New Zealand’s Best Courier Service Revealed: Aramex

Aramex (including Fastway) has taken out Canstar Blue’s award for Most Satisfied Customers | Courier Services.
The way we shop has changed in the last few years. Brick and mortar stores have been making way for online retailers. And with a few clicks of a button (and the entering of a long card number) you can buy just about anything you need online.
Online shopping has been growing year on year. And with Covid-19, the shift has only been magnified. Last year in New Zealand, online shopping was up around 30%.
most satisfied customers courier services
So with more revenue moving to online sales, it’s more important than ever to have a fast and reliable courier service. One that can get your customers the items they ordered, without any stress or hassle. Because running a small business is tough work. Without reliable shipping, customers are inclined to look elsewhere. So it’s paramount you get the right provider.

So, as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of NZ small business owners who had used a courier for business purposes in the past year, across a range of categories, to measure and track their satisfaction.

To decide which Courier Service provider offers the best level of customer satisfaction, each was rated across the following categories:

  • Reliability of Service
  • Tracking Services
  • Value for Money
  • Problem Resolution
  • Delivery Timeliness Options
  • Booking Process
  • Pick Up and Drop Off Options

Coming out on top this year is Aramex. Aramex, formerly Fastway, scored an impressive 5-Star rating in almost every category measured, Including Customer Satisfaction. For Reliability of Service (on-time pick ups and drop offs) they earned a respectable 4 Stars. A fantastic score, it’s a testament to the demands couriers are under as online shopping habits grow.

aramex logo

A for Aramex

Aramex may be a new name on the block here in New Zealand, but they have years of experience. Aramex is considered one of the leading logistics and transportation companies globally, so it’s fair to say they know what they’re doing. And if that wasn’t enough to convince you, Aramex New Zealand is actually the rebranding of New Zealand favourite Fastway, founded here in 1983 by Napier man, Bill McGowan. The Kiwi courier could be found zipping all across Aotearoa before they became a part of the Aramex family. So, as Aramex, you are getting the same great service, with the seamless global service Aramex provides.

What does Aramex offer?

Aramex has a range of great services that can help make your business tick:

Secure PIN service

For customers sending sensitive or high-value shipments, they can opt for the Secure PIN Service.

Once this option is selected, a Secure PIN will be sent to the recipient through SMS or email. The recipient must then enter the PIN on delivery, in order to receive their delivery.

No-hassle returns

Aramex will collect a return from the customer and drop it back at your door!

Global service

Thanks to Aramex’s global name, international shipping is easy. There’s no confusion about how to send or receive shipments or a need to have one package pass through multiple shipping companies and providers.

Aramex can take the package from start to finish, in over 220 countries!


most satisfied customers courier services

Choosing the right provider for your business

As online shopping becomes the backbone of many businesses, having a reliable courier service is integral to keeping you and your customers happy. And if you want 5-Star service, then you should look no further than Aramex, this year’s winner for Most Satisfied Customers | Courier Services.

Compare courier services with Canstar Blue


author andrew broadley

About the author of this page

This report was written by Canstar Content Producer, Andrew Broadley. Andrew is an experienced writer with a wide range of industry experience. Starting out, he cut his teeth working as a writer for print and online magazines, and he has worked in both journalism and editorial roles. His content has covered lifestyle and culture, marketing and, more recently, finance for Canstar.

Enjoy reading this article?

You can like us on Facebook and get social, or sign up to receive more news like this straight to your inbox.

By subscribing you agree to the Canstar Privacy Policy

Share this article