Heat Pumps

Compare heat pumps in New Zealand at Canstar Blue. Daikin, Fujitsu General, Haier, LG, Mitsubishi Electric, Panasonic and Toshiba were compared on Overall Satisfaction, Ease of Use, Functionality, Quietness, Reliability and Value for Money.

See our Ratings Methodology.

Most Satisfied Customers | Daikin

Daikin rated number one for customer satisfaction

 

daikin heat pumps logo

DAIKIN NZ’s Best Heat Pumps

Home is where there’s a heat pump! It’s official – Canstar Blue’s latest research shows that the majority of Kiwis now view a heat pump as an essential appliance in a home.

And it’s not without good reason. Heat pumps are by far the most economical and cleanest way of heating a home. Rather than burn electricity to create warmth, heat pumps are instead heat transfer systems. The power they use moves heat from the outside to inside during winter. Or from inside to the outdoors in summer, when used in cooling mode.

But while the physics used in heat pumps is universal, makes and brands vary, delivering different levels of value for money, performance and customer satisfaction. So as part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 635 New Zealanders who had bought a heat pump in the past two years, across a range of categories, to measure and track their satisfaction.

To decide which brand of heat pump offers the best levels of customer satisfaction, each was rated across the following categories:

  • Ease of Use
  • Functionality
  • Quietness
  • Reliability
  • Value for Money

daikin heat pumps logo

Coming out on top is Dakin, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Heat Pumps.

In this year’s award, Daikin is the only heat pump brand to earn a 5-Star Overall Satisfaction rating from its customers. It’s a score replicated across nearly all categories.

Daikin has 5-Star ratings for Ease of Use, Functionality, Quietness, Reliability and 4 Stars for Value for Money.

Also earning high praise from their customers are: Mitsubishi Electric, Panasonic and Fujitsu. Each has a 4-Star rating for Overall Satisfaction.

The only other 5-Star ratings awarded this year go to Mitsubishi, for Quietness, and Toshiba for Value for Money.

 

What Kiwis Want From Their Heat Pump

A heat pump works in the same way as a fridge. And, as such, they need to fulfil the same basic requirements as a refrigerator: work reliably and work quietly. And, indeed, these are the two main drivers of satisfaction cited by those in our survey.

Functionality, Value for Money and Ease of Use are not far behind. In all, it’s clear that heat pumps are regarded as workhorse appliances in the home. Up there on the wall – or down at floor level – they must function when needed, and do so in a way that doesn’t interfere noisily with daily life.

Overall, the main drivers of satisfaction are:

daikin heat pumps logo

DAIKIN: NZ’s No.1 Heat Pump Choice

Founded in Japan in 1924, Daikin has been an established brand in New Zealand for nearly 30 years. It has a complete range of products offering heating and cooling solutions for every home, from one room apartments up to 14-room homes.

Daikin’s range of Split System Heat Pumps, include:

PERFERA

Daikin perfera heat pump

  • Floor standing
  • Whisper quiet
  • Energy efficient
  • Heavy duty air purification
  • Floor warming
  • Heat boost

STANDARD SERIES

daikin standard series heat pump

  • Wall mounted
  • Economy mode
  • Advanced purification
  • 2-area intelligent airflow
  • App control
  • High energy efficiency

NEW CORA

daikin new cora heat pump

  • Wall mounted
  • Wi-fi connectivity
  • 2-area intelligent airflow
  • Precision control
  • Dry function
  • Air purification

FLOOR STANDING

daikin floor standing heat pump

  • Floor standing
  • Quiet mode
  • Wide operating range, down to -10C
  • Dual even air discharge vents
  • Auto fan speed for more efficiency
  • Air purification

US7

Daikin US7 heat pump

  • Wall mounted
  • NZ’s first 7-star Super Efficiency rated heat pump
  • Advance humidification/dehumidification
  • 2-area intelligent airflow
  • App control
  • Self-cleaning filter

ZENA VOGUE

Daikin zena vogue heat pump

  • Wall mounted
  • Ultra-compact stylish design
  • Grid-eye heat sensor
  • Heavy duty air purification
  • App control
  • Lamp colour/brightness settings

daikin heat pumps logo

Thanks to Daikin’s wide range of models, you can be sure to find a Daikin heat pump to suit your home. And as winner of Canstar Blue’s 2021 heat pump award, you can be sure that your new Daikin heat pump will not only create a comfortable home environment, but it will also come with the warm feeling of customer satisfaction guaranteed.

More Information

Key statistics

Heat pumps cheaper than electric heaters: 59%

Heat pump is now essential item in home: 53%

Use heat pump for heating and cooling: 52%

Purchased an energy efficient heat pump: 46%

Regularly clean heat pump’s filters: 46%

Researched heat pumps before purchase: 38%

Have additional insulation in home: 26%

Heat pump has reduced power bills: 24%

Have taken extra steps to make home warmer: 22%

Health has improved since installing heat pump: 17%

Made use of a government subsidy to buy heat pump: 17%

Have had to reduce overall spending to pay power bill: 14%

Extra steps taken for warmth

Extra steps taken %
Curtains on all windows 83%
Only heat rooms I use 68%
Rugs/carpets on floor 60%
Draught excluders at windows and doors 29%

Insulation location

Insulation %
Roof 91%
Under-floor 67%
Walls 63%
Draught excluders at windows and doors 44%

Types of heat pump

Air source heat pumps are by far the most common type of residential unit in New Zealand, there are three main models:

  • Split heat pumps have two main components – one inside and one outside of your home. The indoor unit is usually mounted on the wall or ceiling. Without going too deeply into the science, the outside unit absorbs heat using coils and refrigerant. This heat passes inside through pipes, where the heat is released. Reverse cycle pumps use the same method for cooling, just the other way around.
  • Multi-split heat pumps are the same as split heat pumps but with a larger single outdoor unit serving multiple indoor units. This enables one system to provide heating and cooling across multiple rooms, or even an entire house.
  • Ducted heat pump systems provide heating and cooling to an entire home without the need for noticeable indoor units. A ducted system includes a large outdoor unit and flexible ducting that runs through your floor and/or ceiling to provide heating and cooling through vents in your home. Ducted heat pumps are generally more expensive than the other types mentioned.

When purchasing any appliance, thorough research is always a good idea. Key things to consider before committing to buying a heat pump include:

  • The size and output of your heat pump is important, and will depend on the size of your home and its location. Heat pumps are measured by their output and range from approx 7kW up to 25kW. It’s critical to get professional advice when choosing the size of your heat pump. An undersized unit may struggle to heat/cool your room, consume more electricity and prove uneconomical to run.
  • Energy efficiency. Heat pumps are usually more efficient than most heating/cooling appliances, but their efficiency varies between models. The Energywise running cost calculator is a great tool for calculating how much it could cost to heat your home.
  • Air filtration is an important consideration, especially if someone in your family suffers from asthma, other breathing difficulties or allergies. Some heat pumps contain an inbuilt air filtration system designed to improve air quality.

Canstar Blue surveyed 2506 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have purchased and used a domestic heat pump in the last two years.  In this case, 635 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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