2degrees two-for-two for mobile phone carrier awards

2degrees have been awarded our most satisfied customers award for their mobile phone carrier network for the second year running, according to our recent survey results.

Telecom, Vodafone and TelstraClear were also rated in these results, with 2degrees receiving five stars across all rated criteria. 2degrees wasn’t the only five star performer though, with Telecom also receiving a five star rating for the reliability of its service.

However, the telco’s supremacy wasn’t the only discovery made by our research.

We found that one in five New Zealanders regularly used a hands-free kit or loudspeaker to reduce the amount of time they spent holding their phone up to their ear.

Results also showed females were particularly wary of the potentially negative health effects associated with mobile phones, with 19% going out of their way to avoid carrying their mobile phone in a pocket next to their body due to possible health risks. Interestingly, only nine percent of males shared the same health concerns.

Canstar Blue commissions Your Source to regularly survey 2,500 New Zealand consumers across a range of categories to measure and track customer satisfaction. The outcomes reported are the results from mobile phone carrier customers who have an active mobile phone plan in their name, where they pay the bills – in this case, 1461 people.

Brands must receive at least 30 responses to be included. Results are comparative and it should be noted that brands that received three stars have still achieved a satisfaction measure of at least six out of 10.

Overall customer satisfaction

2degrees led the pack in overall customer satisfaction, receiving a five star rating. They were followed by Telecom and Vodafone with four stars, and TelstraClear with three.

Value for money

2degrees customers were also the most satisfied when it came to value for money with their mobile phone carrier, earning the provider a five star nod. TelstraClear, Telecom and Vodafone all received three stars for value for money.

Service (i.e. pre-sale, point of sale and post-sale)

Top honors were again handed to 2degrees when it came to five star-rated service. Telecom and Vodafone followed close behind with four stars, and TelstraClear rounded out the pack with three.

Reliability of service (i.e. consistent signal and adequate coverage)

2degrees and Telecom customers were the most satisfied with the reliability of their mobile phone carrier’s service, with both telcos receiving five stars. Vodafone and TelstraClear both received four stars for their service’s reliability.

Accessibility of the plan provider (i.e. sales, service, via shop, online, telephone)

2degrees received a five star rating for their accessibility to customers, while Telecom and Vodafone both received four stars and TelstraClear, three.

Plan availability from the provider (i.e. is there a plan suitable for your needs)

Five stars were once again awarded to 2degrees, this time for the availability of their mobile phone plans to customers. Telecom was awarded four stars for plan availability, and Vodafone and TelstraClear three.

Billing (i.e. information provided on the bill, ease of understanding, accuracy)

2degrees customers rounded out their five star streak with another top rating for billing. Telecom and Vodafone received four stars for their billing services, and TelstraClear received three.