continents and more!

Lonely Planet compiled the best countries to visit in 2019, according to popular movements in the travel industry. Therefore, below we have Lonely Planet’s findings and we’ve elaborated on each so you can decide which ones are more appealing to you. Here at Canstar Blue, we believe the best recommendations are from travellers – just like you – fit for you.

  1. Sri Lanka – a South-Asia island country filled with culturally exhilarating cities and food, Buddhist influence and wildlife activities, including the renowned Asian-safari.
  2. Germany – known for its German Christmas markets, beer festivals, war history, European architecture and castles. Our top pick is the Neuschwanstein Castle, a magical aesthetic straight out of a fairy tale.
  3. Zimbabwe – a South African country sprawled with open landscapes and wildlife, an animal lover’s dream. Bungee-jumping and white-water rafting can also add an adrenaline-fuelled side to the trip.
  4. Panama – officially classed as a central American country, but as the linking country to South America, it brings an eclectic mix of skyscrapers, rainforests, Colonial buildings throughout the districts. Tourists gravitate towards the tropical islands, hiking and history sites.
  5. Kyrgyzstan – a central Asian country not often heard of in New Zealand. But, as a hidden gem, the rugged nation was once a trade link between China and the Mediterranean and offers beautiful mountain terrain, canyons, icy blue lakes and skiing for tourists.
  6. Jordan – an Arab country, and the setting of Indiana Jones, offers bountiful ancient monuments, desert, and Middle-Eastern culture. The dead sea is a renowned feature of the country, along with Petra where buildings are carved into the cliffs.
  7. Indonesia – a nation mostly known for the popular island – Bali. However, the remaining country is worth visiting due its array of volcanic islands, beaches, jungles and Indonesian culture, such as the puppetry in Yogyakarta and the bustling city of Jakarta.
  8. Belarus – another country often over-looked. Based in Eastern Europe, Belarus is Stalin-influenced, meaning war-intrigued tourists will love exploring this nation. Sporting a range of Cathedrals, the European architecture is stunning.
  9. São Tomé and Príncipe Belize – an island country located in Africa, is for the tropic-lovers. Coral formations and spectacular island beaches, along with rainforests, gives you a relaxing holiday with the option of exploring and hiking.

As the travel obsessed team, we are, we recommend having an idea of where you want to book your next getaway. From there, travel agents ease the stress of planning and, in this instance, helloworld Travel is a customer favourite!

Frequently Asked Questions

Canstar Blue surveyed 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have used a travel agent/agency to book a trip within the last 2 years. In this case, 917 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.