Flick Electric Co Review

Flick Electric Co is a proudly independent power company based in Te Whanganui-a-Tara (Wellington). Founded in 2014 by six Wellingtonians, the company says they’re built on the bones of fairness, honesty and transparency.

Flick Electric Co was the winner of Canstar Blue’s Most Satisfied Customers Award | Electricity Providers 2020.

What’s on offer from Flick Electric?

From starting out breaking ground by offering wholesale prices directly to New Zealanders, Flick now offers a range of power plans and tools to suit all lifestyles. Flick’s pricing plans and tools are designed to give you power over your power – whatever that looks like for you. Flick is also, Toitū carbonzero certified, which means it’s carbon neutral and is audited each year to check that they’re complying with the standards.

Plan options

Freestyle

Pay the true wholesale price for power. Monitor prices and use electricity during off-peak times, or when it costs you less.

  • When the wholesale price drops, so do your bills
  • Prices change every 30 mins based on wholesale prices
  • Shift your power usage to outside of peak times when there’s less demand for power nationwide
  • Know that generally, because the majority of hydro lakes are in the South Island, spot prices tend to be lower for our southern Flicksters compared with, say, those living in Auckland
  • No fixed-term contracts or exit fees

Fixie

Fixie is for those who want certainty over their bills. With Fixie you can set and forget, with a steady, fixed generation price for six months at a time.

  • Bill transparency gives you the full breakdown of your total power bill
  • If you’re in a network area with peak/off-peak available, you are able to take advantage of cheaper network prices
  • No fixed-term contracts or exit fees

Volt

Volt provides customers with predictable billing. You pay a regular amount to Flick each week to build up a stash of funds from which your power bills are deducted. This helps smooth out your bills year-round and means you’re not slugged with a massive bill at the end of a billing period.

Flick App

Use Flick’s app to monitor prices, manage your usage, and keep an eye on the carbon emissions generated from your household’s electricity use. And if you’re a grid-tied solar user, Flick’s on your side, too – sell your solar back to the grid through their Home Generation scheme.

Paying your bills

Flick offers different options for billing: weekly, fortnightly or monthly. You can choose to pay your exact bill amount, or open Volt and pay a regular amount. By paying a little more than your normal bill amount, you’ll build up a stash of cash that you can then use to automatically knock the top off a higher than normal bill.

Customer service

Flick provides information on its services and pricing on its website, addressing different topics on its questions page. Consumers can get in touch with Flick via phone and email; there is also the option of submitting a contact form via the website.

Flick is also active on social media platforms Facebook, Instagram, LinkedIn and Twitter.

Control of your account

Flick customers can log in to their online account through the Flick website and can access a statement showing a breakdown of their electricity usage, costs and any other fees and charges, along with their invoices. Customers can also view bill amounts in the Flick app.

Flick offers flexible billing so you can choose whether to be billed weekly, fortnightly or monthly. Customers can pay bills via direct debit, either from a bank account or credit card. Know that there is no joining fee.


You should always compare features and providers before signing up for an electricity plan. Fortunately, Canstar Blue rates power companies on a range of features, including customer satisfaction and value for money. Click below to see how Flick performs.

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