Plenty of Kiwis’ jobs involve driving, and fuel is a major expense. Whether you work as a sole trader, with one set of wheels, or as part of a small business, with a whole fleet – you need to gas up!
More than half of New Zealanders’ travel time is spent driving, according to NZTA, and travel to work is our largest travel category. While there’s a bit of a limited choice when it comes to fuel options, there’s plenty of choice between different fuel card operators.
So as part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of New Zealanders who had used a fuel card for business purposes in the past 12 months, across a range of categories, to measure and track their satisfaction.
To decide which fuel card provider offers the best level of customer satisfaction, each was rated across the following categories:
- Account Management
- Customer Service
- Fees and Charges
- Fuel Discounts
- Number of Petrol Stations Available
Coming out on top is AA Smartfuel. The popular fuel card choice was the only card provider in our survey to earn a 5 Star Overall Satisfaction rating. While its nearest competitor, Z Card, won two 5 Star awards (for Customer Service and Number of Stations), AA Smartfuel earned the top rating in all but one category.
What Kiwis Want
Cost is king, when it comes to Fuel Cards. Unsurprisingly, the two top drivers of satisfaction for those in our survey were: Fuel Discounts (28%) and Fees and Charges (24%). We like a good deal! Customer Service followed at 20%, and Account Management at 16%.
How does an AA fuel card work?
As you shop and swipe with your fuel card at participating retail outlets and service providers, you earn savings. These can range from a few cents to 30c per litre. Then, when you fuel up at a participating BP or GAS service station, you’re given the opportunity to redeem your accumulated savings on up to 50 litres of fuel, or continue increasing the savings on your card. It’s as simple as that!
The New Zealand Automobile Association has been getting Kiwi motorists on the road for nearly 120 years. Through their Smartfuel card, they’re continuing that tradition by helping cut the cost of fuel for small businesses.