Globug Review
Electricity provider Globug offers prepaid electricity available with no credit checks.
A retail brand of energy retailer and generator Mercury, Globug provides its customers a number of ways to keep tabs on and also pay for their electricity usage, including via smart technology.
What’s on offer from Globug?
Customers can top up from $10 via the Globug website or app using a debit/credit card or internet banking. Or you can pay in-store at dairies and convenience stores around the country. A fee of 20c per top-up applies for internet banking, 40c for debit/credit cards, and 75c in-store.
The Globug app allows customers to see their current balance, along with an estimate of how many days of power they have remaining. Plus information on how much they’re spending by the day, week and month. Text and email notifications are also available.
Customer service
Globug provides a range of information on its services and how to use them via its website, including via its website’s frequently asked questions page, which addresses a variety of topics.
Consumers can contact Globug by phone or by submitting a contact form via the Globug website. Globug is also active on social media platform Facebook.
Account management
Globug provides a number of options for its customers to check their account balance, comprising the Globug app, available for Android and iOS, the My account section of the Globug website and by phone.
Via My account, customers can also request that balance alerts are sent via email or text, with a daily balance alert sent every morning, and a low balance alert sent when their account status is below $10.
Customers can also access account information at any time via text, including their account balance, with cost per use charged to their account.
Globug states that customers can generate a report for their historical usage and costs on the Globug website, selecting the date range and generating the report.
Through the Globug app customers can:
- See their current balance
- Top-up their account with their debit/credit card or internet banking
- See an estimate of how many days of power are remaining
- See how much they are spending on power, by day, week or month
Globug states that the time remaining before disconnection information provided via its website and app is based on a customer’s usage over the last seven days, with it being an indication only.
In addition to topping up via debit/credit card or internet banking via the Globug app and My account, Globug states that customers can top up in-store at dairies and convenience stores across New Zealand. Customers are able to search for their nearest top-up location via the Globug website.
Note: Details are correct at 17/06/24.
You should always compare features and providers before signing up for an electricity plan. Fortunately, Canstar Blue rates power companies on a range of features, including customer satisfaction and value for money. Click below to see how Globug performs.