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Now Broadband
NOW Broadband might not be as well known as some bigger internet brands in New Zealand, but it’s certainly made an impact on Kiwi consumers, having won Canstar’s 2020 award for Most Satisfied Customers | Broadband.
The home-grown company has come a long way since its establishment nearly 20 years ago, as a rural provider in Hawke’s Bay. Since then, it has grown into a nationwide company with offices across the country. NOW offers a range of broadband plans:
125GB: ADSL/VDSL/Fibre
$75/month – 100mbps/20mbps (ADSL/VDSL speeds: 70mbps/10mbps)
Unlimited: ADSL/VDSL/Fibre
$85/month – 100mbps/20mbps (ADSL/VDSL speeds: 70mbps/10mbps)
Ultra Unlimited: Fibre
$99/month – 900mbps/400mbps
Epic Unlimited: Fibre
$115/month – 900/400mbps. Includes: two in-home tech visits per year, unlimited access to home tech helpdesk and 10% off NOW’s smart-home product range.
Extras:
- Remote home tech assist membership: $9.95/month
- Home assist membership: $19.95/month or $16/month on Ultra plan. Includes two in-home visits per year, unlimited remote home tech assistance and 10% off NOW’s smart-home product range (12-month terms apply)
- Whole home wi-fi router kit for coverage in large or multi-level homes: $40/month for 12 months, or a one-off payment of $480
How does NOW broadband compare?
The following table is a comparison of standard 12-month broadband plans from NZ providers. All plans are for 100mbps/20mbps plans with no home phone line. Unless indicated as an extra, all include a router, although a $15 one-off delivery fee can apply.
NB: Most deals include early termination fees, should you break your contract early.
|
Broadband provider |
Unlimited Broadband Deal $ Per Month |
|
MyRepublic |
$75 |
|
Skinny |
$78 |
|
Bigpipe |
$79 |
|
Stuff Fibre |
$79.95* |
|
Slingshot |
$85* |
|
Now |
$85 (+$120 router) |
|
2degrees |
$89* |
|
Orcon |
$89.95* |
|
Contact |
$89.99* |
|
Spark |
$90* |
|
Vodafone |
$93* |
| Trustpower |
$94* (2-year contract) |
* $15 one-off modem delivery fee
What’s the deal with NOW broadband?
While NOW’s broadband plans are in line with offerings from other telcos, NOW excels in its focus on and commitment to customer service. If you are not tech savvy, NOW offers a range of home tech assist subscriptions, to aid with issues including fixing poor wi-fi coverage and slow internet.
It also offers a range of home phone services, including:
- Home phone line: $5/month
- Smart service bundle (voicemail, caller id, call divert): $5/month
- Variety of calling packs
To help Kiwi consumers choose the best broadband providers, Canstar surveys thousands of broadband customers and asks them to score their providers across categories including Value for Money, Network Performance and Customer Service. To read the results of our full research and to find out more about NZ’s best broadband providers, just click on the big button below:
Broadband Provider
Canstar Research
Award:
Most Satisfied Customers | Broadband
