Compare flooring retailers in New Zealand at Canstar Blue. Carpet Court, Carpet Mill, Bunnings, Harrisons Carpet, Flooring Xtra and Mitre 10 were compared on Overall Satisfaction, Customer Service, Durability of Flooring, Ease of Installation of Flooring, Range of Products and Styles Available, and Value for Money.
See our Ratings Methodology.
Carpet Court rated number one for customer satisfaction
Flooring has to be the hardest working surface in a home. Day in, day out, it gets trampled underneath people’s feet. It contends with dirt, grime, pets and spills. And yet is still expected to hold up and keep its looks for years on end.
Indeed, as one of the largest blank canvases in your home, flooring is one of the most important design features when choosing your home’s décor. Your choice of material and its colour and texture all have a huge impact on your lifestyle and comfort.
And as it’s one of the costliest elements of interior design, you need to choose wisely and get it right the first time, too.
But while Canstar can’t help you narrow down the right choice of flooring for your home, our Customer Satisfaction flooring awards can help you choose the best flooring company.
As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 649 New Zealanders who had bought and installed new flooring in their home over the past three years, across a range of categories, to measure and track their satisfaction.
To decide which flooring retailer offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is Carpet Court, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Flooring. In this year’s survey, Carpet Court is the only retailer to earn our 5-Star rating for Overall Satisfaction. It’s a result based on an outstanding clean sweep of 5-Star results across all our measured categories. Overall, Carpet Court earns more 5-Star ratings than all the other retailers in our awards survey combined.
Also marked highly by their customers in our ratings are last year’s award winner Flooring Xtra, and Harrisons Carpet, which won our award in 2020. They each score a mix of 4- and 5-Star ratings, and an overall 4-Star Satisfaction Rating.
As we mention above, flooring has to be durable and last for years. And when it comes to Customer Satisfaction, durability is the most important factor for nearly a third of the consumers in our survey (29%).
The second biggest factor is Customer Service, which pips Value for Money (20%). This is understandable given the big decisions that have to be made when choosing the right flooring for your home, and the upheaval that comes when it is installed. At every step, you need to know that your flooring retailer is providing the right advice and support to make the process as smooth as possible.
Overall, the main drivers of satisfaction:
Carpet Court was founded in the 1960s and has grown into a nationwide network of 61 stores. The flooring retailer offers a full range of flooring options:
Carpet Court is renowned for its great service, something that’s reflected in its clean sweep of 5-Star ratings in our awards. And its free in-home measure, quote and consultation service ensures that your flooring project runs smoothly from concept through to installation.
So if you’re looking for the best in flooring to complete your home, it’s time to talk to Carpet Court, the winner of Canstar Blue’s 2022 award for Most Satisfied Consumers | Flooring.
Prefer carpet in bedrooms for warmth: 69%
Always remove shoes when entering someone’s home: 54%
Think flooring is the most important feature of a room: 34%
Prefer eco-friendly flooring: 22%
Prefer hard flooring to carpet: 22%
Prefer cheaper flooring alternatives to expensive ones: 17%
Installed new flooring because at home more during pandemic: 13%
Have underfloor heating: 12%
Durability: 28%
Price: 25%
Practicality: 17%
Colour: 14%
Texture: 7%
Availability: 6%
Carpet: 54%
Wood: 20%
Laminate: 9%
Vinyl: 8%
Tiles: 6%
Despite the common perception that wooden flooring is cold, certain types can actually help conduct heat throughout your home. If you’re a lover of wooden features and warm, cosy spaces, you need not rule out wooden floors.
Here are some ways to keep rooms warm with wooden flooring:
No! Laminate or vinyl flooring doesn’t retain heat, as it’s so thin. But it’s commonly partnered with an insulating underlay, to stop heat escaping downwards. Similar to wooden floors, however, laminate and vinyl both conduct heat. Laminate and vinyl are also cheaper and easier to maintain than wooden flooring, and are tougher and more water-resistant.
Yes! Carpet can help with insulation, but it isn’t a replacement for proper underfloor insulation. When partnered with thick underlay, carpet is a great insulator between a floor’s cold foundation, and it can also stop under-door draughts.
Canstar Blue surveyed 5080 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had purchased and installed new flooring from a flooring retailer in the past three years. In this case, 649 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
2021
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