Retirement Villages

Compare Retirement Villages in New Zealand at Canstar Blue. Metlifecare, Arvida Retirement Villages, Bupa Care and Ryan Healthcare were compared on Overall Satisfaction, Accommodation, Atmosphere, Facilities, Location and Value for Money.

See our Ratings Methodology.

customer satisfaction award logo

Most Satisfied Customers | Metlifecare

Metlifecare rated number one for customer satisfaction

Metlifecare Logo

Metlifecare: Retirement Living at its Best

New Zealand’s population is getting older by the day! Of course it is, none of us are getting any younger. But over the next 50 years, the percentage of older people in the population is set to rise, too. Fifty years ago, just 8% of NZ’s population was 65 or older. But by 2036, that figure is expected to rise to around 22%. And by 2056 it will be 25%, with around 12% of seniors expected to still be in paid employment.

Thanks to improvements in health and living standards, we can all look forward to longer and more productive lives. And, increasingly, older New Zealanders are deciding to spend their golden years enjoying the benefits and amenities of retirement village lifestyles.

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According to the latest figures from real estate firm JLL, there are 422 retirement villages in NZ, over 36,000 units, and an estimated 47,000 residents. That’s a growth in villages of 23%, and in units of 67% over the past decade. Nationwide, 14% of Kiwis over the age of 65 are already residents of retirement villages.

However, although there are many upsides to life in a retirement village, there can be downsides. While the majority of people in Canstar Blue’s 2021 research into retirement villages believe that they are a boon for their older residents, value for money is a concern. Of those in our survey, 45% believe that the financial structures of retirement accommodation should be more transparent, and 42% believe retirement care is too expensive.

If you’re looking for the best retirement lifestyle for yourself or a loved-one, Canstar can help with your research. As part of our mission to inform consumers of the best NZ has to offer, this year Canstar Blue canvassed the opinions of 306 New Zealanders who are currently living in, or who are paying for a retired relative to live in, a retirement village, across a range of categories, to measure and track their satisfaction.

To decide which retirement village offers the best level of customer satisfaction, each was rated across the following categories:

  • Overall Satisfaction
  • Accommodation
  • Atmosphere
  • Facilities
  • Location
  • Value for Money

Coming out on top is Metlifecare, the clear winner of Canstar Blue’s inaugural award for Most Satisfied Customers | Retirement Villages. In each category, Metlifecare scores our top 5-Star rating, including for Overall Satisfaction.

While Arvida Retirement Villages and Bupa Care both earn admirable 4-Star ratings for Overall Satisfaction, Arvida deserves extra praise for winning a clean sweep of 4-Stars in all categories.

What Kiwis Want From a Retirement Village

The respondents in our survey are clear about what drives their satisfaction with their choice of retirement village: value for money (30%). As we mention above, the financial aspects of moving to a retirement village are a key concern. And not only for residents, but their families, too. Nearly a third of family members (29%) in our survey are worried about the costs of retirement villages eating into their inheritance.

Facilities and accommodation are also an important part of Kiwi consumers’ satisfaction with retirement villages, more so than atmosphere and location. Overall, the main drivers of satisfaction are:

Drivers of satisfaction %
Value for Money 30%
Facilities 20%
Accommodation 20%
Location 16%
Atmosphere 15%

Metlifecare Logo

Carefree retirement living the Metlifecare way

As the winner of Canstar Blue’s Most Satisfied Customers | Retirement Villages award, Metlifecare is obviously a hit with its residents. But what does Metlifecare offer that sets it above other retirement operators, aside from great customer satisfaction?

Metlifecare currently has 26 distinctive retirement villages, in Auckland, Bay of Plenty and the Kapiti/Manawatu regions. It offers a relaxed and secure lifestyle, and a choice of accommodation:

  • Villas and apartments
  • Serviced apartments
  • Care homes

Over 5600 residents already call a Metlifecare village their home, so if you’re looking to make life’s next big move, why not join them? Thanks to Canstar Blue’s seal of approval, you’ll be able to enjoy your retirement lifestyle with satisfaction and value guaranteed.

Key statistics

Retirement accommodation is a positive option for older people: 60%

Retirement accommodation is beneficial to quality of life: 55%

Financial structures of retirement accommodation should be more transparent: 45%

I believe retirement care is too expensive: 42%

I have concerns about care levels in retirement accommodation: 33%

I worry about the cost of retirement care eating into our family’s inheritance: 29%

I intend for more members of my family/myself to go into retirement accommodation: 22%

I feel guilty for putting an older relative in retirement accommodation: 8%

Canstar Blue surveyed 5000 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from respondents who are currently living in, or who are paying for a retired relative, to live in a retirement village. In this case, 306 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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