Compare Business Telecommunications providers in New Zealand at Canstar Blue. One NZ, Spark and 2degrees were compared on Overall Satisfaction, Billing, Customer Service, Flexibility of Contract, Network Performance and Value for Money.
See our Ratings Methodology.
One NZ is rated No.1 for customer satisfaction by its legions of very satisfied small business customers.
Our review compares telecommunications providers on customer satisfaction, so you can discover what other Kiwis think about our compared providers before you pick one to help keep your small business connected. Think of it like asking hundreds of your friends and colleagues which small business telecommunications provider they think is best.
Canstar Blue surveyed 682 Kiwis who had paid for a mobile phone/broadband service for business purposes in the past 12 months and asked for their feedback on their provider.
Respondents rate their satisfaction with their small business telecommunications providers from zero to ten, where zero is extremely dissatisfied and ten is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
The winning telco brand is the one that receives the highest Overall Satisfaction rating once all the scores from the Overall Satisfaction criteria are combined and averaged.
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
Find more information on our Most Satisfied Customer methodology.
This is the first time that One NZ has won our Business Telco Award, and it does so with a great set of scores from its customers. It’s the only telco to earn a top 5-Star rating for Overall Satisfaction and it’s a rating One NZ achieves across a further three categories: Billing, Flexibility of Contract and Network Performance.
One NZ has plans to keep businesses connected whatever their size:
One NZ’s range of business mobile plans include:
All plans feature:
One NZ has a range of broadband plans across fibre and its wireless 4G/5G network. Plans feature:
One NZ also retails Business Starlink services as well as rural wireless plans through its subsidiary Farmside.
Sitting second on our award ratings table, Spark achieves a great set of ratings, including three top 5-Star ratings, for Customer Service, Flexibility of Contract and Network Performance. Notably it’s the only one of our three telcos to achieve 5 Stars for Customer Service.
Spark’s business telco deals include endless mobile plans, all featuring Team Up discounts. It also offers a suite of IT solutions.
Spark has three main business plans:
All plans come with unlimited NZ/OZ calls and texts.
Spark offers a wide range of unlimited wireless and fibre plans:
Spark offers a wide range of IT services from its tech partners, providing bespoke IT solutions across:
2Degrees has won our Business Telco Award multiple times in the past, but this year it places third on our awards table. However, 2Degrees still achieves a great set of ratings from its customers, including the only 5-Star rating for Value for Money, which the small business owners in our award survey indicate is the most important factor when rating their telco providers (see below).
2degrees prides itself on its NZ-based customer service team and its range of small business mobile and internet products, which include:
Choice Plans: Three plan types, covering different data needs:
All plans feature:
2degrees business plans cover 4G and 5G wireless broadband, fibre, hyperfibre and Starlink.
2degrees also offers a range of office phone services, including:
Tailored business solutions include:
Not all brands in the market qualify for our ratings (based on minimum survey sample size), but that doesn’t mean they’re not worth considering. Here are more telco brands to check out before making a choice for your small business.
Digital Island provides internet, data, mobile, land lines and cloud PBX solutions to NZ businesses.
Digital Island offers mobile across two plan structures:
Digital Island’s business broadband plans feature speeds up to 900Mbps/450Mbps.
Rather than offering straightforward phone and broadband internet plans, Kordia is a specialist high-tech company offering its clients tailored telecommunications solutions, including:
VoyagerVoyager sells smart tech-based telecommunications solutions for small businesses, including:
It’s no surprise that Value for Money is the biggest concern for small business owners when rating their satisfaction levels with their telco providers, besting both Network Performance (26%) and Customer Service (24%).
Here’s the full rundown of what the consumers in our survey say are the main things they consider when rating their small business telecommunications providers:
About the author of this pageBruce Pitchers is Canstar NZ’s Content Manager. An experienced finance reporter, he has three decades’ experience as a journalist and has worked for major media companies in Australia, the UK and NZ, including ACP, Are Media, Bauer Media Group, Fairfax, Pacific Magazines, News Corp and TVNZ. As a freelancer, he has worked for The Australian Financial Review, the NZ Financial Markets Authority and major banks and investment companies on both sides of the Tasman.
In his role at Canstar, he has been a regular commentator in the NZ media, including on the Driven, Stuff and One Roof websites, the NZ Herald, Radio NZ, and Newstalk ZB.
Away from Canstar, Bruce creates puzzles for magazines and newspapers, including Woman’s Day and New Idea. He is also the co-author of the murder-mystery book 5 Minute Murder.
Canstar Blue surveyed 702 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by PureProfile. The outcomes reported are the results from small business owners with mobile phone account(s) and/or fixed broadband with the same provider. In this case, 682 New Zealanders.
Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criterion.
The past winners from Canstar Blue’s Small Business Telecommunications ratings:
Best-Rated Small Business Telecommunications - September 3rd
If you’re on the hunt for a cheap broadband internet plan, what should you look out for? Compare providers with Canstar Blue.
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