House Paint

Compare House Paint in New Zealand at Canstar Blue. Resene, British Paints, Dulux, PPG Paints, Valspar, and Wattyl were compared on Overall Satisfaction, Application, Durability, Ease of Application, Quality of Finish, Range of Finishes and Value for Money.

See our Ratings Methodology.

Most Satisfied Customers | Resene

Resene rated number one for customer satisfaction

Change Your Scene with Resene: NZ’s No.1 House Paint

It’s miraculous what can be achieved by a smart lick of paint. One of cheapest ways to update your home décor is to refresh your rooms with a new paint colour scheme. It’s one of the easiest jobs to DIY, too.

While the hard work is in the prep work, a couple of days spent with roller and brush in hand can be quite therapeutic. And nothing beats the feeling of stepping back to admire a job well done.

But while the tricks and tips of the painter’s trade are readily available on-line, in a thousand YouTube tutorials. It’s harder to ascertain exactly which paint is the best for your home.

There are a number of household brands in New Zealand, at a variety of different price points. But, aside from their colour swatches, do the paints really live up to the promises on the sides of their tins?

That’s where Canstar Blue can help. As part of our mission to inform consumers of the best NZ has to offer, Canstar Blue canvassed the opinions of 1009 New Zealanders who had purchased and used house paint or stain in the last three years, across a range of categories, to measure and track their satisfaction.

To decide which house paint offers the best level of customer satisfaction, each was rated across the following categories:

  • Application
  • Durability
  • Ease of Application
  • Quality of Finish
  • Range of Finishes
  • Value for Money

Coming out on top is Resene. The big-name paint brand is the clear winner for 2021, and is the only paint to earn our top 5-Star rating for Overall Satisfaction. It tops our ranking with an impressive haul of four 5-Star ratings, including for Durability and Range and Quality of Finishes.

Also worthy of note is last year’s winner, PPG. Available at Bunnings Warehouse, PPG is the only other brand to achieve 5-Star ratings in this year’s research. And is the sole brand to achieve our top rating in the all-important category Value for Money.

What Kiwi Consumers Want From Their Paint

Despite painting being one of the most cost-effective forms of home renovation, paint isn’t cheap. The costs of repainting large rooms can quickly escalate. This is especially true if you have to apply multiple coats. Damn that aubergine feature wall that seemed like such a good idea just a couple of years ago!

This is why, when it comes to buying paint, Value for Money is our No.1 consideration. Second, is the actual paint itself: how easy it is to apply, its durability and the colours available. It appears we’re less concerned about the quality of finish, which is surprising, as a poor quality finish can require repainting sooner. Overall, the main drivers of satisfaction:

 

Drivers of satisfaction %
Value for Money 26%
Ease of Application 20%
Durability 20%
Range of Finishes 20%
Quality of Finish 14%

 

Painting’s All in the Prep

As we mention above, when it comes to painting it’s all in the preparation work. And Kiwis agree. Nearly three quarters of us (72.7%) put in the time and effort to do all their prep work before painting. And over half (55.7%) use test pots to ensure they pick the right colour first time. Proving that we’re not a nation of slackers, just 8.4% admit to cutting corners to get the job done quicker.

So, given all that hard work that’s required just to get ready to paint, isn’t it worth ensuring you’ve the best paint for the job? If you agree, then look no further than this year’s winner of Canstar Blue’s award for Most Satisfied Customers | House Paint: Resene.

MORE INFORMATION

Key statistics

I’ve been inspired by things I’ve seen on TV reality shows: 21.5%

I use sample pots before deciding on a colour: 55.7%

Painting causes arguments in my household: 8%

I always do the prep work before painting: 72.7%

I cut corners to get the job done quicker: 8.4%

I buy new brushes instead of cleaning old ones: 28.9%

I’m not sure how to dispose of old paint properly: 26.4%

I always either buy too much, or too little, paint for the job: 29.6%

I paint the exterior of my house at least once every ten years: 35.4%

I buy eco-friendly paint: 17%

Reasons for DIY painting

Reasons for DIY %
I enjoy it 49.1%
Cheaper than hiring a pro 84.3%
I’m the best in my household at painting 22.9%

Painting Prep

Should you prep before painting? Yes, prepping your surfaces before painting is essential. Not only will it deliver a better finish, but it will ensure your new paint job lasts longer, saving you precious time and money in the long run.

Making repairs before painting

Repairing any damage to your house before giving it a fresh lick of paint is definitely the easier and cheaper option. Papering (or painting) over cracks, doesn’t make problems go away – if anything, it only causes more problems down the line, and then, invariably, more redecorating. So, fix any problems before you open your tin of paint.

Wall preparation before painting

Paint looks better on clean, smooth walls. Fill any holes or dings with filler, then sand. Depending on the state of the surface, it may need to be totally replastered. Unless you’re an expert, don’t attempt this yourself. Hire a professional, and save yourself the embarrassment of lumpy, bumpy uneven walls.

Priming before painting

Priming is the first, or base, coat that prevents your final top coat soaking into the wall and looking blotchy. Primers also minimise the amount of future flaking and wear. After priming, fewer coats are required to achieve a smooth finish. And, when changing a dark colour to a lighter choice, primer facilitates ease of application and may save you from applying a second or third lick of paint. Some products are a paint and primer in one, which can save you further time and money.

Filling gaps

Fill, or caulk, any gaps or seams between your walls and skirting boards, window and door frames and architraves. It’s usually better to caulk after priming, as the white primer base will highlight the seams and therefore give you a better guide to filling all of them. Once your filler is dry, you can apply the top coat for a professional, gapless, finish.

Test pots

If your original surface is in good condition, and your new colour scheme is similar to your old paint job, you may be able to get away with only one new coat of paint. Whereas, some colours may require four to five coats, which can prove expensive. Dark paints also tend to need repainting more frequently. Use a test pot to gauge how many coats you’ll need to apply and to get an idea of how the final paint job will look. After putting in the time, effort and expense to redecorate, you want to ensure you love your room’s makeover!

Canstar Blue surveyed 2523 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who had purchased and used house paint or stain in the past three years. In this case, 1009 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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