Electric Kiwi Review

Electric Kiwi is an independent power and broadband company. It services are available throughout New Zealand as long as you have a smart meter.

In 2023, Electric Kiwi moved all their plans to time-of-use pricing, enabling their customers to take advantage of lower electricity rates during off-peak hours. Shifting energy usage to non-peak times often aligns with periods of higher renewable energy generation. By doing so, Electric Kiwi customers can actively contribute to a more sustainable energy industry, reducing reliance on non-renewable sources during peak demand.

Electric Kiwi lets you nominate an hour of free power each day during off-peak times (9am to 5pm and 9pm to 7am). You can change your hour-of-power as often as you like. There are no contracts, sign-up fees, break fees or notice periods.

Electric Kiwi’s award-winning service team is available seven days to help with any queries via live chat, and average chat wait times are under a minute. Customer can also get fast service via social media or email or by requesting a call-back.

As Electric Kiwi offers flexible billing, you can choose to pay weekly, fortnightly or monthly on the day or date that suits you.

All Electric Kiwi plans offer a solar buyback rate. If you’re on the MoveMaster plan you’ll receive a 12.5c/kWh (GST excl) buyback rate, or 8c/kWh (GST excl) on all other plans.

Rated No.1  for satisfaction by New Zealand consumers, Electric Kiwi is the winner of Canstar Blue’s 2023 Award for Most Satisfied Customers | Bundled Utilities.

What’s on offer from Electric Kiwi?

Electric Kiwi offers four power plans for you to select from. All plans include one free Hour of Power each day. All plans have time-of-use pricing, which allows you to take advantage of lower electricity rates during off-peak hours, and save money on your energy bills.

Electric Kiwi customers can also add one of its two broadband plans. Unlike most broadband plans, these are charged on a daily basis, not monthly.

Supershifter with Broadband

• To be on this plan customers must have an active Sweet Fibre or Sweet As Fibre broadband plan
• Two different rates for power (peak and off-peak) – move your power usage off-peak for the biggest savings

PrePay 300

• Two different rates for power (peak and off-peak) – move your power usage off-peak for the biggest savings
• Your account will automatically be topped up by $300 when you run out of credit

MoveMaster

• Three different rates for power (peak, off-peak shoulder, off-peak night)
• Half-price power overnight (11pm-7am)
• 12.5c/kWh solar buyback rate

Kiwi

• Everyday great rates. No commitment needed.
• Two different rates for power (peak and off-peak) – move your power usage off-peak for the biggest savings

Electric Kiwi Broadband Bundle

Bundle one of two unlimited data fibre plans with your power:

Consumers can get in touch with Electric Kiwi through its online live chat service, and by sending a message or requesting a call-back via its website. Electric Kiwi is also active on social media platforms Facebook, Instagram and TikTok.

For common queries, Electric Kiwi addresses a number of topics with its FAQs section on its website, so be sure to check there first before enquiring.

Account management

Electric Kiwi customers can access their account online or via the Electric Kiwi app. Customers can:

• Update their billing cycle, receiving bills weekly, fortnightly or monthly
• Access their payments history and download any of their previous bills.
• View their billing and power use information right down to the half-hour
• Track Hour of Power savings.
• Pay their bills via direct debit or manual credit and debit card payments.

Note: Details are correct at 13/12/23.

You should always compare features and providers before signing up for an electricity plan. Fortunately, Canstar Blue rates power companies on a range of features, including customer satisfaction and value for money. Click below to see how Electric Kiwi performs.

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