Toyota: New Zealand’s Favourite Used Car Dealership

Kiwis love cars. In fact, we’re not far from having a car for every person in the country, regardless of if they can actually drive or not! So while we may be famous for having more sheep than people, cars may soon be on that list, too.

But while a brand new set of wheels sounds nice, when it does come time for a new car, many of us can’t afford to shop brand new. And, interestingly, many of us don’t want to.

Only half (53%) of those in our awards research say they’d buy a brand-new car if they could afford to. Since new cars tend to suffer their biggest, instant drop in value the moment they drive off the lot, it’s perhaps a testament to the Kiwi desire for a good deal that we’d rather stick with second-hand, even if the budget allows for more.

But if you’re going to buy a used car, you need to know it’s not a lemon. Which is why dealing with a reputable and reliable dealership is key.

And that’s where Canstar can help.

Toyota: New Zealand’s favourite used car dealership

As part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 686 New Zealanders who had purchased a car from a used car dealership over the past three years.

To find out which provider is the nation’s favourite, we asked respondents to evaluate their experiences across the following categories:

And the results make it clear, Toyota is the way to go, and the winner of this year’s Most Satisfied Customer | Used Car Dealerships Award!

Toyota is one of the most popular and trusted vehicle brands. So it’s little surprise that Toyota’s own used car dealerships are just as beloved. Not only is Toyota our award winner, but it earns 5 Stars for every single category measured in this year’s award.

That record is even more impressive when you factor in no other provider earns a single 5-Star rating at all! Although both Turners and 2 Cheap Cars still earn excellent 4-Star Overall Satisfaction results.

New Zealand’s favourite used car dealerships

Here are New Zealand’s favourite used car dealers, based on our survey results.

1. Toyota
2. Turners
3. 2 Cheap Cars

Top-rated used car dealerships

Toyota

Toyota’s award win and clean sweep of 5-Star Satisfaction Ratings in this year’s award survey is no surprise, given the extraordinary lengths Toyota Used Car Dealerships take to deliver customers excellent used motor vehicles.

Toyota offers two levels of used cars:

Signature Class

Only the best used Toyotas are selected to be part of the Signature Class range. Each is cleaned, refurbished and restored to ensure that it looks and feels exactly like a new Toyota.

All Signature Class cars come with:

• Full 3-year mechanical warranty with unlimited kms
• AA Roadside membership for three years
• Three years of free WOF checks

Toyota Certified

Each used car is meticulously checked and serviced (if due) by an expert Toyota-trained technician. It is then mechanically certified, to provide any potential purchaser with 100% peace of mind.

All Toyota Certified cars come with:

• One-year mechanical warranty with unlimited kms
• AA Roadside membership for 12 months
• Year of free WOF checks

The Toyota Used Vehicle Warranty is also available on Toyota vehicles with less than 225,000km on the clock. It offers comprehensive coverage at an affordable price.

For the closest thing to a new car, choose a used car from a Toyoya used-car dealership, the winner of Canstar Blue’s 2022 Award for Most Satisfied Customers | Used Car Dealerships.

Turners

After over 50 years in business, Turners is the largest seller of cars, trucks and machinery in New Zealand. It also covers motorcycles, boats, caravans and even general goods. Originally selling via auction, you can now buy many vehicles instantly, either on-line or at one of Turners’ many car lots. With 30 centres nationwide, Turners offer trusted service and expertise.

In this year’s award survey, Turners scores 3 Stars for Value for Money and After Sale Servie, but excellent 4-Star ratings in all other categories.

2 Cheap Cars

Established in 2011, and now with 13 branches nationwide, 2 Cheap Cars aims to offer its customers a great deal through a business based on good service, high volumes and low margins.

2 Cheap Cars offers both Japanese and European imports, across SUVs, sedans, hatchbacks, hybrids and EVs and more.

In this year’s award survey, 2 Cheap Cars a 4 Stars for Overall Satisfaction, Value for Money, After Sale Service and Finance Options Available, and 3 Stars in all other categories measured.

Learn more about our used car dealerships award here

About the author of this page

This report was written by Canstar Content Producer, Andrew Broadley. Andrew is an experienced writer with a wide range of industry experience. Starting out, he cut his teeth working as a writer for print and online magazines, and he has worked in both journalism and editorial roles. His content has covered lifestyle and culture, marketing and, more recently, finance for Canstar.