Compare heat pumps in New Zealand at Canstar Blue. Daikin, Fujitsu General, Haier, LG, Mitsubishi Electric, Panasonic and Toshiba were compared on Overall Satisfaction, Ease of Use, Functionality, Quietness, Reliability and Value for Money.
At Daikin, heat pumps is all we do. We supply heating and cooling solutions for homes, businesses, and community projects across New Zealand.
See our Ratings Methodology.
Daikin rated number one for customer satisfaction
Home is where there’s a heat pump! It’s official – Canstar Blue’s latest research shows that the majority of Kiwis now view a heat pump as an essential appliance in a home.
And it’s not without good reason. Heat pumps are by far the most economical and cleanest way of heating a home. Rather than burn electricity to create warmth, heat pumps are instead heat transfer systems. The power they use moves heat from the outside to inside during winter. Or from inside to the outdoors in summer, when used in cooling mode.
But while the physics used in heat pumps is universal, makes and brands vary, delivering different levels of value for money, performance and customer satisfaction. So as part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 635 New Zealanders who had bought a heat pump in the past two years, across a range of categories, to measure and track their satisfaction.
To decide which brand of heat pump offers the best levels of customer satisfaction, each was rated across the following categories:
Coming out on top is Dakin, the clear winner of Canstar Blue’s award for Most Satisfied Customers | Heat Pumps.
In this year’s award, Daikin is the only heat pump brand to earn a 5-Star Overall Satisfaction rating from its customers. It’s a score replicated across nearly all categories.
Daikin has 5-Star ratings for Ease of Use, Functionality, Quietness, Reliability and 4 Stars for Value for Money.
Also earning high praise from their customers are: Mitsubishi Electric, Panasonic and Fujitsu. Each has a 4-Star rating for Overall Satisfaction.
The only other 5-Star ratings awarded this year go to Mitsubishi, for Quietness, and Toshiba for Value for Money.
A heat pump works in the same way as a fridge. And, as such, they need to fulfil the same basic requirements as a refrigerator: work reliably and work quietly. And, indeed, these are the two main drivers of satisfaction cited by those in our survey.
Functionality, Value for Money and Ease of Use are not far behind. In all, it’s clear that heat pumps are regarded as workhorse appliances in the home. Up there on the wall – or down at floor level – they must function when needed, and do so in a way that doesn’t interfere noisily with daily life.
Overall, the main drivers of satisfaction are:
Founded in Japan in 1924, Daikin has been an established brand in New Zealand for nearly 30 years. It has a complete range of products offering heating and cooling solutions for every home, from one room apartments up to 14-room homes.
Daikin’s range of Split System Heat Pumps, include:
Thanks to Daikin’s wide range of models, you can be sure to find a Daikin heat pump to suit your home. And as winner of Canstar Blue’s 2021 heat pump award, you can be sure that your new Daikin heat pump will not only create a comfortable home environment, but it will also come with the warm feeling of customer satisfaction guaranteed.
Heat pumps cheaper than electric heaters: 59%
Heat pump is now essential item in home: 53%
Use heat pump for heating and cooling: 52%
Purchased an energy efficient heat pump: 46%
Regularly clean heat pump’s filters: 46%
Researched heat pumps before purchase: 38%
Have additional insulation in home: 26%
Heat pump has reduced power bills: 24%
Have taken extra steps to make home warmer: 22%
Health has improved since installing heat pump: 17%
Made use of a government subsidy to buy heat pump: 17%
Have had to reduce overall spending to pay power bill: 14%
| Extra steps taken | % |
| Curtains on all windows | 83% |
| Only heat rooms I use | 68% |
| Rugs/carpets on floor | 60% |
| Draught excluders at windows and doors | 29% |
| Insulation | % |
| Roof | 91% |
| Under-floor | 67% |
| Walls | 63% |
| Draught excluders at windows and doors | 44% |
Air source heat pumps are by far the most common type of residential unit in New Zealand, there are three main models:
When purchasing any appliance, thorough research is always a good idea. Key things to consider before committing to buying a heat pump include:
Canstar Blue surveyed 2506 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have purchased and used a domestic heat pump in the last two years. In this case, 635 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.
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