Business Phone Plan Providers

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Compare mobile plan providers, for small businesses, in New Zealand at Canstar Blue. Skinny, Spark, Vodafone and 2degrees were compared on value for money, customer service, network coverage, plan flexibility, billing and overall satisfaction.

See our Ratings Methodology.

Most Satisfied Customers | Skinny

Skinny rated number one for customer satisfaction

 

Mobiles are a necessity for everyday life, so you can imagine just how important they are for running a small business. With this said, it’s important the mobile plan provider your small business opts for suits your needs. Because, while technology has many advantages, when it isn’t working for us, well, what can we say – a few French words are one way to express the frustration.

When there are urgencies within the business and consumers and clients ultimately rely on you, it’s crucial that mobile phones are in service and connected to the internet. On top of this, small businesses have a strict budget, so value for money is an important factor. This is why value for money is the biggest driver in this year’s star ratings.

Canstar Blue asked more than 600 New Zealanders to rate the mobile phone service they use for their business. Skinny is a New Zealand favourite when it comes to customer satisfaction, rated 5-stars for every single rated factor – value for money, customer service, network coverage, plan flexibility and billing. It was its five-star rating for overall satisfaction, however, that got Skinny across the line, winning this year’s Canstar Blue Most Satisfied Customers Award! The only other 5-star given out was to 2degrees for billing, so you know 5-stars aren’t given out lightly.

Frequently Asked Questions

Canstar Blue surveyed 843 New Zealand small to medium-sized business owners or key decision-makers (i.e. the key decision-maker for the business) across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who currently have a mobile phone service that they use for their business and their business pays for.  In this case, 608 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

 

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