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Now Broadband Plans
NOW Broadband might not be as well known as some bigger internet brands in New Zealand, but it’s certainly made an impact on Kiwi consumers, having won Canstar’s 2020 award for Most Satisfied Customers | Broadband.
The home-grown company has come a long way since its establishment nearly 20 years ago, as a rural provider in Hawke’s Bay. Since then, it has grown into a nationwide company with offices across the country.
For private home users, NOW offers four different plans:
| Plan | Connection | Data | Perfect For | Cost* |
| 125GB | ADSL / VDSL / Fibre | 125GB | Everyday internet users and smaller households | $75 per month |
| Unlimited | ADSL / VDSL / Fibre | Unlimited | Data-hungry households | $85 per month |
| Ultra Unlimited | Fibre (900/400**) | Unlimited | Data-hungry homes needing the fastest broadband | $99 per month |
| Epic | Fibre (900/400) | Unlimited | Data-hungry homes needing the fastest broadband. Includes: two in-home tech visits per year***, unlimited access to NOW’s home tech helpdesk and 10% off its smart home product range. | $115 per month |
*Does not include cost of router, an extra $10 per month **You’ll have access speeds of up to 900Mb download and 400Mb upload ***In-home tech assist visits are available in Auckland, Tauranga, Rotorua, Hawke’s Bay, Wellington and Christchurch. They are also available over the phone for customers in all locations.
NOW also offers a range of home phone and unlimited call packs:
- Home phone: $5 per month
- Smart service bundle (voicemail, caller id, call divert): $5 per month
Unlimited Calls packs:
| Cost per month | |
| Unlimited NZ landlines | $10 |
| Unlimited NZ and Australia Landlines | $20 |
| International Top 10 landlines * | $25 |
| International Top 20 landlines ** | $30 |
*International Top 10 includes: New Zealand, Australia, United Kingdom, Ireland, Canada, USA, China, Singapore, South Africa, India. **Top 20 includes: New Zealand, Australia, United Kingdom, Ireland, Canada, USA, China, Singapore, South Africa, India, Denmark, France, Germany, Hong Kong, Japan, Malaysia, Netherlands, Italy, South Korea, Taiwan.
Home tech assist:
While NOW’s broadband plans are in line with offerings from other telcos, NOW excels in its focus on and commitment to customer service. In addition to its Epic broadband plan, NOW offers a range of home tech assist subscriptions, to aid with issues including:
- Fix poor Wi-Fi coverage and slow internet (buffering)
- Slow computers, computer virus protection
- Help with streaming audio or video to your devices around the home
- New device set-up (including TVs, computers, tablets, home automation)
- Email set-up and troubleshooting
- Smart-home planning and installation
- Backing up photos, documents and files to cloud storage
- Device education and training (tablets, mobile phones, computers)
If you are looking for a budget internet provider, there are cheaper options available. However, if you value customer service, and prompt and efficient advice from tech experts, NOW Broadband and its Tech Assist services deliver a worry-free broadband experience.
In addition to private users, NOW also offers a complete range of broadband packages and services for business users. So if you’re looking to change internet provider, based on Canstar Blue’s latest research into customer satisfaction, why not change … NOW!
To check out Canstar’s ratings of all broadband providers, click on the link below.
