Compare Mobile Monthly Plans in New Zealand at Canstar Blue. 2degrees, Slingshot Mobile, Spark and Vodafone were compared on Overall Satisfaction, Accessibility of the Provider, Assistance Managing Data, Billing, Customer Service, Network Coverage and Value for Money.
See our Ratings Methodology.
The first step when choosing the right mobile plan is a binary one: prepaid or monthly. While prepaid is a popular choice for the budget conscious, or mobile users who don’t want to be tied to contracts, monthly plans offer great value bundle deals with extra perks.
Many monthly plans come with added benefits, such as streaming services and hotspotting. Some monthly plans also allow you to add on family and friends. These companion plans can reduce overall plan prices, and are great if you have a family with multiple mobile users. Plus monthly plans are more likely to include unlimited data deals, too.
This is reflected in Canstar Blue’s latest mobile phone research. This year’s award data shows that 37% of monthly mobile plan consumers have unlimited data, compared to just 15% of prepaid users. And that 12% are using group family plans.
But while monthly plans are a great option, finding the right provider can be tricky. Comparing telco plans and pricing can be complicated, and it’s often difficult to decipher which mobile phone provider offers the best service and value for money. But that’s where Canstar Blue can help.
As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 1958 New Zealanders who have a monthly mobile phone plan, and asked them to rate their providers across a range of categories, to measure and track their levels of customer satisfaction.
To decide which monthly mobile phone plan provider offers the best level of customer satisfaction, each was rated across the following categories:
Coming out on top is 2degrees, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Mobile Monthly Plans.
2degrees has dominated our Mobile Monthly Plans awards. This is its fifth win in six years, an achievement reflected by an almost clean sweep of 5-Star ratings across all categories. The only telco to earn a 5-Star rating for Overall Satisfaction, its only 4-Star award is for Network Coverage.
Also scoring highly with their customers in this year’s award are Slingshot Mobile and Spark, which each earns 4-Star ratings for Overall Satisfaction.
While Slingshot Mobile earns 5-Star ratings for Value for Money and Billing, Spark gets 5 Stars for Billing and Network Coverage.
When looking at the key drivers of consumer satisfaction with plan providers, it’s interesting to look at the difference between prepaid and monthly plan users.
In this year’s Canstar Blue Prepaid Award, most people (37%) cited Value for Money as their No.1 concern, with Customer Service second (22%).
However for monthly plan users, Customer Service rates as highly as Value for Money: both cited as the biggest driver of satisfaction by just over a quarter (26%) of respondents. This is a reflection of consumers’ expectations of greater customer service when purchasing a premium product.
Overall, the main drivers of satisfaction are:
Thanks to a recent merger with broadband company Orcon, 2degrees is now a telco big hitter to rival competitors Spark and Vodafone.
Alongside its offerings in prepaid mobile and broadband, 2degrees has two types of monthly mobile plan, carryover data and endless, with data limits to meet all budgets.
$35 Plan 3GB:
$45 Plan 5GB:
$60 Plan 15GB:
$75 Plan 40GB (max speed):
$90 Plan 100GB (max speed):
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So if you’re looking for the best monthly mobile plan, get with 2degrees. For as a multiple winner of Canstar Blue’s award for Mobile Monthly Plans, you know that however much talk, texts and data comes with your plan, it’ll also come with Customer Satisfaction guaranteed.
Use apps to communicate more than traditional calls and texts: 56%
Listen to voice messages: 54%
No longer have a home landline: 50%
Use phone for everyday finances: 48%
Access the internet mainly through my phone: 45%
Feel naked without phone: 45%
Paying off phone handset on top of monthly plan: 39%
Have unlimited data: 37%
Believe children should have a mobile by high school: 28%
Keep track of mobile plan usage to ensure value for money: 24%
Have used a mobile non hands-free while driving: 20%
Data cap is major phone plan consideration: 17%
Find other people’s phone usage rude: 16%
Have switched mobile providers to get better value for money: 16%
Cost of unlimited data is prohibitive: 16%
On a family group plan: 12%
Believe their child is safer with a mobile: 11%
Have snooped on partner/friend through their phone: 7%
Worry about their child’s phone access to social media: 9%
Canstar Blue surveyed 5004 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who have a monthly mobile plan. In this case, 1958 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
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