Electricity Providers

Advertisement

Compare Electricity Providers in New Zealand at Canstar Blue. Electric Kiwi, Flick Electric Co, Contact Energy, Energy Club NZ, Energy Online, Genesis Energy, GLOBUG, Mercury Energy, Meridian Energy, Nova Energy, Powershop, Pulse Energy, Slingshot and Trustpower were compared on Overall Satisfaction, Bill & Cost Clarity, Customer Service, Ease of Sign-up, Focus on Environmental Sustainability, Online Tools and Advice, and Value for Money.

See our Ratings Methodology.

cns-msc-electricity-2020-small

Most Satisfied Customers | Electric Kiwi & Flick Electric Co

Electric Kiwi & Flick Electric Co rated number one for customer satisfaction.

Electric Kiwi and Flick Electric Co Have the Power to Satisfy

Electric Kiwi and Flick Electric Co are joint winners of Canstar Blue’s award for Most Satisfied Customers | Electricity Providers

Regardless of your energy needs, only you have the power to secure a better deal on your electricity bill. In New Zealand, the five main energy companies are also the main generating companies. However, consumers still have a lot of choice when it comes to their power provider.

Over the past two decades, a lot of smaller players have emerged. Harnessing the power of new smart electricity meters and the internet, they’ve driven competition in the market and helped keep a lid on prices. In the process, they’ve shifted control of power bills into the hands of consumers.

There are now 39 different electricity providers in the market, from the big players and their own smaller brands, to independents. As part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 3986 New Zealanders who have electricity accounts across a range of categories, to measure and track their satisfaction.

To decide which electricity provider offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Bill & Cost Clarity
  • Customer Service
  • Ease of Sign-up
  • Focus on Environmental Sustainability
  • Online Tools and Advice
  • Value for Money

As joint winners, Electric Kiwi and Flick Electric Co come out on top, taking home Canstar Blue’s award for Most Satisfied Customers | Electricity Providers. The award is a great achievement for the two independent power company start-ups. Each earned five 5 Star ratings, including for Overall Satisfaction, and two 4 Star ratings. Also performing well in Canstar Blue’s latest survey is Powershop, which took out three 5 Star ratings.

What Customers Want

Electricity is electricity. It doesn’t matter which provider you use, the power you receive does the same job in every room in your home. However, as Canstar Blue’s research highlights, there are major points of difference between power companies. For those respondents in our survey, Value for Money (34%) is the main driver of satisfaction, followed by Customer Service (26%) and Bill and Cost Clarity (18%). The biggest surprise is how few consumers rate the eco-footprint of their electricity provider as a major concern, just a paltry 5%! Overall, the main drivers of satisfaction:

Drivers of satisfaction %
Value for Money 34%
Customer Service 26%
Bill and Cost Clarity 18%
Ease of Sign-up 9%
Online Tools and Advice 8%
Focus on Environmental Sustainability 5%

Changing Your Energy Habits

Throughout Canstar Blue’s research, the message was the same: people are worried about their home energy usage. Nearly 40% of those in our survey say they’re worried about their power bills, and an even greater percentage are trying to reduce them.

Half of respondents say they use blankets and extra clothes to keep warm inside during winter, rather than turn the heating up. An even greater proportion (75%) are actively trying to reduce their power usage by using energy saving light bulbs and appliances.

However, far fewer people are pursuing the easiest way to reduce their power bills: seeking out a better deal on their provider. While just over a third of people canvassed by Canstar Blue have compared electricity providers over the past year, just 13% have made a switch and saved money!

Thanks to new electricity providers such as Electric Kiwi and Flick Electric Co, there are now plenty of players in the NZ market. This benefits consumers through increased competition for customers and, ultimately, lower prices and better service.

If you’re considering a switch, let Canstar Blue’s latest electricity ratings guide your choice. For whether you choose Flick Electric Co or Electric Kiwi, you can rest assured that both come with Canstar Blue’s 5 Star rating of approval.

Frequently asked questions

Canstar Blue surveyed 5110 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from electricity account holders. In this case, 3986 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

2019Electricity_Providers_2019

2018Electricity_Providers_2018

2017Electricity_Providers_2017

2016Electricity_Providers_2017

2015Electricity_Providers_2015

Latest energy articles

Blue Switching to a smaller electricity provider

Switching Electricity Companies: Big vs Small Providers

The big electricity retailers may dominate in terms of customer numbers. But, in recent years, many smaller retailers have emerged, bringing greater diversity and choice to the market. And, if you want to make savings …

– Read more

How Electricity Apps Can Help Cut Your Power Bill

Keeping regular tabs on your electricity usage is the first step to smaller bills. Knowing when and why you’re burning through electricity gives you the insight to cut your bills. And, thanks to smartphones and …

– Read more
Home Electricity Usage

How to Breakdown & Reduce Your Home’s Electricity Usage

If you want to reduce your home’s electricity usage, the first step is to work out where you use the most power. Once you know where you’re being wasteful, it’s an easy step to implement …

– Read more
Electricity Perks

Power Up with Electricity Providers’ Perks

Many electricity retailers provide extra perks on top of their standard contract offerings. Goodies range from bundle deals through to loyalty programs, free electricity slots, joining credit and even free TVs! So, if you’re looking …

– Read more

Money Mistakes to Avoid if You’re Moving House

Whether you’re upsizing or downsizing, moving house is about the planning if you want it to be stress free. If you wait until the last minute to organise your move, you’ll probably overwhelm yourself. This …

– Read more
Advertisement