Best-Rated Real Estate Agents | Renters & Landlords

Compare Real Estate Agents for Renters & Landlords in New Zealand at Canstar Blue. Harcourts, Ray White and Barfoot & Thompson were compared on Overall Satisfaction, Communication & Advice, Contract Handling, Problem Resolution and Financial Paperwork.

See our Ratings Methodology.

Most Satisfied Customers | Harcourts

Kiwis rate Harcourts the No.1 real estate agent for property management, dealing with the needs of renters and landlords.

How we rate real estate agents for  renters and landlords

Our review compares real estate agents on customer satisfaction, so you can discover what other Kiwis think about our compared real estate agents before you choose one to handle your property transaction. Think of it like asking hundreds of your closest friends which real estate companies they think deliver the best value and service to renters and landlords.

Canstar Blue surveyed 469 Kiwis who had used the services of a real estate agent to rent a home, either as a landlord or tenant, in the past three years for their feedback on the real estate agent that handled the lease process.

  • The outcomes reported in these ratings are measured via accredited research panels managed by Qualtrics.

Respondents rate their satisfaction with their real estate agents from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:

  • Overall Satisfaction: measures consumer satisfaction with a real estate agent as an individual score NOT a combined total of all criteria.
  • Communication and Advice: the real estate agent offers informed advice and provides clear communication at every step of the leasing process.
  • Contract Handling: the process of drawing up and explaining the finer details of the rental contract are handled professionally by the real estate agent.
  • Problem Resolution: any problems with the property or tenants that occur during the lease period are dealt with promptly by the agent and resolved to the agreement of all parties.
  • Financial Paperwork: the agent handles all the financial paperwork related to the ongoing lease contract accurately and professionally.

The winning real estate brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.

  • Overall Satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
  • When we cannot determine a clear winner from the criteria for the Overall Satisfaction rating, we will then look at the other criteria measured in the rating.
    • The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and thus win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.

Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.

  • Harcourts
  • Ray White
  • Barfoot & Thompson

Find more information on our Most Satisfied Customer methodology.

Best Real Estate Agents for Renters & Landlords in New Zealand

  1. Harcourts
  2. Ray White
  3. Barfoot & Thompson


Ratings Results

This is the first year that Canstar Blue has presented an award specifically for landlords and renters. And we have one clear winner: Harcourts. The real estate agent earns a perfect set of 5-Star ratings from the landlords and renters in our survey who have used its property management services. It’s a remarkable achievement given that the other two real estate agents in our award ratings only manage one 5-Star rating between them.

Editor’s Notes

You’d be hard pressed to find a team more experienced than Harcourts, who have been selling Kiwi homes since 1888. As New Zealand’s largest real estate group, it offers a full suite of real estate services, from helping you to buy and sell, to managing investment properties and more. For more details, check out the Harcourts website.

Ray White

Ray White

Ratings Results

Placing second on our table, Ray White scores predominantly 4-Star ratings, including for Overall Satisfaction. The real estate agents earns its top rating, 5 Stars, for its handling of the financial paperwork surround lease agreements.

Editor’s Notes

Ray White is a fourth-generation, family owned and led business. Founded in Australia in 1902, it is now an international company, boasting over 930 franchised offices across Australia, New Zealand, Indonesia and Hong Kong. Here in NZ it has offices across the country. Click here to check out the Ray White website.


Barfoot & Thompson

Ratings Results

Barfoot & Thompson rounds out this year’s award table, and achieves a solid set of consistent 3-Star ratings across almost every category from its rental clients. While not a top score, a 3-Star rating is by no means a measure of dissatisfaction – rather it indicates a general level of happiness with the levels of service offered by Barfoot Thompson.

Editor’s Notes

Barfoot & Thompson is New Zealand’s largest privately owned real estate agency, and claims a 100-year history in New Zealand. It has more than 95 branches throughout Auckland and Northland, over 1800 sales staff and 17,000 residential rental properties under management. For more details, check out the Barfoot & Thompson website.

Other agents offering property management services

Not all real estate agents in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more NZ real estate agents to consider.

  • Bayleys
  • Eves
  • First National
  • LJ Hooker

  • Lodge
  • Professionals
  • Property Brokers
  • Quinovic


Editor’s Notes

Bayleys is New Zealand’s largest full-service real estate company. Drawing on 50 years of experience, it offers expert advice across all property sectors, including residential, commercial, rural and property services.


Editor’s Notes

Eves was founded in the Bay of Plenty in 1969, and now has 14 dedicated offices throughout the north, the Waikato and the Bay of Plenty. It remains wholly New Zealand owned and operated.

First National

Editor’s Notes

Established here in 1985, First National has independently owned and operated franchises throughout the country, from Kaitaia in the north to Riverton in the south.

lg hooker logo

LJ Hooker

Editor’s Notes

LJ Hooker is one of Australia’s largest real estate companies. Here in NZ, it has offices nationwide, all staffed by experts in their local markets.


Lodge Real Estate has been established in Hamilton for over 50 years, and prides itself on its local knowledge. There are eight Lodge offices based in and around the city.


Editor’s Notes

Founded in Australia, the Professionals brand was established in New Zealand over 40 years ago. It now has a network of independently owned real estate businesses across the country, staffed by property experts with local knowledge.

Property Brokers

Editor’s Notes

Property Brokers is a Kiwi-owned family business that was founded in 1986. From just five original staff members, it now has over 85 branches across the country, employing more than 850 people. Property Brokers has a provincial focus, and prioritises building the kind of strong relationships that are integral to doing business in small-town New Zealand. Property Brokers is the current winner of Canstar Blue’s best-rated Real Estate Award.


Editor’s Notes

Quinovic Property Management is a home-grown property management company that has over 30 owner-operated franchise offices across the country and manages over 125,000 tenancies.

Choosing the Best Real Estate Agent | Renters & Landlords

The property rental process can be a stressful one for both renters and landlords. Renters want to find a well-maintained and comfortable home, while landlords want to ensure they have the best tenants. This is why many landlords use the services of property managers, to ensure the best experience for both sides of the landlord-tenant contract.

So it’s not surprising to discover that when we asked those in our awards survey about the biggest drivers of their satisfaction with their property managers, Problem Resolution came out on top. From leaky taps to non-payment of rent, property managers are there to ensure all queries and complaints are dealt with promptly.

Overall, here is what the renters and landlords in our awards survey highlight as the key drivers of satisfaction with their property mangers:

  • Problem Resolution: 39%
  • Contract Handling: 28%
  • Communication & Advice: 22%
  • Financial Paperwork: 10%

About the editor of this page

This report was written by Canstar’s Editor, Bruce Pitchers. Bruce has three decades’ experience as a journalist and has worked for major media companies in the UK and Australasia, including ACP, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. Prior to Canstar, he worked as a freelancer, including for The Australian Financial Review, the NZ Financial Markets Authority, and for real estate companies on both sides of the Tasman.

Frequently Asked Questions

Key statistics

Most important factors for landlords when choosing a property manager:

Reputation/personal recommendation: 39%

Local knowledge: 36%

Price: 20%

Canstar Blue surveyed 5108 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had used the services of a real estate agent to rent a home, either as a landlord or tenant. In this case, 503 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.

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