Business Broadband Providers

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Compare broadband, for small businesses, in New Zealand at Canstar Blue. Slingshot, 2degrees, Spark and Vodafone were compared on value for money, customer service, contract clarity, network performance, bill clarity and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Slingshot and 2degrees

Slingshot and 2degrees rated number one for customer satisfaction

The internet is a part of everyday life, for those running businesses. From contacting clients and sourcing products, to promoting products and services on the revolutionary business tool, that is Instagram – the internet is there for you every step of the way. If the internet goes down, businesses aren’t able to function to full capacity, or at all. We, here at Canstar Blue, know just how important it is that you find a broadband provider you trust, you can rely on, and you’re satisfied with.

Canstar Blue surveyed 843 Kiwis and 438 reported back to us, rating their broadband provider on different factors including value for money, customer service and overall satisfaction.

It’s a tie – both Slingshot and 2degrees take out the win for this year’s star ratings. Slingshot was rated a five-star provider for value for money, contract clarity, network performance and bill clarity. And, 2degrees was rated 5-stars for value for money, customer service, network performance, and bill clarity. But it was the fact that Slingshot and 2degrees were rated 5-stars for overall satisfaction, that saw them jointly win this year’s Canstar Blue Most Satisfied Customers Award! No other 5-stars were given out, so rest assured, these two providers are Kiwi favourites when it comes to broadband.

Frequently Asked Questions

Canstar Blue surveyed 843 New Zealand small to medium-sized business owners or key decision-makers (i.e. the key decision-maker for the business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who currently have an account with a fixed line internet provider, for the business, and the business pays the bills (doesn’t include mobile broadband).  In this case, 438 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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