Compare Accounting Software in New Zealand at Canstar Blue. Xero and MYOB were compared on Overall Satisfaction, Customer Service, Ease of Integration, Ease of Use, Functionality, Reporting and Value for Money.
See our Ratings Methodology.
For the seventh year in a row, Xero has been rated No.1 for customer satisfaction by its small business customers.
Our review compares accounting software on customer satisfaction, so you can discover what other Kiwis think about our compared accounting software brands before you go ahead and decide to use one to help manage your business accounts. Think of it like asking hundreds of small business owners which accounting software they think is best!
Canstar Blue surveyed 277 Kiwis who had paid for an accounting software licence used for business purposes in the past 12 months and asked for their feedback on their provider.
Respondents rate their satisfaction with their small business accounting software providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
 |
For sole traders and small business with up to 2 employees
|
from $35/m + GST | Go to site |
|
For growing businesses with multiple employees wanting more advanced reporting
|
from $56/m + GST | Go to site |
|
For larger businesses that want a powerful desktop and web app
|
from $94/m + GST | Go to site |
Offer: 50% off for the first 12 months for MYOB Business Lite and Pro. Offer ends February 2, 2026, unless varied by MYOB. Additional fees or charges apply for the use of Premium Features, including Payroll, Online Invoice Payments and Premium Inventory. Other exclusions and full T&Cs apply.
Congratulations to Xero, the winner of Canstar Blue’s Most Satisfied Customers Accounting Software Award for the seventh consecutive year.
It’s a great achievement for the home-grown tech company, which, yet again, earns a great set of ratings across all measures of customer satisfaction: perfect 5-Star ratings across all our award categories.
Xero has taken home Canstar Blue’s Business Accounting Software Award every year since its inception, in 2019, which is a true measure of the levels of satisfaction and value it delivers to its many thousands of small business customers.
Xero is a home-grown success story. It was founded in 2006, in Wellington, and floated on the NZX a year later.
Xero allows small business owners to:
Store all documents online in one place documents for quick access: Capture bills and receipts via email, or scan files from your mobile.
Automate their administration: Connect Xero to a bank for automatic bank feeds. Easily sync bank and financial information and work smarter with intuitive invoicing software. Automatically prepare GST returns, and securely file online to Inland Revenue.
Customise Xero to meet their needs: Choose from over 1000 apps in the Xero App Store to streamline tasks. Build on a Xero plan with flexible features.
Xero offers four plans that provide support for businesses of all sizes. It also offers a 30-day free trial:
A constant runner-up to Xero in our accounting software awards, MYOB always achieves a great set of performance ratings from its customers.
In our award’s history, MYOB has never scored lower than an excellent 4-Star rating in any category. And this year is no different, as MYOB earns a great set of 4-Star ratings across all categories.
MYOB is an Australian multinational company that provides tax and accounting software to small and medium businesses.
It offers 14-day free trials on each of its plans. NB: all pricings ex GST.
All plans offer the same standard features:
Optional Payroll available on AccountRight Plus & AccountRight Premier plans: $2 a month for each employee.
Across all of Canstar’s awards, our research always highlights Value for Money as a main driver of consumer satisfaction.
And, our latest research data reveals that value has never been more important for accounting software users. In our 2021 research, it was cited as the top concern by 18% of respondents, this increased to 21% then 25% over the next two years.
However, this year, close to a third (32%) of small business owners in our survey cite Value for Money as the most important factor when rating their Accounting Software satisfaction, far greater than the 23% of respondents who cited Functionality.
Here’s the full rundown of what the consumers in our survey say are the main things they consider when rating their choice of accounting software providers:
About the author of this pageBruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery book 5 Minute Murder.
Canstar Blue surveyed 702 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who had used business accounting software in the past year. In this case, 277 New Zealanders. Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Accounting Software ratings:
Best-Rated Accounting Software - September 3rd
If you’re on the hunt for a cheap broadband internet plan, what should you look out for? Compare providers with Canstar Blue.
– Read more
