Compare sunscreen in New Zealand at Canstar Blue. Neutrogena, Nivea, Cancer Society, Banana Boat and SunSense were compared on effectiveness, value for money and overall satisfaction.

See our Ratings Methodology

Most Satisfied Customers | Neutrogena

Neutrogena rated number one for customer satisfaction

Neutrogena blocks out the competition to win Canstar Blue’s Most Satisfied Customers Award – Sunscreen 2019

Keeping Kiwis safe from the harsh effects of the sun, Neutrogena has taken home Canstar Blue’s Most Satisfied Customers Award – Sunscreen 2019 for a second consecutive year. The American based skin care company prides itself on offering a variety of sunscreen products across its Ultra Sheer, Beach Defence and Hydro Boost range, which includes an assortment of SPF coverage.

Neutrogena’s sunscreens received a five-star rating for overall customer satisfaction, with survey respondents giving the skin care brand’s sunscreens five-star ratings for its effectiveness, texture and consistency, ease of absorption, ease of dispensing and scent.

Why is sunscreen use important?

The 2018 Skin Cancer Index claims that New Zealand has one of the highest rates of skin cancer in the world, making sunscreen use absolutely imperative. However, sunscreen does more than just protect against skin cancer. It’s also effective for preventing sunburn and UV-related photo damage, in other words, the signs of aging, such as wrinkles.

It doesn’t take long for the effects of the sun to be seen, with some people experiencing serious sun damage with very little exposure. Whether its spending time on the beach or even taking a quick stroll around your neighbourhood, sun damage can occur.

Though covering up with clothing or avoiding the sun may be helpful ways to prevent sun damage, using sunscreen products with Sun Protection Factor (SPF) is highly recommended.

What is SPF?

SPF is how protection from harmful Ultra Violet (UV) is measured. It’s an indication of how long you can spend in the sun without getting burned. For example, SPF 30 allows you to remain in the sun thirty times longer than if you weren’t using sunscreen.

In New Zealand, an SPF of at least 30, and one that is broad-spectrum, is recommended as this will protect you against most UVA and UVB radiation. UVA rays penetrates the skin more deeply and causes sunburn, premature aging and skin cancer. UVB rays are primarily responsible for causing sunburn and other skin problems. Because the effects of UVA are much deeper, some sunscreens may only fully protect against UVB, and not UVA, radiation.

Choosing the right sunscreen brand

Choosing the right brand of sunscreen is highly selective. When asking Kiwis how satisfied they were with their current brand of sunscreen, we found that the greatest driver for customer satisfaction was effectiveness. It doesn’t come as a surprise, then, that how well a particular brand of sunscreen works is an important factor in determining whether it’s the right sunscreen for you. According to Canstar Blue’s annual review of sunscreen brand satisfaction, Neutrogena came out on top in this factor, being the only brand to receive a five-star rating.

In addition to effectiveness, it’s also important to consider value for money and ease of absorption, when working out what sunscreen brand is right for you. Though other brands such as SunSense, Nivea, Banana Boat and Cancer Society received four-star ratings for value for money, Neutrogena was the only brand to receive five stars for ease of absorption.

What can I do to protect my skin?

We Kiwis love the outdoors, but it’s important to remember that the long summer days do expose us to harmful UV rays. Of course, the primary method of defence against the harsh effects of the sun and to protect your skin against sun damage is to apply sunscreen over your face and body, at least 15 minutes before going outside.

You can also dress appropriately to help as well. For example:

  • Wear a hat. Hats not only protect your head but also provides shade for your face.
  • Wear dark coloured clothing. Though it might make you feel warmer, dark tops (preferably longer sleeved) can offer protection, especially if they’ve been made with tightly woven fabric.
  • Wear sunglasses to protect your eyes. Be sure to check the label before buying a pair to ensure the pair protects against UVA and UVB rays.

Interested in learning more about Canstar Blue’s ratings methodology?

Here’s our Frequently Asked Questions.

Frequently asked questions

Canstar Blue surveyed 2,650 New Zealand consumers across a range of categories to measure and track customer satisfaction, via ISO 26362 accredited research panels managed by Qualtrics. The outcomes reported are the results from customers who have purchased and used sunscreen in the last 12 months, in this case, 1,439 New Zealanders.

Brands must have received at least 30 responses to be included. Results are comparative and it should be noted that brands receiving three stars have still achieved a satisfaction measure of at least six out of 10. Not all brands available in the market have been compared in this survey. The ratings table is first sorted by star ratings and then by mean overall satisfaction. A rated brand may receive a ‘N/A’ (Not Applicable) rating if it does not receive the minimum number of responses for that criteria.

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