Travel Agents

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Compare travel agents in New Zealand at Canstar Blue. AA Traveller, Flight Centre, Helloworld Travel, House of Travel and STA Travel were compared on level of knowledge, communication and advice, price of trip, friendliness of agent and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | House of Travel

House of Travel rated number one for customer satisfaction.

House of Travel has flown in to win Canstar Blue’s Most Satisfied Customers Award – Travel Agents 2020

A holiday is always something to look forward to. But organising flights, travel and accommodation and ensuring they all align to a rigid timetable can be stressful – especially if you’re planning a trip to a foreign land. That’s where travel agents can help!

Thanks to their bountiful knowledge of destinations and transport options, you’ll be sure to book the most suitable trip. Plus, they know all the tricks of the trade when it comes to securing the best deal on price. And, should you encounter a hitch during your hols, you can take comfort knowing there’s somebody there to help.

It’s this emphasis on support and advice that sets a great travel agent ahead of the field. So, to help Kiwis choose which travel agents offer the best all-round customer service, Canstar Blue surveyed 933 Kiwis to hear their views on New Zealand travel agents.

We asked those who had used a travel agency to book a trip within the last two years, to rate that agency on communication and advice, friendliness of agent, level of knowledge, price of trip and overall satisfaction.

Travel agent House of Travel set the bar high, and took the ratings to new heights, gaining 5 stars in every category. Helloworld Travel followed with 5 stars for price of trip and friendliness of agent, earning 4 stars for the remaining factors. Flight Centre was recognised with 4 stars across the board, while STA Travel and AA Traveller both earned consistent 3 stars.

Happy holidays

In Canstar Blue’s survey, 48% of respondents said they use a travel agent to get different ideas and travel inspiration, while 52% said they use one to secure a better price. So, the results show Kiwis are after a great holiday at a better price! But where to visit?

For our survey’s respondents, Europe was the No.1 favourite holiday destination, securing 28% of votes, followed by: Asia (18%), Australia (16%), USA/Canada (12%) and the Pacific Islands (11%).

The results – placing cultural Europe ahead of the beaches and crystal-clear waters of the Pacific – are reflected by what our respondents said they wanted from their vacation time. While 27% said taking a holiday was about relaxing (just beating visiting family, at 25%), a whopping 40% of respondents said the main reason for travel was to take in the sights.

But whatever your destination, and whatever the purpose of your next holiday, if you’re planning a getaway, either here at home in NZ, or overseas, if you choose to book with House of Travel, you can be assured of Canstar Blue’s 5-star seal of approval!

Frequently Asked Questions

Canstar Blue surveyed 2,551 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who used a travel agent/agency to book a trip within the last 2 years, in this case, 933 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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