Flick Electric Co Review
Flick is part of Australian-owned fuel company Z Energy. It is also the winner of Canstar Blue’s Most Satisfied Customers Award | Electricity Providers 2022.
What’s on offer from Flick Electric?
From starting out breaking ground by offering wholesale prices directly to New Zealanders, Flick now offers two plan options, with no fixed-term contracts or exit fees:
Off Peak
This plan is ideal if you’re using most of your power during off-peak hours, when prices are cheaper. Shift your power usage to cheaper, off-peak times and save between 21-59% (based on meter configuration, network area and load group).
Off-peak times:
- Nationwide (excluding Christchurch) = 11am-5pm, 9pm-7am and ALL DAY at weekends
- Christchurch only = 9pm – 7am and ALL DAY at weekends
Flat
Pay a simple, fixed rate all day and night. Ideal if you tend to use most of your power during peak times (7am-9am and 5pm-9pm) or if you find it hard shifting your usage to off-peak pricing.
Flickin’ Best Plan Promise
Every 90 days, Flick reviews your power usage. Flick looks at the times of day you typically use power, calculates your variable kWh and fixed daily charges, and compares them against the rates of its Flat and Off Peak pricing plans.
Flick then works out if you’re on the best plan for your household, or if there are savings to be made by changing to a different Flick plan.
Flick App
Use Flick’s app to monitor prices, manage your usage, and keep an eye on the carbon emissions generated by your household’s electricity use.
See the price of your power
Know the exact kWh price you’re paying for electricity in real-time, so if you’re on a plan that offers off-peak pricing, you’ll be able to see when your power’s cheaper.
Track your carbon impact
Keep tabs on the carbon emissions being generated by NZ’s electricity industry, as well as your own personalised carbon footprint data, with Flick’s exclusive Carbon Tracker tool. See how much carbon your power use contributes, choose when to switch things on and off to make a difference, and balance your emissions with Flick’s partner charity, Trees That Count.
Monitor your usage
The Flick mobile app breaks down your individual appliances’ running costs for you.
Track your power bills
See at a glance how much your next bill will be, and view the amounts you’ve paid for previous power bills to track your spend over time.
Change your billing frequency within the app, set up Bill Smoother to keep your power bills predictable, and check your Bill Smoother balance at any time.
Solar buy-back
Flick is currently running a trial for customers with solar panel to enable buy-back of excess electricity generated.
Paying your bills
Flick offers different options for billing: weekly, fortnightly or monthly. You can choose to pay your exact bill amount, or open Bill Smoother and pay a regular amount. By paying a little more than your normal bill amount, you’ll build up a stash of cash that you can then use to automatically knock the top off a higher than normal bill.
Control of your account
Flick customers can log in to their online account through the Flick website and can access a statement showing a breakdown of their electricity usage, costs and any other fees and charges, along with their invoices. Customers can also view bill amounts in the Flick app.
Customer service
Flick provides information on its services and pricing on its website, addressing different topics on its questions page. Consumers can get in touch with Flick via phone and email; there is also the option of submitting a contact form via the website.
Flick is also active on social media platforms Facebook, Instagram, LinkedIn and Twitter.
Note: Details are correct at 15/06/23.
You should always compare features and providers before signing up for an electricity plan. Fortunately, Canstar Blue rates power companies on a range of features, including customer satisfaction and value for money. Click below to see how Flick performs.